Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Cask Cartel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing to say yet! I need to wait until the order is complete”

Helpful Report

Posted 1 year ago

“I don't know what I think yet Let's see if my package is delivered ok”

Helpful Report

Posted 1 year ago

“Service is great. Prices are ridiculous! The price structure represents all that is wrong with the bourbon industry today.”

Helpful Report

Posted 1 year ago

“i just got an update says return to shipper ? i did not return it does this mean it has been damaged ?”

Helpful Report

Posted 1 year ago

“Late shipping. No tracking”

Helpful Report

Posted 1 year ago

“pretty smooth”

Helpful Report

Posted 1 year ago

“The product arrived, however it took 1 month to get it.”

Helpful Report

Posted 1 year ago

“We ordered a bottle of ginever and haven't received it yet. It's been close to 2 weeks. It finally arrived after 2 weeks. There was supposed to be a free gift of 4 airline samples. It was not included. So, I emailed them about this. They said they would give us a $5 discount as they couldn't mail this separately. This is called false advertising. If they don't send our free samples instead of a five dollar discount on our next order,this is called bait and switch. Question: Why would I want to order from this entity again? How many times has this happened before?”

Helpful Report

Posted 1 year ago

“I haven't recieved my product yet. I can't give you a better review at this time.”

Helpful Report

Posted 1 year ago

“Great site”

Helpful Report

Posted 1 year ago

“I don't like that you automatically add some kind of shipping insurance as a default. I didn't see it until I was ready to check out and had to go back and remove it. If you feel it's important you should build it into your shipping or product cost. These silly little 'extra fees' are getting out of hand.”

Helpful Report

Posted 1 year ago

“Didn't get it yet. High price but only way to get what you want at your location.”

Helpful Report

Posted 1 year ago

“Wide range of products but very slow delivery”

Helpful Report

Posted 1 year ago

“I only hope it gets here by next weekend. It is a gift”

Helpful Report

Posted 1 year ago

“I didn't receive my complete order, even though the order states my entire purchase was completed.”

Helpful Report

Posted 1 year ago

“The product was good but shipping time seemed to be long and shipping charges seem really high.”

Helpful Report

Posted 1 year ago

Randall, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our product satisfactory. We understand your concern regarding shipping times and charges. We continually strive to improve our shipping processes to provide a better experience for our customers. Your feedback is invaluable in helping us identify areas for enhancement. Please feel free to reach out to our customer support team if you have any further questions or if there's anything else we can assist you with. We appreciate your support and hope to serve you again soon.

Posted 1 year ago

“NONE”

Helpful Report

Posted 1 year ago

“reduce shipping costs and build into cost”

Helpful Report

Posted 1 year ago

“shipping costs are excessive.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We appreciate your input on shipping costs, and we understand how it can impact the overall shopping experience. We continuously evaluate our pricing structure to ensure it aligns with the value we aim to provide.

Posted 1 year ago

“Not sure how to review when I just ordered items, havent received anything yet. I will say that caskcartel has the highest shipping charges compared to other online experiences. And, higher prices i general. Ordering o line was fine, except papal option was selected. Then screen came back up without it. Weird. Also, it doesn't display the final breakdown total, only the grand total.”

Helpful Report

Posted 1 year ago

Lynne, Thank you for taking the time to share your experience with us. We appreciate your feedback, and we're sorry to hear about the concerns you've raised. We strive to provide a seamless online shopping experience, and we apologize for any inconvenience you encountered with the PayPal option during checkout. We'll investigate this matter further to ensure a smoother process in the future. Regarding shipping charges and pricing, we understand your perspective. We continually review our pricing structure to remain competitive while maintaining the quality and service our customers expect. Your feedback is valuable in this process. In terms of the display of the final breakdown total, we'll certainly take your feedback into consideration as we work on improving our website for a more transparent shopping experience. If you have any further questions or concerns about your order once it arrives, please don't hesitate to reach out to our customer support team at hello@caskcartel.com. We're here to assist you every step of the way. Thank you again for your feedback and for choosing CaskCartel. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews