Celcom Reviews

Name: Celcom
Rating: 1.26

1.3 Rating 233 Reviews

6 %

of reviewers recommend Celcom

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Metrics

1.3

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Collins

Celcom 1 star review on 31st January 2025

Anzal

Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My disappointment on this telco at it finest. SLOW INTERNET WITH EXPENSIVE PLAN, TERRIBLE COSTUMER SERVICE, AND THE FUP ONLY JUST 60GB, after you ran out of your FUP the plan you buy most likely useless since the " unlimited " not really that unlimited at all.”

Helpful Report

Posted 2 years ago

“Last week I walked in to Midvelly Celcom customer service center to terminated my Home Fibre, they promised will come to collect back home fibre on today 12:30pm 9 Jan 2023. But until now, no one comes to collect it, I have been waiting at home for 3 hours. Will never ever use for CELCOM LINE again, BAD SERVICE! WORSR CUSTOMER SERVICE EVER!”

Helpful Report

Posted 2 years ago

“I have been requesting to change telco provider from Celcom Postpaid to other telco provider for more than 2 weeks now. There is an issue regarding this at Celcom side and till now, no solid response has been given by Celcom. Meanwhile, my postpaid bill is racking up while they are resolving this issue.”

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Posted 2 years ago

“Bad line, bad customer service. All bad !”

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Posted 2 years ago

“I have been using Celcom for almost 5 years. During COVID-19 lockdown celcom mobile internet is the fastest in my area compare to other service provider. But, since 3-4 months ago, it becomes the worst ever. I've tried all the suggestions that I could find on the internet to boost the speed but none of them work. Really frustrating!”

Helpful Report

Posted 2 years ago

“I visit Malaysia for a short period of time every few months when I visit my in-laws. During that time I would like to have a good access to the internet. Unfortunately the connection is very slow for long periods of time and occasionally its good. When I called the customer service I listened to the ambitious plan of 5G nationwide! I couldn't believe my ears what's the point of starting 5G when many areas don't even have basic internet connectivity! I don't get this selective internet connection. It's like the bandwidth is shared between areas ! I also checked the base station signal and it was good but with no internet! Being connected nowadays is very important because of people have online business and online meetings, with these connectivity unfortunately it's not feasible. Please get your 3G, 4G network up and running with decent speeds first before dreaming of 5G! Good luck”

Helpful Report

Posted 2 years ago

“worst. customer service . line already requested for change to other telco but still charge monthly payments.”

Celcom 1 star review on 9th December 2022

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Posted 2 years ago

“Buat sesuatu di kawasan perkampungan line takde sentiasa di gelang patah.aku top up 1 bulan internet bukan untuk saja saja aku nak tengok tik tok instagram chatting bangsat kalau takde juga perubahan aku akan lakukan sesuatu yang akan pastikan kau bangkrup”

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Posted 2 years ago

“Aku beli internet 6mbps pon lembab, dah berapa bulan line lembab, nak buat kerja berkaitan online pon lembab, mula2 boleh sabar lagi, tapi dh hari2 sama je lembab!!!!!!!!!!!”

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Posted 2 years ago

“Slow Internet”

Celcom 1 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“poor internet. 👎🏻👎🏻”

Helpful Report

Posted 2 years ago

“I’m so sick of the connection, it’s always “E” cannot excess to the Internet at all almost all the time, when I called the cll Center SOME of the staff attitude also disappointed me, I got a trouble from your connection and your Celcom Team giving me more worse attitude how can I handle this kind of situation it’s so frustrating.”

Helpful Report

Posted 2 years ago

“1. I had been switching into Family line in celcom recently. When I went to the service counter, the agent told me that will be having a RM10 charges in order to do it. But after I received my statement, there was a RM10 (processing fee) + another RM50 (transfer of subscription fee). I’m so disappointed that they were not mention it to me when I do the transfer into Family line. 2. Not just me but friends around me are facing no service issue quite frequent. It is so inconvenient especially when we are using waze. 3. Live agent do nothing but only apologize when we bring up the issues we are facing through live chat. 4. App always stuck and data usage is not updated. Been submitting few report but it only fixed after several times (took me 1-2 months) Conclusion, it is not advisable to switch to celcom or if you are currently a celcom user, please think clearly before you switch into the family line. We do not know if there will be any additional charges that they never tell.”

Helpful Report

Posted 2 years ago

“Bad and overprice”

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Posted 2 years ago

“The worst in ASEAN!!”

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Posted 2 years ago

“It sucks when you noticed celcome was upgrading their price that was too much and me as celcom lover had being so mad, please la do something👌🏻celcome is not welcome👎🏻”

Helpful Report

Posted 2 years ago

“Absolutely HORRENDOUS internet providing service, no difference even when I'm in the middle of the city. Outrageous price for such a bad connection, extremely unstable, sometimes drops to E+ for no reason.”

Helpful Report

Posted 2 years ago

“Celcom representative shouted us like a dog over the phone for late payment of bills when we have already settled the balance a few weeks ago. When we showed her the transaction receipt to prove that we had made the payment a long time ago, she blocks us on whatsapp. Extremely rude and uncivilised. She obviously have no experience with handling calls, and had to reduce to verbally insult customers like a child.”

Helpful Report

Posted 2 years ago

“My area in Bandar Nusaputra is a non Celcom achievable network. Practically can't get any transmission either calls in or out. What a waste of money to subscribe to this so call great network provider. Trash until they rectify this issue.”

Helpful Report

Posted 2 years ago

“Celcom is one of the biggest but worst network provider given that plans are expensive and 4G signal is slow and at times 1 bar at KL city center. Better off with other telco provided like UMobile that gives better speed and stability even the coverage not as wide as celcom. Shame on you.”

Helpful Report

Posted 2 years ago

Celcom is rated 1.3 based on 233 reviews