Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

Write Your review

Tell us how Carpetright UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 mattresses and needed to changed one of the sizes as it was too big for the room, but I was told I can’t return/exchange even though I’ve not received the mattress yet as I am in a binding contract. The company is very misleading and now I will receive a mattress that will not fit the room and stuck with it. Don’t not buy from them unless you’re 100% sure you will not want to exchange or return.”

Helpful Report

Posted 6 years ago

“Guy from kittybrewster Aberdeen name of Rory really needs to learn some customer service when on phone hanging up when still talking with his can't be bothered attitude”

Helpful Report

Posted 6 years ago

“No wonder Carpetright is going down the pan - not even worthy of half a star. How this company survives with such appalling customer service is beyond me. It's like a lame animal that needs to be put out of its misery for the sake of its own welfare and that of customers who also suffer. I ordered carpets on 7 October. As at 6 Nov they haven't been fitted. I stupidly agreed to 8 Nov - outside the 30 day limit. But they called today to say they can no longer do that as the carpet isn't in. We're left with bare floors and no carpet. Consumer Rights Act 2015 is clear on the delivery of items and right to cancel. Despite my order date being 7 Oct they have refused to refund me for the carpets. On top of this, I have been handed from person to person, the store manager was obstructive and rude, and they have cut me off on telephone calls. This company deserves all that is coming to it. If capitalism works properly it will see the death of this company and we should champion the creative destruction in creating opportunities for companies that treat their customers with respect.”

Helpful Report

Posted 6 years ago

“Awful service. Arranged delivery and then on day got a call to say they couldn’t make it after all. Took day off. Carpet Right Leicester is a joke.”

Helpful Report

Posted 6 years ago

“Customer service atrocious! Don’t actually think they wanted to sell carpets. No way would I recommend or go back. Didn’t buy a carpet there.”

Helpful Report

Posted 6 years ago

“Placed an order with carpetright 4 weeks ago and they advised fitting would take place tomorrow, 1st November 2018 from 9.00am onwards. Received a call this morning advising the carpet was not in stock and consequently cannot fit a non existant carpet. No alternative date has been offered. I was concerned ordering a carpet from carpetright would end in tears and so it has. I will not make future purchases from carpetright. This would have been the first of several.”

Helpful Report

Posted 6 years ago

“We were in the Havant store looking at carpets but the two members of staff seemed more interested discussing staff rotas than talking to us. We didn't interrupt but waited for them to acknowledge that we were standing there but no luck. So we turned round and went somewhere else. No sale or likelihood of one.”

Helpful Report

Posted 6 years ago

“Never ever use again..underestimated me by 500 pounds on the measure up day,ended up costing me a ton more than they said ,the day before it was due to be laid ,they rand to change till the next week,i was having ,hallway,bedroom and front room carpets and vinyl in kitchen and bathroom,next week come and instead of screeding my bathroom.and kitchen,they laid,what looked like wallpaper lining paper over my old floor tiles and charged me the screed price,could have done that myself,so i had a week with all my old carpets up,and everything stored in one room,when they turned up week 2,the carpet was damaged and to small,so they put underlay down and gave me another 3 days for re fitting after they left,i noticed glue all over my skirting boards and on my walls,dirty handprints on walls,and i had decorated every room,walls and skirting boards,when they had the carpets again the right size and not damaged,they laid everything,i paid 40 pounds a square mtr,so not cheep,a week latter,this carpet started to show wear everywhere,and i live on my own,the hoover stoped bringing the carpet back to orig look,instead ,now my carpets look a year old in just 1 week,stay away from carpetright,,cheep poor service,i wish i went to a propper carpet shop.”

Helpful Report

Posted 6 years ago

“Wouldn't even give them a star, just wont let me post otherwise! Purchased two carpets from them in February for the total cost of £2,000 - one carpet was pulled up and replaced by another company in July and the other carpet will need to be replaced soon - it's now October (9 months later) The first carpet went flat and matted together, it looked like it had been down for years not months! The second carpet is flat and matted and has changed colour as it is soo flat! Carpet right have basically shifted the blame on us saying we dont use the right hoover! and its wear and tear (after 9 months!!!) We used a dyson and it was too strong as they fitted it really loosely so it would out it up, i got a henry to make it easier to hoover. Carpet Right dont care, they advise what carper to buy then deny all knowledge or except any responsibility when you complain! Please do note waste your time and hard earned money with this shame of a company, poor overpriced carpets, sales men that have no knowledge of carpets (they are just sales people that all), and bad fitters!! If you have money to burn then use, but avoid avoid avoid. (Horsham Store)”

Helpful Report

Posted 6 years ago

“Carpetright is unreliable and untrustworthy when they promise you something... Had an order 3 weeks in advance and planned everything to move to a new place. Three days before delivery, they called me and said that carpet is damaged during transportation. They could have arranged for a new shipment but they decided not to do. Never make an order from them again.”

Helpful Report

Posted 6 years ago

“Worst fitting ive ever seen carpet missing. Unable to close doors doors taken odf amd left. Carpet not stuck down. Dreadful customer services.”

Helpful Report

Posted 6 years ago

“Carpet WRONG. Stair Carpet thats still in perfect condition but the binding has all come undone but because it's three years old they will do nothing "wear and tear" they say. Funny that since the actual carpet - the bit you walk on is immaculate. Spent over £1000 on carpet £200 plus for the whipping and now have to replace a perfectly good carpet at great expense because of shoddy workmanship. Even the store manager said the edges look like they've been chewed by a pet - there are and never have been any pets at the property. False economy using them.”

