Chemical Planet Reviews

Name: Chemical Planet
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend Chemical Planet

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Chemical Planet:

Market leader Research Chemistry UK is BACK as Chemical Planet

Currently the most progressive research chemical supply company, we are striving to become Number 1 In the research chemical field once again. Having been involved in the research chemical industry since 2010 as Research Chemistry UK we have researched and refined our suppliers and our chemicals. We have listened to huge amounts of customer feedback, and are now confident enough to guarantee that you will only ever receive the finest service and products available.

Visit Website

Email:

supportdesk@teebaytrading.eu

Location:

Unit 42
3602AR

Chemical Planet 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genial buen trato”

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Posted 3 years ago

“the shipment was swift, the packaging discrete, the communication excellent and the chemicals are as well, 10/10, would order again”

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Posted 3 years ago

“By far the best RC provider in the EU. Reliable and fast delivery, excellent communication ... Professionals. You're great.”

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Posted 3 years ago

“2 commands and it was perfect and fast”

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Posted 3 years ago

“Update / Edit ---------------------- I've been buying from this store since the beggining of 2021 (all parcel were sent to Greece without problems). Since DPD replaced UPS, it's being a mess... --------------------------------------------- My initial order was placed on Dec 2021 the 10th, 2 weeks before last year's Christmas. Today, February the 26th, almost 3 months since my initial order the order status remains the same: In Transit. Nothing mentioned about customs or anything similar. 1) Initial Order timeline event list: --------------------------------------------- Ordered: 10 Dec 2021 Payment placed: 10 Dec 2021 Payment completed: 13 Dec 2021 I contacted to get information: 16 Dec 2021 Parcel shipped: 17 Dec 2021 Parcel still in Bulgaria: Since 24 Dec 2021: Text from the tracking delivery status event list: 24.12.2021 - Bulgaria (BG) - In transit. 17.12.2021 - EuropeanCity - In transit. 17.12.2021 - EuropeanCity - Received by DPD. --------------------------------------------- Email communication with the provider: --------------------------------------------- 5th of January 2022, from ChPlanet: "We are just kindly asking you to allow some more time for the tracker to be updated since there were a lot of days off due to the Christmas and New Year celebrations. In case the package does not arrive in the nearest future, please get back to us via email, and we will start a lost claim immediately, furthermore, you won't need to wait till DPD complete the investigation, we will issue a full re-ship free of charge for you with no further delay." -------------------------------------------------------------- And the company did provide a full re-ship free of charge. But with no further delay? #NOT --------------------------------------------- 2) Reship Order timeline event list --------------------------------------------- Ordered: 17 Jan 2022 Parcel shipped: 18 Jan 2022 Parcel still in Austria: Since 24 Jan 2022: Text from the tracking delivery status event list: 24.01.2022 - Austria (AT) - In transit. 22.01.2022 - EuropeanCity - In transit. 18.01.2022 - EuropeanCity - Received by DPD. --------------------------------------------- Email communication with the provider: --------------------------------------------- 14th of February 2022, from ChPlanet: "As far as I can see from the tracking - your package has been located in ****** (Austria) - where they have a customs center. Please, advise, have you made sure that all of the products are not restricted in your country and their status is legal there? If the package got stuck in the customs for a second time - there's a high risk it could have been seized. I will close this ticket for now, but if you need any further assistance please don't hesitate to contact us by replying directly to this message and we'll be happy to assist you further" DPD or the provider never mentioned that the order got stuck in the customs, and if it did, I suppose it's not stuck in Greece. It's Bulgaria and Austria. Overall, the company is willing to help and provide a solution, after a lot of complaints, normally, they close the ticket just like that. What they do not understand is that DPD is a really fail and they should ship / reship their parcels with another provider.”

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Posted 3 years ago

“prodotto eccellente, consegna veloce, comprerò di nuovo”

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Posted 3 years ago

“Placed my order without tracking in november but was lost. I explained to Chemical planet team via mail, then they sent it to me again with a tracking, WITHOUT CHARGE, and received it yesterday, for a happy new year !! Thank you”

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Posted 3 years ago

“Order by airmail, cheap but got here really fast. Thanks.”

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Posted 3 years ago

“Large gamme proposée, de qualité, bon rapport qualité prix, service client au top en conseil/relation/resolution et réactif.”

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Posted 3 years ago

“Fast and good chemical products.”

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Posted 3 years ago

“The delivery was long But the assistance was very cool They re shipped my order and after long day i have receive my order’ But i always waiting about the 30 e for the last delivery”

Chemical Planet 5 star review on 28th December 2021

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Posted 3 years ago

Good day, Monya! Thank you for your feedback! We're sorry that you experienced a delay with delivery! Post-NL has been a bit overloaded due to the holiday season. We have followed up on your shipment status - and per the tracking, your parcel has already reached your country. It was shipped on December, 21-st - so only 6 business days have passed. Please, allow it some more time to show the updates. It may take up to 14 business days to deliver. If you don't receive it within that timeframe - kindly contact us via chat support or e-mail and our agent will be happy to assist you further. Sincerely, Chemical Planet Customer Service Team

Posted 3 years ago

“Verygoodquality 5”

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Posted 3 years ago

“Au trecut 8zile si comanda inca nu a ajuns, sper că va ajunge într-un final...”

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Posted 3 years ago

Hi there, Thanks for reaching out! We appreciate your feedback! As far as I can see - your order was placed with Standard Airmail which takes 1-4 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. We're not the shipping company and have no control over them. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. You should receive your package within 1-4 weeks. We hope you'll be happy with the quality of our products! If you won't receive it by then - do not hesitate to contact us via support chat or e-mail. Our agents will be happy to assist you further! Sincerely, Chemical Planet Customer Service Team

Posted 3 years ago

“j'ai pris 1plsd pour experience tres bon resultat site sur et fiable courrier recu en4 jours en france 10/10”

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Posted 3 years ago

“Fastest and the best”

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Posted 3 years ago

“Extremely patient and helpful!”

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Posted 3 years ago

“Très bon produit de recherche, livraison rapide”

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Posted 3 years ago

“Produit correspondant tout à fait à ma recherche. Livraison sans aucun problème. Je suis ravie. Merci à vous”

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Posted 3 years ago

“good choice good customer service will come back”

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Posted 3 years ago

“Genial, buen producto y rapida entrega”

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Posted 3 years ago

Chemical Planet is rated 4.7 based on 1,225 reviews