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Bryght Labs - ChessUp Reviews

4.3 Rating 272 Reviews

80 %

of reviewers recommend Bryght Labs - ChessUp

Company Reviews

Product Reviews

4.3

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 4 star review on 10th December 2022

Bryght Labs - ChessUp 5 star review on 2nd December 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like this chessboard, but sometimes I come across minor problems. Most of these issues concern the app (I am using the android version 1.1.9): The biggest issue is when I am playing online against others via Lichess. Only about one in three games is working properly. The problem here is mostly at the beginning of a game. Even though the board is seemingly connected, it does not detect the moves I make. It looks like the board is thinking I want to play someone directly on the board sitting in front of me, even though an online game started. But I have to mention that, if the board is connected to the game once, it does not lose the connection during the whole game. That is one positive thing I have to point out. I haven't really found a solution for this problem yet, but when it occurs, I first try to close and reopen the app. This helps from time to time, but if it still doesn't work, I turn off the board, put away all of the pieces, turn it on and put all of the pieces on the board again. In most cases, it is going to work after a few attempts, but I am sure you understand all of this can be very frustrating and one has to be very patient if one wants to play online. I also see some problems with the general design of the app, but I know that it is still in development, so I am not going to discuss this any further. All in all, I can see the great potential of this product, but it needs much more time to improve. I think that the board itself is pretty nice and I believe that the app can become good as well.”

Posted 1 year ago

“The board is good. Now its only app functions missing.”

Posted 1 year ago

“I’m really enjoying it! The feeling of the pieces, just a little touch and the board responses at the moment. You guys made a really good work. The playability, the different modes and levels of help, it’s super nice for learning and thinking about your next move, and just touch the piece and see if you were right! I’m just amazed. Thanks guys for making this real!”

Posted 1 year ago

“After several weeks of waiting, I was finally able to get my hands on this fabulous chess set. I am pleasantly surprised by the size of the game, which offers greater playing comfort. The manufacturing quality is impeccable, all the electronic part of the game works perfectly well, and the AI shows good responsiveness as well as a good level of adversity. The educational approach of the game allows you to progress while remaining fun. This chess set is a great success, it remains today most certainly one of the best, if not the best chess set currently available on the world market, I am very satisfied with my purchase, and I hope that the game will last me forever. Congratulations to the Bryght Labs team, for your great work on this chess game.”

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Posted 1 year ago

“The chess set isn't working properly. We were told to try to fix it ourselves which doesn't seem appropriate given the cost of the product. Now we need to determine how to send it in to be repaired or ideally, replaced.”

Posted 1 year ago

“Hello, I just received my package and when I opened it I just noticed that the phone holder is broken. I send you a photo as an attachment. Is it possible to receive an unbroken one thank you.”

Posted 1 year ago

Hello! I'm sorry that the phone holder arrived in this state. I have contacted fulfillment on your behalf to correct this situation ASAP. If you have any other concerns please reach out to us at info@bryghtlabs.com Thanks Patrick

Posted 1 year ago

“Great product! I'm hoping there will be some new features within the app soon (lichess challenge friends, save analysis etc). Also hoping it will eventually be possible to integrate other engines to review the moves :O All in all I'm very happy about what's already available and enthusiastic for the future!”

Posted 1 year ago

“Very good chess board for learning and improving Anytime you touch a piece the program shows you all possible GOOD and BAD MOVES but lets you DECIDE which move to play. Connect the board to STOCKFISH and you feel the power of the board The standalone mode engine is very weak and the advice given also can be dubious (I always beat the engine in this mode). The board does not recognize the piece but instead keeps track of the piece's occupancy and in the middle of a game when the board loses its tracking you have to reset a new game. The problems mentioned can be solved in the program”

Posted 1 year ago

“Dear Bryght Labs Team, I am waiting since several month to get the board!! I do not understand how you can send me a "review" e-mail?!?”

Posted 1 year ago

Hi Peter, thanks for bringing this to our attention. You got sent an automated review request email after about 1 month from your order's fulfillment. So your delivery is either late or stuck somewhere. I'll follow up on where it is to solve the issue ASAP. If you have any concerns please reach out to us at info@bryghtlabs.com Thanks, Patrick

Posted 1 year ago

“The chess board is really fun to use and helps my relatives that don't know a lot about chess to play a little better than they would normally. It is a great tool to learn and become better. I have found the odd bug here and there when moving your chess pieces. But all in all, I am very satisfied with the product.”

Posted 1 year ago

“I love it, it is an absolute game-changer.”

Posted 1 year ago

“I received my board this week and it's great fun. My two boys immediately started playing, wanting to stay up late, and not watch TV! We are traveling for the holidays and they wanted to take it with us. Thank you so much for a great product that we will probably use every day for years. They're even looking for other chess apps on their phones to try. I love it!”

Posted 1 year ago

“This is a very well thought out system. Brilliant!”

Posted 1 year ago

“Yes I received the chess set. Seeing as it's a Christmas gift I haven't opened it. Please stop bugging me for a review.”

Posted 1 year ago

“I had my ChessUp board for about two weeks now and I’m finally getting the hang of it. I enjoy playing online with LiChess and hopefully they’ll get ChessUp going.”

Posted 1 year ago

“From the moment you unpack and power on your board, set up the pieces and start playing, everything feels very intuitive and the board and pieces itself are very premium products. You can just feel and see the love and attention for detail. No doubt, i am going to have a lot of fun with this. A must buy for all chess enthusiasts.”

Posted 1 year ago

“Very nice Chess Board what defnetly makes very good impressions to other people. It still has some issues with the app but it's still at the beginning so they hopefully work on these.”

Posted 1 year ago

“Great for the whole family from age 6 to 78!”

Posted 1 year ago

“Very good feeling with the touch and the responsive board. The assistance in-board is a very nice feature. My daughter loves it. She is 5 years old. Honestly, this board makes me regret my previous purchase (square off pro).”

Posted 1 year ago

“Dear BryghtLabs, thank you so much for having delivered my ChessUp board before the Holidays. It's been a long time coming as delivery was first expected in July, but you did a fantastic job with the hardware. The board itself is amazing and works very well once you learn how to use it. Unfortunately I cannot say the same about the ChessUp app. There's an unprofessional feel to it, and many features don't work such as "sign up by email" (I had to use Google authentication) and it seems that it's not possible to play games online on a ChessUp server. The "learning" section also needs a lot of work: for now only a few basic courses are offered. At first even "play against AI" would freeze on certain openings, such as with the AI playing White: 1. d4 c6 [freeze]. This last point seems to have been fixed lately. So while I'm enjoying the ChessUp board very much (using it standalone without the app for now), I strongly encourage you to invest in the human resources your team needs for app development.”

Posted 1 year ago

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Bryght Labs - ChessUp is rated 4.3 based on 272 reviews