CarShop Reviews

Name: CarShop
Rating: 1.77

1.8 Rating 424 Reviews

18 %

of reviewers recommend CarShop

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1.8

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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MARK BLOW

CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engine management light on car before leaving showroom Went to the Wolverhampton showroom on Sunday 10th October to test drive a Range Rover Evoque HSE dynamic lux Reg OU16 KBX I had reserved the car with £99 deposit. When a young lad was asked to accompany me on my test drive, I noticed the fuel indicator stated only 4 miles remaining before empty, I was assured it would be fine. when we got back to the showroom the fuel indicator showed 0 miles left. I wanted to pay for the car in full by debit card, I was duped to having £3000 on finance as they stated that having finance on the car the 2 year warranty I was also sold would mean the finance company would be able to put pressure on the warranty company to fix any issues that I may experience with the car. Soon after I paid £23499 by debit card two managers approached the desk where I was sitting at with the sales manager, They informed me that as they were putting a small amount of fuel in the car for me to drive home, the engine management light had come on and I would not be able to take the car home. They told me they will get it into their work shop and give it their full priority to get the issues resolved. I had to pay for a taxi £25 back home and leave the car I had just paid for that developed an engine fault before even leaving the showroom!!! I emailed the manager that sold me the car that same evening informing him I was not willing to take delivery of a car that had not even left the showroom yet and its already in their workshop! No Reply Back!!! I called next day 11th Oct 9:57am and spoke to another manager telling him the reason I wanted to cancel the purchase of the car. He took my details and informed me he would start the process and call me back to update me on the refund. At 16:32 I was forced to call the Wolverhampton showroom up as I still had not received the promised call back. I was told the manager I spoke to that morning was on another call and they would get him to call me back, I advised the person that took my call all my calls to the showroom were being recorded. 10-15 minutes later the manager called me back, He had not started the cancelation as they were "short staffed" and would call me back tomorrow around midday with an update on the full refund I was seeking. I informed the manager, all calls were being recorded, I felt I had to do this after reading the shocking reviews both on their customers review page and here on trustpilot ! It seams Carshop are dishonest and liars they also upsell products you really don't want or need. I will be asking BBC consumers program to look into this DISHONEST company so more people are wise to this shockingly bad company's practices. I will update on how I get on with my full refund! Wish I had read the reviews prior to dealing with this company! My advise would be to avoid and buy elsewhere”

CarShop 1 star review on 11th October 2021

Helpful Report

Posted 3 years ago

“Went to the Wolverhampton showroom on Sunday 10th October to test drive a Range Rover Evoque HSE dynamic lux Reg OU16 KBX I had reserved the car with £99 deposit. When a young lad was asked to accompany me on my test drive, I noticed the fuel indicator stated only 4 miles remaining before empty, I was assured it would be fine. when we got back to the showroom the fuel indicator showed 0 miles left. I wanted to pay for the car in full by debit card, I was duped to having £3000 on finance as they stated that having finance the 2 year warranty I was also sold would mean the finance company would be able to put pressure on the warranty company to fix any issues that I may experience with the car. Soon after I paid £23499 by debit card two managers approached the desk where I was sitting with a sales manager, They informed me that as they were putting a small amount of fuel in the car for me to drive home, the engine management light had come on and I would not be able to take the car home. They told me the will get it into their work shop and give it their full priority to get the issues resolved. I had to pay for a taxi £25 back home without the car I had just paid for. I emailed the manager that sold me the car telling him I was not willing to take delivery of a car that has not even left the showroom and its already in the workshop. I also called next day 11th Oct 9:57am and spoke to another manager telling him the reason I wanted to cancel the purchase of the car. He took my details and informed me he would start the process and call me back to confirm this. At 16:32 I was forced to call the Wolverhampton showroom up as I still had not received the promised call back. I was told the manager I spoke to that morning was on another call and they would get him to call me back, I advised the person that took my call all my calls to the showroom were being recorded. 10-15 minutes later the manager called me back, He had not started the cancelation as they were "short staffed" and would call me back tomorrow around midday with an update on the full refund I was seeking. I informed the manager, all calls were being recorded and I felt I had to do this after reading the shocking reviews both on here and trustpilot ! It seams as Carshop are dishonest liars they also upsell products you really don't want or need. I will be asking BBC consumers program to look into this DISHONEST company so more people are wise to this shockingly bad company's practices. I will update on how I get on with my full refund!”

