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cdkeys.com Reviews

4.2 Rating 967 Reviews

80 %

of reviewers recommend cdkeys.com

Company Reviews

4.2

Based on 967 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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cdkeys.com 5 star review on 10th March 2024

cdkeys.com 5 star review on 19th February 2024

cdkeys.com 5 star review on 13th February 2024

cdkeys.com 5 star review on 8th February 2024

cdkeys.com 5 star review on 6th February 2024

cdkeys.com 1 star review on 10th June 2023

cdkeys.com 1 star review on 8th June 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After passing the security test from our bank on the purchase, we had to wait an hour for them to do additional security. We had to send them a picture of our debit card, which we did. Despite all that they still rejected the order. Of course the money will be kept with them for 10 days.”

Posted 4 years ago

“bought game funds removed from account more like cdkeyless”

Posted 4 years ago

“Code delivered doesn’t work completely ignoring all emails now basically robbed me”

Posted 4 years ago

“I bought a Fifa 20 CD PC key from CDkeys.com in October and i hadn't redeemed the code on Origin until attempting in February for the key itself to be invalid. I paid £47.99 even after sending over 5 emails for some support from CD keys i got a reply twice with the same automated email telling me stuff like check with xbox and a key linked with my account blah blah which goes to show whoever looked at my emails is stupid. terrible customer service currently looking into taking legal action. i imagine some people have no issues with CDkeys.com my experience was absolutely terrible and after i attempt to get at least what i paid for I will never use and will tell a lot of people i know to never use it.”

Posted 4 years ago

“their customer service sucks i paid for a game and got something else ordered borderlands 3 and got unreal engine.”

Posted 4 years ago

“Ridiculous process to get code which ultimately required me to receive a text message which never arrived even after repeated requests. Support replied over 24 hours later with a meaningless answer about them re-sending the email that again never came.”

Posted 4 years ago

“Don’t pay attention to the rare few whom have had good experiences. 5 stars?? Really??! I had attempted making a purchase that they declined, because my wife’s name doesn’t match mine! No s$&* Sherlock!! I’m not going to trust you guys with a thousand foot pole using anything other than a credit card that I can go back and dispute a claim of purchase going foul. Like other have said...first attempt took three days worth of replies to resolve the matter. Yep, that’s right! One email per day. Boy, must be one hell of a job. Grab that cup of joe in the a.m., type an email, clock out and go home. By now, it would of easily been worth more than even a few extra bucks just to get what I’m seeking and in a timely manner. Don’t waste your time and money!”

Posted 4 years ago

“Bought what was supposed to be a PS Now code for my son. He put it in the PS4 and found what he had was a PS Plus code, but he did not realise that was not what it was supposed to be. Contacted customer services who did not even APOLOGISE for their error, every part of the process, the website, the email receipt and the download code link showed it as PS Now. Instead they told my tough luck it is my own fault for using the code that THEY SENT ME. No offer of a replacement, no offer of a discount on next purchase, not even a basic apology. Rude and scam.”

Posted 4 years ago

“The code they sent me did not work, took Around 48 hours until i even got a reply from there Customer service team & even then they are saying im lying! So now i have been robbed £28!!”

Posted 4 years ago

“I had previously purchased a PC game from them with no issues. However, I purchased a digital code for the same game through them after experiencing no issues with my first purchase. The code says it was already in use. I have already tried to contact their support team and I have no received a response yet even though I was able to get in touch with someone after purchasing it and verifying if everything was okay. They did not reply to me afterwards. I have attached screenshots and still nothing.”

Posted 4 years ago

“Taken money out of my account when I have never brought anything”

Posted 4 years ago

“Really poor experience using this company. Purchased GTA for the PC, 2 of the files would not download. Spoke to them about it and they said my PC was faulty and that i had to speak to Rockstar (GTA) about it. We did and after 4 hours they couldn't help us. Went back to CD keys and they will not refund despite sending a faulty game. Bunch of scammers will never touch these again and i would advise anyone considering using them gives them a wide birth. Just pay a bit more and use a reputable company.”

