Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXTREMELY distressing and upsetting experience with Carpetright. Our flooring was fitted: then removed due to errors. Fitted again: further, major errors, which were acknowledged by management but ignored. Two years later nothing resolved - our legal advice is that despite a breach of contract, Carpetright unlikely to offer a resolution due to arrangement with creditors, our financial loss is huge.....”

Helpful Report

Posted 5 years ago

“Disgraceful service. Most unprofessional customer service ever experienced. Avoid at all costs. Never ever again. Caused untold stress total lack of proper briefing to customers and fitting service is rude and unhelpful. Staff also rude and no regard for customer.”

Helpful Report

Posted 5 years ago

“Useless service from Luton Store. First install date missed at carpet hadn't turned up at store, Second date missed due to carpet and laminate flooring not actually being ordered. Not told in either case until last minute when room had already been cleared. 2 months later I finally have flooring - fitters did a brilliant job. Will neot be using Carpet Right again. Absolutely useless.”

Helpful Report

Posted 5 years ago

“Useless service from Alyesbury. Not happy at all. Ordered a Z section two weeks ago when i was told i would receive it in one week. Still waiting!”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service in Cornwall, I’m gutted I went there as thought it would be good customer service , they made me wait in all day and didn’t turn up (3weeks in the waiting ) and then called me at 8:30pm asking if it’s ok to come the next day in the morning people do have things to do to not just carpet right people 🙄, ridiculous”

Helpful Report

Posted 5 years ago

“I chose a carpet that was quite expensive for lounge and dining room it cost 1501pounds with underlay.The carpet had manfufacturing flaws together with "tramlines". To be fair they replaced the carpet but these also had flaws and yet again the "tramlines". They sent a representative from the manufacturers to examine the carpet who after taking photographs stated he would have to consult an expert. I received an e-mail from the representative from the manfacturers stating that the carpet would not be replace and if I wished to take that the matter further whoever I consulted would have to have certain qualifications regarding carpets.(not sure what qualifications he had as a copy of the report was not provided) My husband and I are both in our mid to late seventies and have decided that as much as we would like to take the matter further we do not want the stress that goes with it. We have now decided to purchase some rugs in an attempt to hide some of the faults and they will not be purchased from carpetright I can assure you.”

Helpful Report

Posted 5 years ago

“Sales person didn't order correct amount of carpet for stairs and landing no apology given we have had 3 different delivery dates for the outstanding piece of carpet and still waiting staff in the trowbridge store unhelpful dont want to know we have done all the chasing they have done nothing”

Helpful Report

Posted 5 years ago

“I WOULD ADVICE ANYONE CONSIDERING GOING TO MAKE A PURCHASE FROM CARPETRIGHT TO AVOID AT ALL COSTS Without Prejudice. They appear to be a total bunch of crooks.. I have now involved the police.. who agree with me. I purchased a carpet earlier this year.. to be held until ready for fitting. Paid and have receipt. Along with underlay, gripper rods and door rails. Paid seperately. Written on receipt.. 'all goods paid - £60 to pay fitter direct. Gripper rods and door rails to collect - ALL goods paid for'. On Carpetright headed paper; written by their salesman. I have underlay I paid for though told may not be sufficient. Call in for more if needed. Due to ill health it took longer than expected to collect. I called in regularly to let Carpetright know. Last week I went in to arrange fitting. Told couldnt arrange it. Asked why. Was told 'you must pay us an additional £127' I did not owe. Or we wont be able to help you. As I have paid for everything but the carpet grippers, door bars and fitting which I knew was extra (£60) and pay at time of fitting. I refused to pay and said I expected to have what I had paid for - clearly on the receipt. I am told they had a 'dodgy' salesman; who has now left and they they have had a lot of clearing up after him to do. I said that is not my problem. Carpetright employed him. He took my payment whilst working for Carpetright and therefore entered into a contract whereby the contract still stands and I am within my right to the goods as on the Carpetright agreement, along with requesting fitting. The Police I have spoken to agree. Along with my friend - a magistrate. Yet, Carpetright are refusing to give me, or the fitter the goods I have paid for. They are refusing to book in an appointment for me with thier fitter and are now telling me I have to take away a 18" long roll of carpet myself in a car. Or with cancer and MS hire a van and take the carpet away, they now tell me was an offcut and was sold as buy and collect. Which is NOT what was agreed or said to me at time of sale. I have now contacted 2 independent carpet fitters, who advise me the cost of gripper rods and 5 carpet rails does not come to £127. The Manager and one other in the local branch appear to be trying to make money out of me and are blaming a past staff member who has left. They all seem a bunch of crooks. For the past 2 days the abuse and rudeness I have tolerated in the shop was appalling. To the point I called the police after threats by the store manager, whilst I politely tried to reason with the abusive store Manager who is clearly NOT keeping within the law. I do not need stress of this kind and advised the Manager of this. I simply went into the store to book a fitting date for the carpet before Christmas and before I have treatment and operations for my health to replace my hall carpets which are now down to bare boards and dangerous for me with my health. Carpetright are clearly acting illegally and taking their grudges out on their customers. I hear the company is going through a heard time and could go under and into receivership. This is no reason to make threats to a customer or to deny them what they have paid for and without goods already paid for and on the receipt I took in to show them twice on 2 consecutive days. I now dread going in the shop and simply want my carpet, the goods I have paid for and my carpet fitted, not this stressful and unaceptable nightmare I have become involved in. I will NEVER go in a Carpetright shop again.. and would advise all others considering making purchases from them - I would advise them the same - STAY AWAY from this shop of you dont want to lose money and want to avoid a stressful situation. No wonder they are experiencing difficulties. On reading the hundreds of complaints about this store and the illegal way they appear to feel they can operate - it will be one store well off the streets - for the safety and protection of customers. Sad to see stores closing but not ones who defraud customers and more so ones who are elderly and unwell. Disgraceful. For those hoping to stay afloat and act within the law - I would advise NOT hiring the staff from this branch who clearly prefer to act outside the law and make gain from situations as these. Carpetright please note also - the store is not keeping to opening and closing times and closes most days far earlier than stated. Clearly the staff doing just what they like whilst employed. I have tried endlessly to contact Carpetright head office. The call reaches an answerphone but to make a complaint there is never any answer day after day. Even after holding on for 3 hours. Hope this helps all considering going to Carpetright. Dont let you Christmas be ruined by this firm. Your review asks how many stars - I would give it NO stars if I could. In answer to the answer to the queries. They have not resolved this at all after days. Just with abuse and threats. Demanding money I do not owe and refusing to hand over goods which are paid for and on receipt. My next move is to return to police and have been told this is a criminal matter.”

Helpful Report

Posted 5 years ago

“90£ for 8x5ft ply board enough said avoid at all costs”

Helpful Report

Posted 5 years ago

“The whole company is a joke. I don't even know how they still exist. As once you buy carpet from them you must not be smart to shop from them ever again. STAY AWAY. Insane overcharge, it is simply insane.”

Helpful Report

Posted 5 years ago

“Miss sold a carpet not fit for purpose. Installed in our living room after guidance from point of sale and advisor that the carpet was for living room use. Carpet worn out in 10 months Shameful customer service and claim rejected after local rep took two photographs and looked at carpet for no more that 2. Minutes even advising he had not seen such wear. Fobbed off by head office emails ignored by senior staff absolutely disgusting service awful product”

Helpful Report

Posted 5 years ago

“Shocking service from a shocking company. Over estimated and over charged for carpet I didn’t need as it was estimated more than we actually needed with loads of waste. I queried this with the manager at the Blackpool store and all she wanted to do was argue and stick up for the estimator even though I’d had another two companies in to measure. When the carpet was fit it was cut too short and wouldn’t stop under the door thresher so I had to get someone else in and pay for a wider door thresher put down Will never use carpet right for my home or hotel and would never recommend Customer service nice when you first go on up to the point of them taking full payment then after that they don’t want to know. The manager told me there was no waste on the estimators measurements yet I had a full stair run spare and other pieces of carpet spare which has now gone down in my shed. They measured my bathroom at 7.8 sq metres when in fact it was only 5 square metres so I gave the job to another company same vinyl half the price and fitted correctly. Bye bye to carpet right forever”

Helpful Report

Posted 5 years ago

“Orpington store. Lost my finance agreement paperwork twice... Data protection? Then failed to complete their own paperwork for 3 weeks, in which time the agreement had timed out. Now they've made a new finance agreement without both my concent and without me being present or aware. Stay away from this store!!”

Helpful Report

Posted 5 years ago

“They are correct reviews !! Not sure of the ones on TRUST Pilot !!!!!”

Helpful Report

Posted 5 years ago

“they lost our bed then when we asked for a replacement double bed instead of king size they would only consider the same ...the manager @ romford gallows corner has sat on his hands for 3 weeks and has done nothing to help. very angry with very poor service no wonder they have a reputation of being called CARPETWRONG !!”

Helpful Report

Posted 5 years ago

“WARNING DO NOT USE CARPETRIGHT !!!!!!! Sick of the amount of time and money lost for time off work, for the days booked in for them to come and fit a carpet, that they NEVER turn up for. No phone calls from the store NOTHING !!! Have now got to wait 7 to 10 days for my refund, appalling service. I run a Bedroom fitting service, and will make sure ALL my customers know how Rubbish they are from this day on !!!! Will never use again.”

Helpful Report

Posted 5 years ago

“I can well believe these reviews are correct. I raised a complaint over two months ago. Sent follow up emails, telephone calls - nothing. Customer service is appalling. Not even the common decency to acknowledge an email.”

Helpful Report

Posted 5 years ago

“Worst service ever! Will never do same mistake to purchase anything from them! Avoid”

Helpful Report

Posted 5 years ago

“Terrible quality carpets, underlay and fitting. All awful. wish I had gone elsewhere. 100% wool carpet should not be falling apart after five years very light tread. The cost £2320.74 for five years carpet is just shocking. Carpetwrong blame manufacturing problems, so for some bizarre reason they will not replace or give a good will gesture towards a "proper quality" carpet. Not that I want another of one of their skanky badly fitted floor dishcloths.”

Helpful Report

Posted 5 years ago

“Pathetic customer service! Ordered carpet instore - wrong colour delivered, tthey tried a second time again wrong colour delivered. Their Quality control setup is abysmal - they eventually blamed the manufacturer for incorrectly labelling the product! Full refund eventually obtained after mentioning my Consumer Rights protection. The odd "sorry" over the phone.”

Helpful Report

Posted 5 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews