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CarShop Reviews

1.8 Rating 408 Reviews

19 %

of reviewers recommend CarShop

Company Reviews

1.8

Based on 408 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 3 star review on 4th April 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 2nd November 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase a Kia Soul in 2019 when… I purchase a Kia Soul in 2019 when first arrived in the country. I am now trying to resell the car and I found that the vehicle is registered with VOSA mileage discrepancy. I was not made aware of this when I purchased the car. 2015/2016 MOT I called customer support this morning. They asked me some security questions. This includes 1.name 2.address from three years ago 3.email address the 4.reg number 5.and also some purchase i made with the car three years ago. Not being able to remember some arbitral question and refusing to offer a different one they could not help me this was my review in 2019 Wow wow wow great service Wow wow wow great service Thank you. Well from a great salesman things have gone downhill from there. Air conditioning was not working, air intake pipe broken and not one tyre that matched the next. The left front tyre was so badly perished it had big cracks in it. No courtesy car. 3 working days to repair the car. After a 114 point check you would think they would see these things. Upside is no complaints about fixing it.”

CarShop 1 star review on 2nd November 2021

Posted 2 years ago

“I purchased a vehicle that needed a part from Japan as it was an Infiniti. I waited patiently for months for this part to arrive and be repaired. My husband and I called and spoke to every manager and communicated with the salesman and other salesman the status of the arrival of part, repair, and delivery timeframe. Prior to purchasing the vehicle we mentioned in October 2021 a trip to California is planned until November 8. As they were not certain of the arrival date of the part, the salesman said it was fine. I asked if I could pay in full for the vehicle, drive it home and when the part came in I would come in for the repair. Jake said no. For some reason, Jake was the boss of us and texts messages show the aggression that began to take place. While away the part came in, Jake called my husband and stated to pick up the car by tonight knowing he was in California and Chester Springs is in Pennsylvania. We spoke to Anthony and Greg both managers that said everything was fine. Greg and I set a date and time for a pick up. I asked him if I can pay the car in full. Due to the Airlines, the flight back was cancelled in Dallas. My husband called and reset the date for Monday Oct 25, 2021. Sunday I texted the salesman to let him know we will be picking the vehicle up the next morning. No reply. We arrived 1 hr before CarShop opened. I walked the entire lot. I was told when they opened the previous Thursday they decided to put my car up for re-sale on the internet and it was transferred to another CarShop in Hatboro and sold Saturday October 23, 2021. The day of my pickup with my plates as Greg the manager and I discussed new PA plates. I have been paying insurance on this vehicle for 2 months. I am stranded. They tried to point the finger at my husband and I saying we did not communicate with Jake and he was in control, though times he was busy or off. They use their personal cell phones not the Company Phones stating CarShop incoming call. We honestly were pains constantly calling. This was a cold and callous act. They want to blame their bosses. We shall see bc no one contacted my husband or myself and said the vehicle is up for re-sale on the internet as of Thursday Oct 21,2021. There quality in cars have declined since the name change. They show them dirty and not ready for sale. If this vehicle was ready for sale, this would not have happened. Be careful of buying a vehicle that is not detailed or needs repair and they take your money. Then of course you believe you bought a car that’s getting repaired and waiting over a month for the repairs to be completed. Then Jake demanded immediate pickup while we were in California not on vacation. Seek other places such as either a dealership or Auto Lenders etc. I have been a customer of carSense multiple times, all fine. If you deal with them, make certain you leave with the vehicle, if it’s in need of repair, it can turn into a mess and like me stranded without a vehicle, loss time. Good luck to everyone if you work with the company.”

Posted 2 years ago

“Wow visited Warrington branch today to purchase a small second car. I have never felt so much pressure to buy, it was awful. Thank goodness I walked away. They even tried the another customer had come to put a deposit on the same car trick. Their face was a picture when we said let them have it and we turned and ran, car purchased later in the day from another dealer. Lucky escape I think.”