Helpful Report

Posted 3 years ago

“No concerns with the staff at Car shop Doncaster, however the claims of the dealership regarding ‘price match’ are a hoax. They do not live up to the ethos the dealership is claiming to portray. And that is very disappointing to a customer. Would not return and would not recommend !”

Helpful Report

Posted 3 years ago

“Do not sell your car to these cowboys! They have got my car after after days and days of them telling me “the money will be in your account today” I still haven’t received anything!!! Every time you call you just get another lie and a dead line to when the money will be in your bank that they will miss. I was told 1-2 days for payment I will now be sitting at a week. No problems with the car an easy transaction. Probably already sold it and just trying to earn interest off the money. AVIOD AVIOD AVIOD”

Helpful Report

Posted 3 years ago

“I have never experience such horrifying experience from a car company. my family had to deal with about 2 months of horrific service with having them fix our vehicles, then having them to tell us that they could not fix our vehicles problem, then to have us having to trade in the vehicle back to them to where they gave us less than what we owed "because the vehicle they sold us was not drivable". because they could not fix it. Having us no choice but to purchase another vehicle from them with an interest rate of 11.99 percent. What a horrific experience for my family. DO NOT go to CARSHOP for service, finance, purchase or have a minute to speak with their sales departments. All of they above were poor in my rating. less than one star.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A CAR FROM NORTHAMPYOM CARSHOP The worst customer service experience I've ever had. I certainly will never deal with this company again. Purchased a 2014 cla180 with a "service light" they told me the service was done last week and turned the light off. The next day the light came back on, I rang promptly and asked if I could bring it in the same day. To be told I'd have to wait 2 weeks! Outside of their 14 day promise. I have spent hours on the phone and lost the car for 9 days in total. With around 6 trips back and forth to the garage prior to diagnosing the fault with the thermostat. The reason it took 9 days, was because I couldn't get anyone to approve the work or pay mercedes! Northampton never answer their phones and the staff are hopeless at responding to any form of communication. The car is now chipping and there's a knock on the rear. Carshop haven't responded to my emails so I've raised with the fiance company. I suppose its luck of the draw, but I won't believe a word any of the Northampton staff tell me. Bad experience and ever worse customer service. Nice as pie when selling you a car, but don't want to know you when there's a fault.”

Helpful Report

Posted 3 years ago

“Cancelled service plan 2 months ago and still not had my money owing to me despite having made a call a month after first call and instead of returning the money took another payment out of my account so cancelled direct debit didn’t take long for you to send me a letter about that ! Tried phoning again but as usual no one answering. Heard so many bad things about car shop and their poor customer service finding that out the hard way.”

Helpful Report

Posted 3 years ago

“If you want to get ripped off And treated like a fool car shop is your place. ADVOID LIKE THE PLAGE !”

Helpful Report

Posted 3 years ago

“Very friendly professional and efficient service from viewing to purchase and collection of our new vehicle. Excellent service thank you Big Dave and Little Vanessa in Collections for going the extra mile! 😁”

Helpful Report

Posted 3 years ago

“Awful Experience Please please please do not buy your next car from these cowboys..!!! In brief, I purchased a 2017 Audi A4 from Carshop Nottingahm and the condition of the car on had over was horrific, Juddering clutch, broken turbo Air inlet pipe, and the interior was plastered in Vomit, yes Vomit..Civid-19 is amongst us and they cannot even clean the interior,but yet they are happy to take your money to spray it and protect the fabric, on top of Vomit is a great practice. On further inspection getting home with the car it had had a lot of paint work done on the front bumper, and done badly. I reported this imideatly and asked for my trade in back, to be told that the outstanding finance had been settled so no. After 4 days of Persistance over the phone,email and going back in to the store i finalaly called the finance company who stepped in, within 20 min I had a call from Carshop saying there has been some confusion over my traded in car, the out standing finance had NOT been settled..amazing..or just blatant lies, I now have my car back and will Not be going back there ever again and will share my experience with as many people as I can so know one else will have to go though a similar experience I have had to go through with this company.”

