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Bryght Labs - ChessUp Reviews

4.3 Rating 290 Reviews

81 %

of reviewers recommend Bryght Labs - ChessUp

Company Reviews

Product Reviews

4.3

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 4 star review on 10th December 2022

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Bryght Labs - ChessUp 5 star review on 2nd December 2022

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy the Chessup computer! This is the only computer you will ever want or need. But remember: be patient and allow the time for the Chessup team to fix the bugs and continue updating the chess computer, if you do, I believe you will be well rewarded with what I think will absolutely be the finest chess computer on the market. I previously purchased two competitor models and had to take them back because they were defective. I have found customer service to be extremely helpful when I had questions or couldn't figure something out. Their response time in getting back to me was incredibly fast. I understand it is difficult to wait for issues to be resolved and that updates may not happen quickly enough. I too want it to be perfect right away. But these things take time. Be patient, stay the course, and I truly believe you will soon be in possession of an excellent chess computer!! I love my Chessup!”

Posted 1 year ago

Hi Jim! Thank you so much for your kind review!

Posted 1 year ago

“Boars won't sync and will leave you waiting for your opponents move when it is actually your move. GARBAGE. Needs major Android overhaul. Wait a few years before wasting your time and money”

Posted 1 year ago

Hi Abe! Please reach out to info@bryghtlabs.com. We'd love to take a look at the problems you are experiencing!

Posted 1 year ago

“The board is malfunctioning already. There has been no damage to the board but some of the starting squares don’t recognize when there are pieces on them so the game isn’t able to start. Can we get a refund or at least a new board?”

Posted 1 year ago

Hello, we initiated contact with you! Please reach out at info@bryghtlabs.com so we can further assist you!

Posted 1 year ago

“I've been trying to self-improve my chess skills for years, but hit a ceiling about 10 years ago. I have seen a huge leap forward in just a few days of playing with Chess-Up. Moves I never imagined are suddenly beautifully displayed on the Board. I have also find the support to be superb. On my first telephone call for assistance, I was generously given a more than 30 minute introduction by Jeff to the nuances of the program. Bravo Chess-Up!”

Posted 1 year ago

“I am absolutely thrilled with this chess set. It is helping me improve my game and my wife is learning to play as well. One of the best electronic sets available today. Thank you for a great product.”

Posted 1 year ago

“Loved the chess board! Everything was high quality and functional. My only gripe was having to wait for the Android app. Played alot of games, no issues yet. Still testing the app. Overall, one of the best computer chess sets I've ever played.”

Posted 1 year ago

“This chess set has good quality physical elements and great potential. However, the software implementation still has a way to go. The app is not very well designed and there are issues interfacing with Lichess. The on board AI is also faulty and often prefers stalemate over checkmate in 1. I hope the software will catch up soon and allow the board to reach its potential. I'm also looking forward to using the board with other apps such as white pawn.”

Posted 1 year ago

Hi there! Thanks for your review! We are aware of some issues with the app and we're working to fix them ASAP. Thanks for your understanding, Patrick

Posted 1 year ago

“The chess up board was easy to set up and has been working flawlessly. I'm hoping to routinely demolish my 10-year-old grandson. With all the practice I'm getting, I suspect I will be unbeatable shortly.”

Posted 1 year ago

“This board is literally a "Game Changer." The clever feedback it provides for potential moves, and the intuitive answers it provides make the game of Chess appeal to virtually everyone, regardless of their level of experience. I've given away TWO to College student Son, and British Grandson, and they are playing every single day. I have not tried the "remote game" capability yet, but what I've seen so far has impressed me so much I've bought a third set for myself!”

Posted 1 year ago

“Hello to the team, If we consider the current state of the product (chess board program, applications on SmartPhone), there is still a lot to do for 1-the expected features and 2- the bugs to be fixed So —-> 3/5. If we consider the development potential and future evolutions So —> 6/5 and at this time, Chess Up will become the essential electronic chess game.”

Posted 1 year ago

Hi Camille, thanks for your review! We are aware of some bugs in the app and are racing to fix them. We have we'll get to your 6/5 rating very soon! Patrick

Posted 1 year ago

“Very happy with my board and bag. It’s my go to set now. Please hurry the chess.com integration!”

Posted 1 year ago

“This board works, but is not currently working at the level Bryght Labs has sold it as. I do think that with time it can be done but it is not currently there for all platforms. Waiting for Android support for all online chess platforms, chess learning courses, and checkers game support,”

Posted 1 year ago

Hi Kyle! We're working hard on patching Android bugs. Thanks for your patience! Patrick

Posted 1 year ago

“The board is great! It is responsive, easy to set up and intuitive to use. The pieces are of high quality, and I like the fact an extra queen is provided. The board senses moves impeccably and stand-alone, enough variety is offered with the onboard difficulty levels. The app (I have the iOS version), although showing great potential and already improving quite a bit since my time of ownership (autumn 2022) did crash on me a couple of times. The lichess integration seems to work fine, chess.com integration would make it 5 stars. I hope the company persists its rhythm of pushing out updates and improving functionality”

Posted 1 year ago

Hi Andre, thanks for the review! Chess.com integration is coming soon! Thanks

Posted 1 year ago

“Overall I love my ChessUp board. I would like to give it 5 stars, but the functionality of the Android app is lacking and somewhat buggy. Bryght Labs needs to focus on the apps now that the product has launched and supply chains are improving.”

Posted 1 year ago

Hi Michael! We're working hard on patching Android bugs. Thanks for your patience! Patrick

Posted 1 year ago

“Amazing product for all the family.Who knew chess could be so fun!”

Posted 1 year ago

“The Chessup product I purchased from Bryght Labs has a great idea to learn to play chess. My only problem is trying to understand exactly how the board works. Since there is no instruction manual, I have tried to learn what I could from he internet. Unfortunately, I could not find out how the the lights on the board work. Hopefully, I will be able to figure it out.”

Posted 1 year ago

“so far we're still learning.... for example, i was using the board with the AI for the first few days. then the board wasn't responding properly. with some online help i tried re-calibrating it, but left the pieces on the board, then realized i had to take them off. then it worked. it would be nice if the board suggested my next move, rather than having to touch all of the pieces, but i realize that's part of the learning experience, but for true novices like myself, it would be nice to have that option. i am still learning and have taken most of the beginner lessons on the app, which are quite helpful”

Posted 1 year ago

“I'm in the UK and was told that I could expect to receive the board before Christmas. I have emailed three times between then - 28th Dec, 4th Jan and 9th Jan - and I am still yet to hear back about where my board has got to! I'm afraid the Royal Mail strikes are no longer any excuse for delays... The team have otherwise been very responsive via email with a handful of my email questions about their product prior to the product completion, but not since then. Additionally, it seems like the team are receptive to ongoing development and have secured backing from professional chess players willing to showcase the board on YouTube - I'm keen to see how it grows... but I'd like the board I backed via Kickstarter all the way back in June 2021!”

Posted 1 year ago

Hi Jas, I've raised your particular issue with the fulfillment team. You should be contacted by them with more info shortly. Thanks for your understanding, Patrick

Posted 1 year ago

“The design and ideas for the future of chess is brilliant. But I rated it three stars as the waiting and delivery time took 9 MONTHS. I ordered the chess board in the start of March and the board came at the end of December. Really amazing chess board but frustratingly long waiting time.”

Posted 1 year ago

“Chess board works well, very cool and engaging idea, great execution too! Works well”

Posted 1 year ago

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Bryght Labs - ChessUp is rated 4.3 based on 290 reviews