Posted 2 years ago

“There are 2 reasons why this is a 5-star review – BEN MEADOWS & CARLA PALLESTER! They are both an absolute credit to the company and other members of staff could learn a thing or two from them. Ben had us at “Hello” – polite, well mannered and his honesty made our whole experience dealing with the Car Shop better than it could have been with the issue we had. He took time to listen to us and never fobbed us off with answers he thought we wanted to hear. We weren’t even his customer, but he could see how stressed we were and wanted the best possible outcome for us and the company. Same with Carla – she bent over backwards to ensure we were happy with every decision they made and helped us with the issues even when we were told by the main dealer there wasn’t a fault with the car. Glad to say that on a test drive Carla experienced the fault for herself. Happy to say we now have a stunning car and would highly recommend the Nottingham Car Shop to anyone!”

Posted 2 years ago

“Engine management light on car before leaving showroom Went to the Wolverhampton showroom on Sunday 10th October to test drive a Range Rover Evoque HSE dynamic lux Reg OU16 KBX I had reserved the car with £99 deposit. When a young lad was asked to accompany me on my test drive, I noticed the fuel indicator stated only 4 miles remaining before empty, I was assured it would be fine. when we got back to the showroom the fuel indicator showed 0 miles left. I wanted to pay for the car in full by debit card, I was duped to having £3000 on finance as they stated that having finance on the car the 2 year warranty I was also sold would mean the finance company would be able to put pressure on the warranty company to fix any issues that I may experience with the car. Soon after I paid £23499 by debit card two managers approached the desk where I was sitting at with the sales manager, They informed me that as they were putting a small amount of fuel in the car for me to drive home, the engine management light had come on and I would not be able to take the car home. They told me they will get it into their work shop and give it their full priority to get the issues resolved. I had to pay for a taxi £25 back home and leave the car I had just paid for that developed an engine fault before even leaving the showroom!!! I emailed the manager that sold me the car that same evening informing him I was not willing to take delivery of a car that had not even left the showroom yet and its already in their workshop! No Reply Back!!! I called next day 11th Oct 9:57am and spoke to another manager telling him the reason I wanted to cancel the purchase of the car. He took my details and informed me he would start the process and call me back to update me on the refund. At 16:32 I was forced to call the Wolverhampton showroom up as I still had not received the promised call back. I was told the manager I spoke to that morning was on another call and they would get him to call me back, I advised the person that took my call all my calls to the showroom were being recorded. 10-15 minutes later the manager called me back, He had not started the cancelation as they were "short staffed" and would call me back tomorrow around midday with an update on the full refund I was seeking. I informed the manager, all calls were being recorded, I felt I had to do this after reading the shocking reviews both on their customers review page and here on trustpilot ! It seams Carshop are dishonest and liars they also upsell products you really don't want or need. I will be asking BBC consumers program to look into this DISHONEST company so more people are wise to this shockingly bad company's practices. I will update on how I get on with my full refund! Wish I had read the reviews prior to dealing with this company! My advise would be to avoid and buy elsewhere”

CarShop 1 star review on 11th October 2021

Posted 2 years ago

“Went to the Wolverhampton showroom on Sunday 10th October to test drive a Range Rover Evoque HSE dynamic lux Reg OU16 KBX I had reserved the car with £99 deposit. When a young lad was asked to accompany me on my test drive, I noticed the fuel indicator stated only 4 miles remaining before empty, I was assured it would be fine. when we got back to the showroom the fuel indicator showed 0 miles left. I wanted to pay for the car in full by debit card, I was duped to having £3000 on finance as they stated that having finance the 2 year warranty I was also sold would mean the finance company would be able to put pressure on the warranty company to fix any issues that I may experience with the car. Soon after I paid £23499 by debit card two managers approached the desk where I was sitting with a sales manager, They informed me that as they were putting a small amount of fuel in the car for me to drive home, the engine management light had come on and I would not be able to take the car home. They told me the will get it into their work shop and give it their full priority to get the issues resolved. I had to pay for a taxi £25 back home without the car I had just paid for. I emailed the manager that sold me the car telling him I was not willing to take delivery of a car that has not even left the showroom and its already in the workshop. I also called next day 11th Oct 9:57am and spoke to another manager telling him the reason I wanted to cancel the purchase of the car. He took my details and informed me he would start the process and call me back to confirm this. At 16:32 I was forced to call the Wolverhampton showroom up as I still had not received the promised call back. I was told the manager I spoke to that morning was on another call and they would get him to call me back, I advised the person that took my call all my calls to the showroom were being recorded. 10-15 minutes later the manager called me back, He had not started the cancelation as they were "short staffed" and would call me back tomorrow around midday with an update on the full refund I was seeking. I informed the manager, all calls were being recorded and I felt I had to do this after reading the shocking reviews both on here and trustpilot ! It seams as Carshop are dishonest liars they also upsell products you really don't want or need. I will be asking BBC consumers program to look into this DISHONEST company so more people are wise to this shockingly bad company's practices. I will update on how I get on with my full refund!”

