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Bryght Labs - ChessUp Reviews

4.3 Rating 274 Reviews

80 %

of reviewers recommend Bryght Labs - ChessUp

Company Reviews

Product Reviews

4.3

Based on 274 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 5 star review on 29th December 2022

Bryght Labs - ChessUp 4 star review on 10th December 2022

Bryght Labs - ChessUp 5 star review on 2nd December 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The board works incredibly! I occasionally have issues with the board when it starts up but a quick recalibration fixes the problem. I had previous issues with the board malfunctioning during a game but those issues have been nonexistent since the latest firmware update was released. I can't wait for the full launch of the lessons and also the integration with chess.com. Once those are available this board will be 1000% worth the money. I play on it constantly with my family and friends, then when they're not available I play a lot online. The board has come a long way and will continue to become better, patience with the updates and bugs will be important. I've had my board for about 9 months now and its come so far in that little time”

Posted 11 months ago

Zachary we appreciate you being a loyal customer! Thank you for sticking around with us since day one and watching us grow! We are excited to show off new updates that are coming soon!

Posted 10 months ago

“It will disconnect your phone from the board 7 out 10 games, not letting you finish the game and making you lose against the AI and other players in Lichess. It is not integrated with chess.com. When it works, it is beautiful. But that happens once in a blue moon.”

Posted 11 months ago

Hello! We are so sorry your experiencing issues with your ChessUp! Please reach out to info@bryghtlabs.com so we can help out with troubleshooting!

Posted 11 months ago

“Fantastic company! Fantastic product! I accidentally purchased a future discounted lot and after not receiving the board for a month or so I called and asked about it. My son was really looking forward to it for this 4th birthday. When I let the customer service person know they shipped one out next day! It arrived on time he was elated.”

Posted 11 months ago

We appreciate your kind review! We are ecstatic your son loved his ChessUp!

Posted 11 months ago

“After 7 or 8 months since launching, the bugs on Android aren't fixed. There isn't a game I can finish playing with the board. It works for a little while, and then it stops working. Regardless if I play against the AI, or if I play in Lichess, the outcome is the same. I have to finish the games in Lichess directly and forget the ones with the AI. When it works is beautiful, but unfortunately, it rarely works. BTW, It does not have an integration with Chess.com.”

Posted 11 months ago

Hi Alex, I'm sorry your experience with us has not been top notch. We are racing to fix the issues users have reported on Android and expect them to be solved soon. Please reach out to info@bryghtlabs.com so we can further assist you!

Posted 11 months ago

“Buy the Chessup computer! This is the only computer you will ever want or need. But remember: be patient and allow the time for the Chessup team to fix the bugs and continue updating the chess computer, if you do, I believe you will be well rewarded with what I think will absolutely be the finest chess computer on the market. I previously purchased two competitor models and had to take them back because they were defective. I have found customer service to be extremely helpful when I had questions or couldn't figure something out. Their response time in getting back to me was incredibly fast. I understand it is difficult to wait for issues to be resolved and that updates may not happen quickly enough. I too want it to be perfect right away. But these things take time. Be patient, stay the course, and I truly believe you will soon be in possession of an excellent chess computer!! I love my Chessup!”

Posted 11 months ago

Hi Jim! Thank you so much for your kind review!

Posted 11 months ago

“Boars won't sync and will leave you waiting for your opponents move when it is actually your move. GARBAGE. Needs major Android overhaul. Wait a few years before wasting your time and money”

Posted 1 year ago

Hi Abe! Please reach out to info@bryghtlabs.com. We'd love to take a look at the problems you are experiencing!

Posted 11 months ago

“The board is malfunctioning already. There has been no damage to the board but some of the starting squares don’t recognize when there are pieces on them so the game isn’t able to start. Can we get a refund or at least a new board?”

Posted 1 year ago

Hello, we initiated contact with you! Please reach out at info@bryghtlabs.com so we can further assist you!

Posted 11 months ago

“I've been trying to self-improve my chess skills for years, but hit a ceiling about 10 years ago. I have seen a huge leap forward in just a few days of playing with Chess-Up. Moves I never imagined are suddenly beautifully displayed on the Board. I have also find the support to be superb. On my first telephone call for assistance, I was generously given a more than 30 minute introduction by Jeff to the nuances of the program. Bravo Chess-Up!”

