Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,306 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the price point plus the shipping charges make continuing to purchase from Cask Cartel not a financially sound idea. I would think for a shipping charge of over $22 insurance would not be an extra charge. I was asked twice at checkout to pay even more.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We appreciate your honest assessment of your experience with Cask Cartel. We understand that pricing and shipping charges are crucial considerations for our customers, and we apologize if our current structure did not meet your expectations. Your concern about shipping charges and insurance costs has been duly noted. We are continuously evaluating our pricing strategy to ensure fairness and transparency for our customers. We apologize for any inconvenience caused by the additional requests for payment during checkout, and we will investigate this issue to prevent such occurrences in the future.

Posted 1 year ago

“Delivery of your product is too slow. I am yet to receive what I purchased.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in the delivery of your purchased product. We understand the frustration and inconvenience this may have caused. Our retail fulfillment team strives to provide quick and satisfactory shipments and will use this feedback to improve services.

Posted 1 year ago

“At first I was impressed. Found the product I wanted, then discovered the shipping cost was totally outrageous plus extra insurance. Never the less I ordered the product , received an email but no delivery details . I have emailed to be told they have up to ten days to advise . Received two emails a day about their great company since but still have no idea when I will receive my order . I hate to say this, but is this the kind of service you offer ? If it is it’s a the last time I will order from you guys again . Regards Ian Heunis.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered with the shipping cost and the delay in receiving details about your order. We understand the importance of clear communication and timely information, and we regret that we did not meet your expectations in this instance. We appreciate your feedback as it helps us identify areas for improvement. We want to assure you that we are actively addressing the issue to enhance our processes and provide a better experience for our customers

Posted 1 year ago

“I realized after my purchase that I mistakenly picked the wrong item. After researching what I did purchase a normal volume non-allocated item cost me triple store prices. I meant to order Old Dominick Cask strength and I somehow picked their regular Tennessee whiskey normally $45 in stores with shipping, & ins I am at $130. Mistakes are expensive. I just hope it is halfway decent. Btw it says no refund no return yet this survey asks how do you find the return process and did you have to pay to return. Interesting.”

Helpful Report

Posted 1 year ago

We sincerely apologize for any confusion and inconvenience regarding your purchase. We understand the importance of selecting the right item, and we regret any disappointment this may have caused. Your feedback is valuable, and we want to assure you that we are actively reviewing our processes to enhance clarity and prevent similar occurrences in the future. We appreciate your understanding and patience.

Posted 1 year ago

“I ordered an scotch whiskey advent calendar. Very disappointing for the price. It comes out to $20 a shot!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We sincerely apologize for any disappointment you experienced with the Scotch Whiskey Advent Calendar. We understand the importance of providing value for our customers, and we're sorry to hear that the pricing did not meet your expectations.

Posted 1 year ago

“Ordered Friday and hasn’t even been shipped by Wednesday. Obviously gonna have to buy elsewhere next Christmas. Thanks for the crappy service.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 1 year ago

“No transparency as to shipping. 5 business days fed ex does not have it although a label was created 2=;days ago. The order is still in the committed window of 10 days but concerned that it won't make the it by then”

Helpful Report

Posted 1 year ago

“Where do I add my text message? Instructions said "after" order is placed but nothing is showing up.”

Helpful Report

Posted 1 year ago

“Too expensive. A bottle of Bowman bourbon ended up costing me more than double what I can get it for at the local ABC store here in Virginia. I understand I need to pay for packing and shipping, but more than double the regular retail price? And then it's taking too long to get it delivered. I placed two orders as gifts for two different people two weeks ago, and neither one has been delivered yet. And then they make me install an app ("Route") to be able to track the package, and after I install this app, which wants to track my every move and get my info, it redirects me to the UPS tracking page. Why not just give me the UPS tracking number and not force me to install an app I don't want? Not sure my recipients will even get them before Christmas at this rate.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your concerns with us. We sincerely apologize for the challenges you've experienced with your recent orders, and we understand the importance of addressing these issues promptly. We appreciate your feedback regarding the pricing and shipping time. We strive to offer competitive prices and efficient delivery, and it's disheartening to hear that we fell short in your case. We will review our pricing structure to ensure it aligns with the value we aim to provide. Regarding the Route app, we understand your hesitation and apologize for any inconvenience caused. We will take your feedback into consideration and explore alternative solutions to provide tracking information more seamlessly in the future. We understand the importance of delivering gifts on time, especially during the holiday season, and we sincerely regret any impact this may have on your gift-giving experience. Thank you for bringing these issues to our attention, and we are committed to making improvements based on your feedback.

Posted 1 year ago

“ujbgtcv”

Helpful Report

Posted 1 year ago

“Charged for a personal message but didn't allow me to add one!!!!!!”

Helpful Report

Posted 1 year ago

We sincerely apologize for the frustration you experienced regarding the personal message feature. Please know a gift message was included in your order which means the text will be input after the checkout process. In the future, if this happens again, please reach out to our Customer Service Team who can adjust the text for you.

Posted 1 year ago

“Fast and easy Hope it arrives soon and in good shape”

Helpful Report

Posted 1 year ago

“First purchase I haven’t received my order yet but the ordering process was quick and very easy”

Helpful Report

Posted 1 year ago

“Cask Cartel doesn’t seem to have inventory but fills your order from others who do. While it lister the product I ordered on its web site, it took one month to actually fill the order and get it to UPS to ship. Just be aware of this if you order a “hard to get” bottle.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with the delay in filling your order. Our system shows that your order is currently out for delivery as of today, 12/13/2023. Your insights are invaluable to us, and we're committed to providing a better experience in the future. If there's anything specific you'd like us to address or if you have further concerns, please don't hesitate to reach out to our Customer Service Team at hello@caskcartel.com.

Posted 1 year ago

“Two week turnaround to get order after paying for delivery is extremely difficult for me to repeat another order in the future. I ordered two weeks before I needed delivery thinking it would ship faster. Since there is no ETA for delivery there is no way to know. Probably won’t buy again from cask cartel. Second order and same scenario. Just take too long to receive order.”

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Posted 1 year ago

“not sure I made a message”

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Posted 1 year ago

“Hopefully I have fast shipping.”

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Posted 1 year ago

“Shipping and packing cost is too dammmmm high”

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Posted 1 year ago

“shipping price is outrageous! other than that, everything is good”

Helpful Report

Posted 1 year ago

“good to go”

Helpful Report

Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,306 reviews