“Ever since celcom joined with DIGI it has been such a USELESS. Better stop giving people fake hope . And if ade sapa nak tukar lain plss not to DIGI AND CELCOME .. U MOBILE is way better than is both useless.”
“Bayar dah mahal pastu lambat bayar kena bar. Internet slow nak mampus. Tolong bagi aku bercakap dengan ceo kau ni musibat internet basic umobile tu lagi laju la sibat”
“Every interaction I had with employees working there was just miserable. They don‘t know a thing so everyone says something different. This already cost me plenty of money. I even had a dissapointing connection with my iPhone 13 Pro.
I finally decided to switch and they send me to their HQ for that. This is just ridiculous.”
“Face recognition service is horrendous. I took selfies in well lit conditions, but it didn't work. Now I am blocked from services. Worthless prepaid SIM card.”
“It’s 2024 very NOT recommended. Internet connection so slow, Expensive and relevant anymore . Even stock traders sell their CELCOM STOCK because they can’t make any profit. For those want to use celcom services,please choose any besides than this network. CelcomDigi Trash. UNIFI BEBAS is must BUY now in 2024 . It’s way more faster, way cheaper and no expire topup .”
“It’s 2024 very NOT recommended. Internet connection so slow, Expensive and relevant anymore . Even stock traders sell their CELCOM STOCK because they can’t make any profit. For those want to use celcom services,please choose any besides than this network. CelcomDigi Trash.”
“Worst telco ever.. credit always been lost n burnt without any activities or subscriptions.
Just now
they charged me RM33 for my 2.55minutes call from Saudia Arabia to Gombak,Malaysia”
“As a student saya sangat kecewa dengan pengubahan yang dibuat oleh pihak celcom baru baru ini. I’m always purchased unlimited internet with RM35 and you gave me only 1 gb hotspot and what’s the worst i can’t even purchased add on for another hotspot ? whatttt? do you think with your RM35 unlimited internet i can do it my assignment with that? WITH ONLY 1 GB HOTSPOT???? AND CANNOT ADD ONNNNN? I NEED TO DO MY ASSIGNMENT ON MY LAPTOPPPPPPPPPP AND NEEDS TO CONNECT IT WITH WIFI BECAUSE MY UNI DOESN’T HAVE ANY WIFIII AT CAMPUSSS AND IM SO STRESSED OUT RIGHT NOWWWWWWWWW WHYYYY YOU GUYS SUDDENLY UPGRADED THE SYSTEM LIKE THATTT AND ITS BECAME MOREEEE WORSEEEEEESEEEEEEEEE”
“celcom ni babi dah topup sebulan unlimited pun line slow lagi ye babi, bazir duit sial pakai simcard celcom, untuk yang nk beli simkad tu baca review aku ni dulu lepas tu tepuk dada tanya selera, kepala bana betul babi bazir duit kimak mmg hilang sabar betul aku ngan bende bodo ni”
“It's time to file a class action lawsuit against them?
They mentioned I had outstanding bills (which were entirely unexpected and unbeknownst to me, I had actually already left the country).
Tried to pay via credit card or transfer. Not possible. They suggested "asks a friend to pay in person". I said I don't have any contact in Malaysia to do this.
I followed up asking to pay - I WANT TO PAY. Fast forward a year, I get an unexpected email mentioned I have been listed in an international credit score warning. What the actual **** !!!
This is absolutely horrendous. Stay away, if you are an expat. I will explore legal actions. If there are any lawyers here, what's the the possibility of a class action lawsuits?”
“I have been on Celcom Prepaid Blue plan/package since 2009. My plan doesn't come with a mobile data plan so any internet usage incur very expensive pay-per-use charge of RM0.50/kb. In view of this, I ALWAYS have my mobile data, location service, and background data for apps turned off (I even used a very effective Firewall on my phone to prevent any connection from getting in or out on my mobile phone) to avoid connecting to the internet and getting charge unncessarily.
But then, due to my failing eyesight (in my 60s), I hardly ever use my mobile for online activities. While at home my mobile phone connects to wifi only, but 99% of the time, I use my laptop for online activies, even for Whatsapp/Telegram messaging. When it's absolutely necessary for me to use internet when not at home, I always subscribe to an addon via Celcom Life app or via USSD code (*118), say for basic, or high speed internet.
Over the past few years, however, Celcom has been deducting RM0.50 a few times each month from my prepaid balance by sending SMS notifications, often end or beginning of the month, and especially in the wee hours (after midnight when I'm asleep) that I'm entering pay-per-usage.
I have on many occasions reported this to Celcom, but they always give all kinds of excuses and try to force me to upgrade to a plan with mobile data - which I don't need. There was once - in 2018 I think, that after many calls and following up with as many emails to them, they finally relented and refunded me about RM10.00 that they had wrongfully deducted that year for mobile data that I never used. After that, however, they refused to entertain or refund me whenever the same thing happened - even just yesterday.
Though I may be a senior citizen, I am very well versed in IT, computers, internet, Operting Systems (including Linux), software, etc. and so I don't fall for the lame excuses Celcom Customer Service & technicians try to give - that the phone somehow automatically connects out even when all necessary precautions have been taken - to hoodwink customers into parting with their money.
What Celcom is doing is clearly illegal, so please be aware of these unscrupulous and fradulent practices Celcom employs to make money off innocent victims.”
“I want to downgrade my Celcom plan. But the staff asked me to divert to Digi first, then after 2 weeks shift to the new Celcom plan. within 2 weeks of usage, i had been charged total rm31 (i received sms said my bill is rm53.34 which received after 2 weeks of activation, then i came to the centre and asked why since i had paid advance rm40 before. the staff solved for me and at the end i need to pay Rm15. Another rm16 is bill during my port out), plus need to come to celcom centre twice, change the simcard twice. This is totally absurd. moreover, the payment if u do online cannot enter cent value, if ur bill is rm15.05, need to pay rm16.”
