carplatesdirect.com Reviews

Name: carplatesdirect.com
Rating: 4.37

4.4 Rating 1,271 Reviews

83 %

of reviewers recommend carplatesdirect.com

Company Reviews

Metrics

4.4

Based on 1,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

carplatesdirect.com 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Great service, number plates delivered in 3 days. Highly recommend”

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Posted 1 month ago

“Customer Care is useless, does not reply to emails, it as been month and no action, one letter on both plates is dull, even though I have taken the protector cover off”

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Posted 1 month ago

“Always great service”

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Posted 1 month ago

“Fast efficient service, quality plates”

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Posted 1 month ago

“Appalling company do not use. I ordered plates on priority delivery same day despatch because I needed them on the Friday so I could tow my trailer at the weekend - order placed on the Wednesday. It took 31 hours for the courier to receive. I was unable to get through to carplates direct on the phone and the answerphone service cut off before you could leave any information that would mean they could call you back. When I emailed to ask for a refund on the priority delivery charge, they said that they hadn't promised same day delivery - which I hadn't paid for so I pointed this out and then they denied that they offered same day despatch - I sent two screenshots from their website which showed a count down to the order deadline for same day despatch. Said it was out of their control what the courier did but I pointed out that my contract was with them not the courier and they had failed to provide the service I paid for. Plates finally arrived this Tuesday so a nearly a week after I paid for prioirty delivery and same day despatch - I had to buy from an alternative local supplier. Will be contacting Trading Standards about the misadvertising and seeking refund under consumer rights act for distance selling. Their AI bot for customer service told me to contact my card provider for a charge back so clearly a common issue.”

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Posted 1 month ago

“never turned up and dont answer emails”

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Posted 1 month ago

“I ordered a set of plates and fixing kit the plates arrived but no fixing kit. Order number 2301520 i contacted you and was promised a reply but nothing has happened. I contacted the delivery company and they just blanked me. This is very poor. I should have gone to Halfords and would have all the parts in one go but now have to go and buy a new fixing kit.”

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Posted 1 month ago

“Excellent quality product. Delivered ahead of schedule. Good communication.”

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Posted 1 month ago

“Ordered easily enough, was able to select exactly what I wanted no problem. Great price and timely delivery service, 1st class all round”

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Posted 1 month ago

“Excellent quality. Great service very reasonable”

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Posted 1 month ago

“great plates and fast deliverey”

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Posted 1 month ago

“My plates were exactly to my order specification and arrived promptly beyond expectation. Excellent service”

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Posted 1 month ago

“I was very happy with the service. The quality was good and the plates arrived quickly.”

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Posted 1 month ago

“All good very pleased.”

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Posted 1 month ago

“I ordered a set of plates with the fixing pack and paid for priority delivery. I received an email within a day to advise that the plates were manufactured. Then another to advise that they had been despatched. Great, except not so great. EVRI lost the parcel so I contacted you to ask for assistance with chasing EVRI. I got a curt response from Sophie Clarke to say no liablilty for delays. That wasn't what I asked but I didn't get a reply to my follow-up. My parcel eventually arrived (after much chasing with EVRI) on the 11th May - 10 days late - so much for priority but I guess that's EVRI. We were away and on Friday 15th returned and opened the package to find the plates but no fitting kit. I phoned you at 13:55 and left a message - you never answer the phone and you never returned the call. I emailed at the same time requesting a refund for the missing fitting kit but have not yet received a reply. If you want to stay in business you really ought to sought your customer service out. I will be posting this on TrustPilot to join the others with a similar view of your service. Needless to say, I will not be recommending your business.”

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Posted 1 month ago

“excellent service”

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Posted 1 month ago

“Fantastic service, quick delivery and updates every step of the process. Plate looks great too!”

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Posted 1 month ago

“Bought plates for 70 and paid 9.99 for express delivery and haven’t received anything it’s been two weeks now and nothing. No confrontation entail or even tracking. Tried to contact seller and there’s no contact number only a email address which you don’t get a reply from. Absolutely joke and a total rip off, wish I had read the reviews before I bought.”

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Posted 1 month ago

“Delivered quickly”

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Posted 1 month ago

“The plates were delivered in a timely manner and in good condition. The writing I had asked for is in such small print it’s almost unreadable but in the whole good value and professional outfit”

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Posted 1 month ago

carplatesdirect.com is rated 4.4 based on 1,271 reviews