Helpful Report

Posted 6 years ago

“Cowboy fitters arrived told us they couldn’t lay carpet as previous grippers had damaged the floor. I was really upset as new sofas were arriving the next day we were desperate to get carpet fitted as nowhere to store sofas. Asked them to lay it anyway. It was glued to the floor. They left us with big rucks in the carpet it was awful. We paid them for the privilege. We’ve got a really decent carpet fitter to rectify it for us. He used grippers with no trouble. Stretched the carpet and cut a lump off now it’s perfect. We would not recommend.”

Helpful Report

Posted 6 years ago

“(Dublin, Ireland) Appalling service! Ordered carpet (in stock) and laminate and was assured that laminate would arrive 2 weeks later for the fitting date - it didn’t. I said at the time I’d pick another one if that particular one was going to be delayed. Customer service is nonexistent. When fitting was finally rearranged it was clear that they had ordered far in excess of what was required in terms of carpet. Even the fitter couldn’t understand. I will not be returning ever again.”

Helpful Report

Posted 6 years ago

“hi - I have placed my order on the 15th of Sept in the Slough branch. And since then the nightmare of lies and deceit has begun. I have been told a different story about my delivery on phone call we make. Yesterday we were told that unfortunately yet again the delivery has been missed by NDC to be put on the Tuesday's slot and hence they have arranged for a special delivery to come directly to our home address today by 4.30pm (9th October). As no delivery has arrived yet we called then branch again to know what was going on, after being on the call for over 15 mins the manager has said there is never a special home delivery done by Carpetright. So we have been cheated again. The workmen who were told that the delivery will be here last week have to be told yet again that it isn't coming until next Thursday. Our fitter is only available until this Friday then her has a job for the next 3 weeks. So are going to be without a floor for the next 4-5 weeks potentially. Never believe a word these people say. If you can please avoid them at any cost.”

Helpful Report

Posted 6 years ago

“I will not be using this company again, I am astonished they're still in business. The service we experienced was shoddy, unreliable, unpleasant and very stressful. They messed us around with fitters, got measurements wrong and we were left living with exposed concrete and gripper rods for a week and a half with a toddler and a dog. We were asked to give our own measurements , which is a bad sign and we did so, we were happy with them, even drawing diagrams so it was fool proof, but not for Carpetright. They still got it wrong. They have signs up in store saying "fitted in days", this is definitely not the case- this is false advertising and offer no compensation for any inconvenience caused. The fitters they use aren't brilliant, ours had phoned in sick and then been seen by another fitter out in their van. They seem to wait for the customer complain and then locate alternative (good, reliable, professional) fitters that they can't seem to hire. I would not recommend them”

Helpful Report

Posted 6 years ago

“We ordered and paid for carpet 2 weeks ago. We chased told carpet supplier won’t deliver until 5 November - I don’t understand why we only found out when we phoned 2 weeks later expecting to be told fitting this week. Feel they just took my money. Now I see we can get cheaper elsewhere will try to get money back. Really really unhappy. Will update on refund. We were going to use them for hall carpet - not a chance !”

Helpful Report

Posted 6 years ago

“I purchased vinyl click laminate from Carpetright. Relatively expensive flooring. Advised at the time from a store that was closing down and was selling off the last of its stock that underlay was not required and that the instructions include advising underlay as a tool to upsell products. The store was closing and the guy had no interest in "upselling underlay" we were told. Floor fitted and a month later commences to come apart. I contacted the company and requested advice and they stated underlay should have been fitted. Then get the stock question did you fit it yourself and that it is my responsibility to check the requirements (I would assume speaking with a staff member with 30 years retail experience with floor coverings", was akin to carrying out diligent checks. Further stated it is not their responsibility. To cut a long story short, they are not interested and it is my fault not carpetright or its staff. Over £1000 worth of flooring now needing lifted and replaced. Wouldn't touch them with a bargepole”

Helpful Report

Posted 6 years ago

“Floor fitting job could not be finished because half of the floor was different as the one ordered was apparently out of stock, therefore fitters were unable to finish the job. The correct remaining floor arrived a few days later to the branch, but fitters were unavailable and the store said they could not do anything about. Branch has now been closed down, and we are unable to contact anybody there, floor is missing and nobody has contacted us for any update. It has been now 3 weeks, the floor is still half done, with underlying layers visible and rolls everywhere, pieces of floor left everywhere, we have had to put the furniture on one side of the lounge; before the branch closed down we visited them to get an update, but they say the fitters were unavailable until October. We are already paying for everthing financed on a monthly basis but the job is not done. We have made a formal complaint and we have receieved just an automatic email reply, but nobody has contacted us yet, it has been 1 week since we complained. Without the remaining floor (missing?), without a phone number to contact the branch, the branch has closed down, fitters are not calling back, complained done but no answer, job unfinished, and money already taken. This is the worst service ever, with lack of communication, no updates to clients, but to get paid they are the first. Avoid at all cost.”

Helpful Report

Posted 6 years ago

“After decorating our bedroom we decided on a new carpet, went to a few carpet shops but found carpet right in Selby with the colour carpet we wanted. The sales man was not the most friendliest of people and when ordering the carpet it felt like it was a chore for him. He asked if I was taking the carpet away with me that day, I explained I couldn't as I didn't have a van with me, he said that's fine and said nothing more about the matter. I got home checked my invoice and to my surprise there was a £29.99 delivery charge, I called the store to question it the same guy who sold me the carpet answered the phone and said yes there is a charge we don't tell you about it as it's like when you get your car serviced you don't get told about the whole charges you just pay it, which I said no and questioned it he told me well you come and pick it up then. No other solution no nothing he was so arrogant he didn't care. I asked to speak to a manager he said the manager was unavailable and would contact me at his earliest convenience. I'm still waiting now 3 days on. It's the last time I will use carpet right I'd rather pay more at a better store with friendly helpful staff.”

Helpful Report

Posted 6 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews