Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping prices are outrageous. Otherwise an all around great experience.”

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Posted 1 year ago

“How can I write a review if I have not yet received my order?”

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Posted 1 year ago

“Gracias”

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Posted 1 year ago

“Long reply to an order,”

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Posted 1 year ago

“I hope it delivers”

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Posted 1 year ago

“Website works well”

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Posted 1 year ago

“Ordered the wrong bottle and was unable to cancel my order within seconds of realizing I made a mistake. Unfortunately I don’t agree with their policy and procedures so I will just shop elsewhere.”

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Posted 1 year ago

“Takes almost a week to ship. I found another place that shipped same day. I'll use them from now on. I don't need same day, but a week?”

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Posted 1 year ago

We appreciate your feedback and are sorry to hear about your shipping experience. Your satisfaction is important to us, and we understand the importance of timely deliveries. We value your business and understand that a week's shipping time may not meet your expectations. While we may not offer same-day shipping, we are continuously working to improve our delivery times. We respect your decision to explore other options that better suit your needs, and we're here to assist you with any future inquiries or orders. If you ever choose to return, we'll be committed to making your experience more convenient and efficient.

Posted 1 year ago

“ask me after i get the items”

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Posted 1 year ago

Hello Kathy and thank you for the provided feedback. Our typical processing time for orders is between 4-10 business days. Currently, your order is in good standing and is on its 3rd business day of processing. Our team has attempted to reach out to you regarding an update pertaining to your order status. Please reach out to our Customer Service Team at your earliest convenience.

Posted 1 year ago

“I shouldn’t have to pay $89 for a $19 bottle of wine.”

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Posted 1 year ago

Hello and thank you for taking the time to leave your feedback. We understand your concern about the pricing of our products, and we genuinely appreciate your feedback. We want to clarify that the pricing of our products is set by our vendors, and we do not have direct control over it. Our goal is to provide you with the best possible value and service within the constraints of the prices set by our suppliers. While we cannot alter the prices, we are continuously working to source the best quality products and explore options to offer competitive prices whenever possible. Your input is valuable to us, and it helps us in our ongoing efforts to improve our offerings. If you have any further questions or require assistance with anything else, please don't hesitate to reach out to us. We're here to help and ensure you have the best experience possible.

Posted 1 year ago

“Great selection but shipping is outrageous. Makes the site almost unusable”

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Posted 1 year ago

“Nice range of product. Good prices. Unfortunately I don't get an approximate delivery timeframe during checkout or even after the order is placed. Makes it difficult to plan around caskcartel for gifts.”

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Posted 1 year ago

“It was ok but same items have shipped from CA and the shipping and package protection was nowhere near as high. The selections are much more expensive than other places I've shopped. There was no communication on why the hold up when two articles were shipped and one wasn't until a week later. Also the ship selection only has more than 7 days so 8 would like to note it took 7 business days for the first 2 and 2 full weeks for the last item. It will arrive Monday.”

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Posted 1 year ago

“$50 to ship one 750ml bottle on top of $8 "protection" insurance”

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Posted 1 year ago

“keep up the good work.”

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Posted 1 year ago

“Your variety of liquors is fantastic. Your prices aren't bad. Your shipping charges are ridiculous. I've stopped buying from CaskCartel. $86 shipping for five bottles is way over the top.”

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Posted 1 year ago

Thank you for sharing your thoughts on our selection and pricing. We truly appreciate your feedback, as it helps us improve our services. We're thrilled to hear that you find our variety of liquors fantastic and that our prices are reasonable. However, we're sorry to hear that you're dissatisfied with our shipping charges. We understand that shipping costs can be a significant factor in your purchasing decisions, and we are continuously working to find ways to make our shipping more affordable for our customers. Please note that our Customer Service Team is always aware of any current shipping promotions in your area and will be happy to help if ever necessary. Please reach out to them at hello@caskcartel.com or 888-548-0333.

Posted 1 year ago

“neutral”

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Posted 1 year ago

“Order placed on 8/31. Today is 9/12 Thus far, no shipping info or status No reply to email sent AND NO PRODUCT !!!”

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Posted 1 year ago

Hello Theresa and thank you for this provided feedback. According to our system, tracking was emailed to you on September 12, 2023. Therefore, through this route you will be able to monitor your shipments transit status. We do apologize for any inconvenience and please do not hesitate to reach out to our Customer Service Team at 888-548-0333 or hello@caskcartel.com for any updates.

Posted 1 year ago

“I was told that I could write a gift message but didn't see where to do so”

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Posted 1 year ago

Hello Julia, and thank you for providing this feedback. Upon investigating this order, unfortunately, it shows that the gift text message option was not added to your cart during the check out process. Once a purchase has been made, we are unable to manually update the gift messaging options. However, we have seen some creative solutions from our customers. One suggestion is to forward the tracking email to the recipient and include a personalized message via email. This ensures that the recipient is aware of the delivery and can be available to sign for the package and provide proof of ID. We hope this helps and please do not hesitate to reach out to our Customer Service Team with any questions!

Posted 1 year ago

“Nice to have in stock and available.”

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Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews