“I want to downgrade my Celcom plan. But the staff asked me to divert to Digi first, then after 2 weeks shift to the new Celcom plan. within 2 weeks of usage, i had been charged total rm31 (i received sms said my bill is rm53.34 which received after 2 weeks of activation, then i came to the centre and asked why since i had paid advance rm40 before. the staff solved for me and at the end i need to pay Rm15. Another rm16 is bill during my port out), plus need to come to celcom centre twice, change the simcard twice. This is totally absurd. moreover, the payment if u do online cannot enter cent value, if ur bill is rm15.05, need to pay rm16.”
“You know, Celcom is VERY frustrating. Their network coverage is spotty at best, and don't even get me started on their customer service – it's like talking to a brick wall. And the data speed? Might as well be using a carrier pigeon to send my messages. It's mind-boggling how a company can operate with such incompetence. Avoid Celcom like the plague if you value your sanity and actually want to use your phone without constant headaches.Its actually really good a years ago”
“my network keep saying unstable network and whenever i open an apps it's keep buffering even though i already buy 6mbps internet plan for a month and when i make a report the celcom staff asking me to buy the plan for the second time to make the internet goes to 6mbps. i don't get it why i had to buy it again to gain my 6mbps even i already purchase it.”
“Celcom is the worst Telco company in Southeast Asia...there's chronic corporate culture of treating their long-time loyal customers like garbage and their management team is somehow out of touch with reality regarding the actual quality of their company's offered services in the market.”
“Terribleee !!! Always deducted my current balance , eventho i have outstanding payment for having credit advance . U still need to ask permission to deduct it for the next reload . Fuckk celcom . Expensive, slow connection and terrible services !!!! Will change to better simcard . Bye”
“Celcom,
Please take care of your clients (us) seriously, I'm officially telling your service need to be improve and look into it. Your customer service often hang out the call (if they couldn't solve the issue or answering client's question.
My situation was on the 17 August2023, phone number was barred due to late payment. Then at first i called customer service on (0196011111) she told me to sent my payment received which i had paid don the afternoon, and kindly sent it to the Celcom whatsapp support (0196861111) i told what she did and sent all the related documents. Then an hour later, celcom's support on whatsapp told me this issue due to company account must to contact (1111) because they can't access much info. Then at the end around 10:55PM i call to this (1111) celcom support, they told me issue can't be solve must to wait for 3 days to unbarred the line. And told me couldn't do anything at all, guess what at the end suddenly straight end my call after (28 mins) of calling.
God bless your service, since we are supporting using your network for more than 5 years. and this is all the solution you are always providing to us.”
“seldom need to go through customer service of celcom because the system was quite good in terms of automatic billing checking.
recently due to billing issue, i logged a report with celcom, without checking, the operator was saying that the issue was caused by me according to his experience.
he then reluctantly say he would create a report and ask me to check back after 3 days. 2 days later , i got a miss call from celcom, when i pick up, it just hang up. i take initiative to call back, again when it almost reach the operator, it hang up again.
i check the app, they straight away close my case without giving me any update.
celcom really need to improve their customer service, especially their agent quality.”
“Call barring at RM200.00 while my limit is at RM1.3k. Loyal customer not considered as asset. I’ll change another service provider. Celcom sucks.😡😡😡”
“Called today about the 35.00 per month free phone deal. The Lady badgered me. I'm currently paying $55 @ month. Am retired, they don't offer a senior discount. Now out of the blue. They're going to offer a free phone & $3495 @
G. I told her look up the date I started Celcom. She didn't answer, it's as I was out to rip the company off. I than said look up when I've ever missed a payment, no answer. She then started to threaten me with a higher level of customer service. Something is way wrong here. I finally said, I have only 2 words to say..... I'M DONE. I'll be looking.......”
“There is a customer service lady operator named Nara (should be from the postpaid department) who should really consider changing her type of work. She does not has the correct attitude as a customer service provider. I am having issue with an outstanding bill, where I believed Celcom wrongly charged me. I've been making numerous calls to Celcom, none of the staffs could help with my request of checking the bill breakdown and details (to prove that Celcom charged correctly). Nonetheless, all of them tried to provide alternatives to help me. However, when I called today (8th of July, 2023, around 1.40pm), this lady, not only she sounded very dull and passive, but when I asked her what should I do, she quit offering help. Here's our conversation:
Her: I can't help you check the bill breakdown because this is from the past. (I don't remember it exactly but it more or less means this way)
Me: What should I do then? I ported out in January, but the bill is for Feb to March.
Her: Miss, just pay the bill.
Me: Sorry, you are asking me to pay a bill which I know I didn't subscribe to?
Her: Yes, just pay the bill.
The case is still ongoing because none of the staffs I have spoken to could solve it immediately. One said it is a technical issue and has sent it to the IT department, and will get back to me in 3 days. But it's been 2-3 weeks now and I am still being harassed with the Finder messages and calls every 2 days. At this point I am seriously considering changing to another telco company.”
