“Product is good but customer service is terrible. I spent more than $300 and it’s never taken longer than 2-3 days for my orders to ship. I sent an email on the 6th day after placing my order asking for a status update because I hadn’t received a shipping notice. No response. On the 8th day I sent another email asking for a status update or a refund. No response. On the 9th day I finally got a shipping notice but still no response to my emails. This is a crappy way to treat longtime customers and it’s likely my last time ordering.”
“I am unsure why it took over a month for my purchase to be shipped. I emailed support three times but never got a reply. I am hopeful that it’s just a fluke and that the products are good.”
“I always order your space chews. They are the best and helps calm my anxiety and sleep at night. After ordering on July 7, I had not received a tracking number by Friday July 11. When I talked to customer service I was told you had to verify my age? Which delayed the order. I told the rep I paid for expedited service and was told it would be another 5 days. I said that was unacceptable. I also said I hope it doesn't happen again. Even though I love your product if it happens again I won't order from you again.
Cheryl Warren.”
“It has been two and a half weeks since my credit card was charged for an order I placed on the Cheeck and Chong website, and my order still has'nt shipped. WTF? I ordered a week before your holiday sale, and the sale has been over for a couple of days now. This is terribel customer service. The product better be excellent, because the customer carre sure is not.”
“The Psilycaps taste good but don’t do anything. I took four over the course of as many hours and felt nothing at all. I’m not typically a consumer of anything mind-altering except alcohol, so I was hoping these would be a fun little evening, but it wasn’t worth $35 for 8 of them. I’m hoping to take advantage of the money-back guarantee, though, so it shouldn’t be a total loss.”
“I think you age verification sucks. I also think that I should be able to cancel my order if my age verification cannot be completed. My mailing address name is "Voice Mail" and your age verification expects me to have an Identification with te name voice mail. It cannot resolve this issue. Please cancel my order.”
“I have been trying to get a refund since the product I purchased was ineffective. I could get a better buzz from eating shitake mushrooms, which is zero. Save your money for this is a rip off. If I was Cheech and Chong I would sue this company for using my name.”
“I rarely leave reviews, but my experience here was so frustrating that I feel compelled to warn others. I paid for 5-day delivery and the package took 21 days to arrive. Even worse, I was told it had been delivered when it hadn’t — and despite multiple emails and phone calls, I received no response whatsoever for nearly three weeks.
There was zero communication, no tracking updates that matched reality, and absolutely no accountability. The lack of customer service is unacceptable — if a problem arises, you expect at least a reply, not silence. I was left to figure everything out on my own with no resolution offered.
This was not just a delay; it was a complete breakdown in trust and professionalism. I would strongly caution anyone considering doing business here.”