Posted 4 years ago

“Cheated out of time and money. If you’re thinking about buying from CDKeys.com don’t bother; it’ll only bring you disappointment. On the 6/12/19 I purchased a £20 Steam wallet voucher, on the 15/12/19 this was then ‘approved’ for me to download and print off of my personal printer to be added to a sealed Christmas present for my brother. Christmas Day arrives, my brother goes to redeem his key and as I’m sure you’ve read many times before ‘THIS CODE HAS ALREADY BEEN REDEEMED’. Now, nobody but my brother has a steam account, nobody has inputted this code into an account to my knowledge and yet somehow CDKeys customer support are stating I have redeemed this already; Howwwwwww? Whennnnnnn? With what accountttttttt? Customer support have replied to my ticket just the one time so far and have passed me off to speak with STEAM directly. Surprise surprise Steam have confirmed the code has been used and to contact the point of purchase. This is a tennis match I most certainly didn’t ask for and words cannot describe how frustrated I am to see reviews popping up all of the internet exclaiming the exact same problem. Being sold a used key is a rip off to say the least but it just shows that keys aren’t being checked properly before being sent off and/or the sources providing them with the codes aren’t legitimate. I’ve got screen shots of conversations with other fellow disappointed customers, screenshots from Steam and screenshots from CDKeys, proving just how poorly this ‘company’ is run and if ever you think it’s worth saving the odd 50p and ordering from this particular website I can assure you it would be like lighting a match to your bank account.”

Posted 4 years ago

“I ordered a game, then i got an email which said I have to wait 30mins 'cause they checking my order. After almost 48hrs , I wrote 3 times to support but they never answered. I can only trust paypal will refund my money.”

Posted 4 years ago

“Watch out with these they send you already used keys and just deny all knowledge of it when you ask for help lucky paypal gave me back my money”

Posted 4 years ago

“Misleading information said to me my refund will be in my account in 24 to 48 hours buy it's been 5 days nearly 6 still nothing ignoring my email they dont even have a contact so I can ring them up”

Posted 4 years ago

“Bought two codes for my son. The second dark Vertex did not work, already redeemed. Contacted cdkeys to get a valid code or a refund and they've asked me to try the code again and contact Microsoft because the code has been sent only to me - complete nonsense. Never heard from them again. Taken it with paypal and waiting for a resolution.”

Posted 4 years ago

“I've been a customer of cdkeys for a long time, and been stung twice by inadequate descriptions. The latest one was Resident Evil 2 + DLC. At the time it was £18 for the game, and £28 for the game + DLC. I purchased the DLC package and it came with the preorder bonus which was 1 measly peace of useless DLC (not the actual DLC). There have been previous instances where this has happened, more notably it never came with any DLC at all. I'm not usually one to complain, but I felt I had been robbed because it wasn't clear (especially as a phone user). I looked at my history and thought, maybe this one time I will contact support and see if I can get my £10 back. They asked for screenshots etc, and that's when I found out that the preorder bonus was the DLC they were referring to... I made the case (and took my own screen shots) showing that nowhere on the phone browser you could see anything that states this. After this my emails were ignored, so I opened a case with PayPal. Cdkeys won the case, but PayPal said I could have the 10 because I was very clearly misold. Anyways, after that my account was banned from making purchases (despite only ever complaining about one of many). Good until something goes wrong, it might not happen very often but it will sting you eventually and they won't honour any type of refund, and follow up with a swift ban. All you are is a number, and a source of money. To them, there are no such thing as loyal customers. Or even honest ones. If you have something missing, protips - just say you never got it. If you be honest, and only ask for a fair partial refund because of incorrect descriptions, you get treated like a criminal regardless. I will be leaving this review on multiple websites, and also contacting a small circle of youtubers about CDKeys. If you've had similar experiences, be sure to come forward because these bad reviews get lost (since most people have never had anything go wrong with their purchases). Support are no help, and if you open a case through PayPal through lack of response, you just get banned. Thanks for that Cdkeys, very professional of you.”

Posted 4 years ago

“Someone has made unauthorised transactions using this site with my paypal to purchase i can only assume some gaming codes, I have contacted CDkeys.com and have not recieved a reply. DO NOT TRUST THIS COMPANY!!!! I cannot find a telephone number for them either.”

Posted 4 years ago

“Awful. Sold me a cdkey that had been used by someone else. Been waiting for nearly 2 weeks to resolve and still not resolved. Try kinguin instead who sell genuine unique keys.”

Posted 4 years ago

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cdkeys.com is rated 4.2 based on 967 reviews