Helpful Report

Posted 3 years ago

“Went to look at cars at Carshop Ashton under lyne first visit to look at options for which car to buy and enquire about possible finance options. Was given excellent service by Steve ie explained and answered all our questions and we sat if a few various cars on the forecourt. Although there wasnt a car on this occasion that suited us would definitely go back to get the excellent service from Steve informative and patient without being too pushy.”

Helpful Report

Posted 3 years ago

“Don’t go to car shop to buy a car as they change there prices as often as I change my socks.I nearly bought a Audi Q3 from them registration ESZ9526 for £20,000 but decided it was a little too expensive for a 2015 car. But I have been looking and it still comes up as available but at a new price £20,500 and then went down to £20,300, and now increased to a massive £21,900 so over 3 months the price as increased by £2,000 so be careful as there is no haggling allowed but they can charge what they want total GREED.”

Helpful Report

Posted 3 years ago

“See details here: https://uk.trustpilot.com/submitted/review?correlationid=81c4ac41-22f1-4699-ac54-f64de74c5d97”

Helpful Report

Posted 3 years ago

“Looking at the reviews, I'm not surprised I had a bad experience at carshop. Took my car in part exchange and tod I had 14days to change my mind. If somewhere advises that you have 14days, then I'd take that as I would be able to receive my part exchanged car back as part of refund. Other showrooms have told me that by law I have 30days now (not 14), but either way I tried to return their car less than 24hrs later, to be shot down. I have also been legally advised that if they haven't sold the part ex car, then reversing the deal should mean you are put in the same position as when you came in prior to exchange. NOT WITH CARSHOP!! 1 minute I'm told I can't get my car back, then told I could, then tag teamed to be told I can't again. Then I'm told its been reserved! Now it's been moved to Wakefield!! Then had to wait for my refund to be paid.....in part installments! I'm now back to looking for a new car. A journey I wish I never started with carshop! Thanks for the experience in being swindled! Some staff were kind of helpful, just not the ones I dealt with directly”

Helpful Report

Posted 3 years ago

“Would have given a zero if possible booked a appointment to pick car up at 4.30 was in shop for 4.15 still in at 7.20 nothing sorted. Told car would be immaculate found dint in driver’s door (booked car from different show room) so didn’t mention any thing at time. Then after Being passed about and actually paying for car car told it was wrong log book to tax car so it is was my problem. Explained I’d paid for insurance to be swapped over with my trade in no reply. So i asked for a full refund and told 2/ 5 working days. Conclusion keep away”

Helpful Report

Posted 3 years ago

“I picked up Audi A6 ultra to find in first day I had issues when braking, on paper work given and told to by carshop my car has had new discs and brakes! So after waiting hour on phone they hung up so then tried few times to finally get through but then told I have to wait three weeks with the date they give for car to be seen, which of cause I refused stated car is less than week old so they finally say car can go to independent garage Halfords in Kettering who call me after few hours of leaving car to say the car needs new disc and pads !! So clearly been sold a car from carshop with the paper works saying they done disc and pads but clearly did not do now I will have to get car fully checked by independent garage and trading standards are being involved.”

Helpful Report

Posted 3 years ago

“Juergen is an outstanding salesman. Informative, friendly and knowledgable. Great customer service and a beautiful new car to boot”

Helpful Report

Posted 3 years ago

“Thanks to Richard and team at Warrington for their honesty and professionalism in completing my recent car purchase. I bought a Mini Cooper 7 online without viewing it as I live 150 miles away.I have several years of experience in a car paint shop and would never normally buy this way. I viewed a detailed video and paid for car. When the car was delivered it was as described and I was more than satisfied. The whole experience was different and not without worry, out of my comfort zone, but all went really well. Thanks again”

Helpful Report

Posted 3 years ago

“They will not refund you if you wish to return a car, even though the car is faulty”

Helpful Report

Posted 3 years ago

“Returned car on 16 June after carshop unable to fix problems with engine management light no one phone back have still not been taken off the log book so still waiting for tax refund I only had the car for three weeks area diesel 1.6car elite dv17efg have phone repeatedly and busted but still no luck customer service is very bad.”

Helpful Report

Posted 3 years ago

CarShop is rated 1.8 based on 424 reviews