Posted 2 years ago

“No concerns with the staff at Car shop Doncaster, however the claims of the dealership regarding ‘price match’ are a hoax. They do not live up to the ethos the dealership is claiming to portray. And that is very disappointing to a customer. Would not return and would not recommend !”

Posted 2 years ago

“Do not sell your car to these cowboys! They have got my car after after days and days of them telling me “the money will be in your account today” I still haven’t received anything!!! Every time you call you just get another lie and a dead line to when the money will be in your bank that they will miss. I was told 1-2 days for payment I will now be sitting at a week. No problems with the car an easy transaction. Probably already sold it and just trying to earn interest off the money. AVIOD AVIOD AVIOD”

Posted 2 years ago

“I have never experience such horrifying experience from a car company. my family had to deal with about 2 months of horrific service with having them fix our vehicles, then having them to tell us that they could not fix our vehicles problem, then to have us having to trade in the vehicle back to them to where they gave us less than what we owed "because the vehicle they sold us was not drivable". because they could not fix it. Having us no choice but to purchase another vehicle from them with an interest rate of 11.99 percent. What a horrific experience for my family. DO NOT go to CARSHOP for service, finance, purchase or have a minute to speak with their sales departments. All of they above were poor in my rating. less than one star.”

Posted 2 years ago

“DO NOT BUY A CAR FROM NORTHAMPYOM CARSHOP The worst customer service experience I've ever had. I certainly will never deal with this company again. Purchased a 2014 cla180 with a "service light" they told me the service was done last week and turned the light off. The next day the light came back on, I rang promptly and asked if I could bring it in the same day. To be told I'd have to wait 2 weeks! Outside of their 14 day promise. I have spent hours on the phone and lost the car for 9 days in total. With around 6 trips back and forth to the garage prior to diagnosing the fault with the thermostat. The reason it took 9 days, was because I couldn't get anyone to approve the work or pay mercedes! Northampton never answer their phones and the staff are hopeless at responding to any form of communication. The car is now chipping and there's a knock on the rear. Carshop haven't responded to my emails so I've raised with the fiance company. I suppose its luck of the draw, but I won't believe a word any of the Northampton staff tell me. Bad experience and ever worse customer service. Nice as pie when selling you a car, but don't want to know you when there's a fault.”

Posted 2 years ago

“Cancelled service plan 2 months ago and still not had my money owing to me despite having made a call a month after first call and instead of returning the money took another payment out of my account so cancelled direct debit didn’t take long for you to send me a letter about that ! Tried phoning again but as usual no one answering. Heard so many bad things about car shop and their poor customer service finding that out the hard way.”

Posted 2 years ago

“If you want to get ripped off And treated like a fool car shop is your place. ADVOID LIKE THE PLAGE !”