Posted 1 year ago

“I am absolutely thrilled with this chess set. It is helping me improve my game and my wife is learning to play as well. One of the best electronic sets available today. Thank you for a great product.”

Posted 1 year ago

“Loved the chess board! Everything was high quality and functional. My only gripe was having to wait for the Android app. Played alot of games, no issues yet. Still testing the app. Overall, one of the best computer chess sets I've ever played.”

Posted 1 year ago

“This chess set has good quality physical elements and great potential. However, the software implementation still has a way to go. The app is not very well designed and there are issues interfacing with Lichess. The on board AI is also faulty and often prefers stalemate over checkmate in 1. I hope the software will catch up soon and allow the board to reach its potential. I'm also looking forward to using the board with other apps such as white pawn.”

Posted 1 year ago

Hi there! Thanks for your review! We are aware of some issues with the app and we're working to fix them ASAP. Thanks for your understanding, Patrick

Posted 1 year ago

“The chess up board was easy to set up and has been working flawlessly. I'm hoping to routinely demolish my 10-year-old grandson. With all the practice I'm getting, I suspect I will be unbeatable shortly.”

Posted 1 year ago

“This board is literally a "Game Changer." The clever feedback it provides for potential moves, and the intuitive answers it provides make the game of Chess appeal to virtually everyone, regardless of their level of experience. I've given away TWO to College student Son, and British Grandson, and they are playing every single day. I have not tried the "remote game" capability yet, but what I've seen so far has impressed me so much I've bought a third set for myself!”

Posted 1 year ago

“Hello to the team, If we consider the current state of the product (chess board program, applications on SmartPhone), there is still a lot to do for 1-the expected features and 2- the bugs to be fixed So —-> 3/5. If we consider the development potential and future evolutions So —> 6/5 and at this time, Chess Up will become the essential electronic chess game.”

Posted 1 year ago

Hi Camille, thanks for your review! We are aware of some bugs in the app and are racing to fix them. We have we'll get to your 6/5 rating very soon! Patrick

Posted 1 year ago

“Very happy with my board and bag. It’s my go to set now. Please hurry the chess.com integration!”

Posted 1 year ago

“This board works, but is not currently working at the level Bryght Labs has sold it as. I do think that with time it can be done but it is not currently there for all platforms. Waiting for Android support for all online chess platforms, chess learning courses, and checkers game support,”

Posted 1 year ago

Hi Kyle! We're working hard on patching Android bugs. Thanks for your patience! Patrick

Posted 1 year ago

“The board is great! It is responsive, easy to set up and intuitive to use. The pieces are of high quality, and I like the fact an extra queen is provided. The board senses moves impeccably and stand-alone, enough variety is offered with the onboard difficulty levels. The app (I have the iOS version), although showing great potential and already improving quite a bit since my time of ownership (autumn 2022) did crash on me a couple of times. The lichess integration seems to work fine, chess.com integration would make it 5 stars. I hope the company persists its rhythm of pushing out updates and improving functionality”

Posted 1 year ago

Hi Andre, thanks for the review! Chess.com integration is coming soon! Thanks

Posted 1 year ago

“Overall I love my ChessUp board. I would like to give it 5 stars, but the functionality of the Android app is lacking and somewhat buggy. Bryght Labs needs to focus on the apps now that the product has launched and supply chains are improving.”

Posted 1 year ago

Hi Michael! We're working hard on patching Android bugs. Thanks for your patience! Patrick

Posted 1 year ago

“Amazing product for all the family.Who knew chess could be so fun!”

Posted 1 year ago

“The Chessup product I purchased from Bryght Labs has a great idea to learn to play chess. My only problem is trying to understand exactly how the board works. Since there is no instruction manual, I have tried to learn what I could from he internet. Unfortunately, I could not find out how the the lights on the board work. Hopefully, I will be able to figure it out.”

Posted 1 year ago

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Bryght Labs - ChessUp is rated 4.3 based on 274 reviews