Posted 2 years ago

“Very friendly professional and efficient service from viewing to purchase and collection of our new vehicle. Excellent service thank you Big Dave and Little Vanessa in Collections for going the extra mile! 😁”

Posted 2 years ago

“Awful Experience Please please please do not buy your next car from these cowboys..!!! In brief, I purchased a 2017 Audi A4 from Carshop Nottingahm and the condition of the car on had over was horrific, Juddering clutch, broken turbo Air inlet pipe, and the interior was plastered in Vomit, yes Vomit..Civid-19 is amongst us and they cannot even clean the interior,but yet they are happy to take your money to spray it and protect the fabric, on top of Vomit is a great practice. On further inspection getting home with the car it had had a lot of paint work done on the front bumper, and done badly. I reported this imideatly and asked for my trade in back, to be told that the outstanding finance had been settled so no. After 4 days of Persistance over the phone,email and going back in to the store i finalaly called the finance company who stepped in, within 20 min I had a call from Carshop saying there has been some confusion over my traded in car, the out standing finance had NOT been settled..amazing..or just blatant lies, I now have my car back and will Not be going back there ever again and will share my experience with as many people as I can so know one else will have to go though a similar experience I have had to go through with this company.”

Posted 2 years ago

“Went to look at cars at Carshop Ashton under lyne first visit to look at options for which car to buy and enquire about possible finance options. Was given excellent service by Steve ie explained and answered all our questions and we sat if a few various cars on the forecourt. Although there wasnt a car on this occasion that suited us would definitely go back to get the excellent service from Steve informative and patient without being too pushy.”

Posted 2 years ago

“Don’t go to car shop to buy a car as they change there prices as often as I change my socks.I nearly bought a Audi Q3 from them registration ESZ9526 for £20,000 but decided it was a little too expensive for a 2015 car. But I have been looking and it still comes up as available but at a new price £20,500 and then went down to £20,300, and now increased to a massive £21,900 so over 3 months the price as increased by £2,000 so be careful as there is no haggling allowed but they can charge what they want total GREED.”

Posted 2 years ago

“See details here: https://uk.trustpilot.com/submitted/review?correlationid=81c4ac41-22f1-4699-ac54-f64de74c5d97”

Posted 2 years ago

“Looking at the reviews, I'm not surprised I had a bad experience at carshop. Took my car in part exchange and tod I had 14days to change my mind. If somewhere advises that you have 14days, then I'd take that as I would be able to receive my part exchanged car back as part of refund. Other showrooms have told me that by law I have 30days now (not 14), but either way I tried to return their car less than 24hrs later, to be shot down. I have also been legally advised that if they haven't sold the part ex car, then reversing the deal should mean you are put in the same position as when you came in prior to exchange. NOT WITH CARSHOP!! 1 minute I'm told I can't get my car back, then told I could, then tag teamed to be told I can't again. Then I'm told its been reserved! Now it's been moved to Wakefield!! Then had to wait for my refund to be paid.....in part installments! I'm now back to looking for a new car. A journey I wish I never started with carshop! Thanks for the experience in being swindled! Some staff were kind of helpful, just not the ones I dealt with directly”

Posted 2 years ago

“Would have given a zero if possible booked a appointment to pick car up at 4.30 was in shop for 4.15 still in at 7.20 nothing sorted. Told car would be immaculate found dint in driver’s door (booked car from different show room) so didn’t mention any thing at time. Then after Being passed about and actually paying for car car told it was wrong log book to tax car so it is was my problem. Explained I’d paid for insurance to be swapped over with my trade in no reply. So i asked for a full refund and told 2/ 5 working days. Conclusion keep away”

Posted 2 years ago

“I picked up Audi A6 ultra to find in first day I had issues when braking, on paper work given and told to by carshop my car has had new discs and brakes! So after waiting hour on phone they hung up so then tried few times to finally get through but then told I have to wait three weeks with the date they give for car to be seen, which of cause I refused stated car is less than week old so they finally say car can go to independent garage Halfords in Kettering who call me after few hours of leaving car to say the car needs new disc and pads !! So clearly been sold a car from carshop with the paper works saying they done disc and pads but clearly did not do now I will have to get car fully checked by independent garage and trading standards are being involved.”

Posted 2 years ago

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CarShop is rated 1.8 based on 408 reviews