Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Chewy to cancel our autoship order. I explained to Tierra the Customer Service Rep that we were heartbroken because Joyce our 13.5 year old husky had to be put down. She expressed sympathy, saying she recently had the same experience. A few days later Chewy sent us flowers and a kind note.”

Chewy.com 5 star review on 9th July 2022

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Posted 2 years ago

“Overall I love Chewy. Product lines are good so I find everything I need, even prescription food for my dog. They are always on time and if there has been a delay it was not within their control. However, I have called customer service a couple of times, very pleasant, and asked that a note be made that the boxes are coming too heavy and I can't lift them. No more than 28-30 pounds per box. Today, one box came with 48 pounds in it and the other was 46 pounds, stacked on top of one another. They were placed in front of my front door so I could hardly move them to get inside. Had to unpack them one by one outside in order to bring the items in. Prices have gone up quite a bit but we all know why. I'd just appreciate the boxes being no more than 28-30 pounds each. I'd rather recycle the boxes than strain my back trying to get the boxes inside.”

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Posted 2 years ago

“I have been with Chewy a few year and I used them for my mother's dog too. They have ALWAYS had exceptional customer service. I remember during the pandemic we could not find the special dog food for sensitive skin for my mother's dog. The person at Chewy called for me several stores to search for this skin care dog food. We found a store 39mins away and we were happy to pick it up. Recently my mother passed but I inherited her dog plus I have two cats at my own house. I ordered medication for her dog and talk to the Yvonne in a causal way about how I now have to take care of my mother's dog on a regular basis. She was so kind an compassionate,and empathetic to my now grieving situation . Next thing I know I received flowers from Yvonne at Chewy. I will be a lifetime member of Chewy. They care for your pets as much as you do. She also cared enough for my grief and spirt. Blessings 🤗 to you and I will never forget this act of kindness”

Chewy.com 5 star review on 5th July 2022

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Posted 2 years ago

“They are so compassionate. Refunded feed for 2 of our fogs that passed and asked that i donate to a shelter. Amazing at such a sad time for my family. Exceptional customer service.”

Helpful Report

Posted 2 years ago

“I would put zero stars if I could! I put in an order for Hartgard on June 13, 2022 and it's July 5, 2022 and I still don't have the order! That's almost 30 days! Unacceptable! They have made every excuse for why it has taken so long. They even tried to say that they could not get a hold of the vet. I've never had an issue with getting a hold of the vet. When I told the vet about the problems that I was having, they said that Chewy had not contacted them, but they would call Chewy themselves with the prescription. Chewy cancelled my prescription right after that. I told them that I had never cancelled and they did not warn me of a cancellation. Chewy told me that I would have to reorder the Hartgard. Guess what? I can't get it for the price that I got when I had originally ordered it. They want me to pay more for their mistake. I will not use Chewy ever again and I do not recommend it.”

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Posted 2 years ago

“I’ve been buying my dog food through Chewy for a couple of years now and it’s always been a good experience with unbeatable prices and fast shipping. Recently unfortunately, my beloved dog Emma passed away. She was the cutest chi weenie ever and looked like a puppy still at 13 years old… Anyways, I had her medication on Autoship with Chewy for only about 2 months but had to call and cancel the Autoship which was due to be delivered in two days. They were so kind and instantly refunded me for the medication wether it had shipped already or not. They just made it all so easy for me at a really difficult time. A few days later my doorbell rang and I received flowers in a vase and was in complete shock when I read the note that Chewy had written in condolences for my loss. To some people pets are just pets but to my family they’ve always been just like our children so Emma will be sincerely missed and it really meant a lot that Chewy took the time to make it important. It was very wonderful of Chewy to go to the lengths they did for us, I still can’t believe they sent us flowers, thank you so much, I will forever be a customer.”

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Posted 2 years ago

“Chewy customer service doesn't care AT ALL. Chewy couldn't care less and have no avenue to helping you get your pet food..Even if food isn't available just be nice and pleasant. Customer service is rude and uninvolved in the exchange a person is trying to have because they are home doing laundry and taking care of their personal lives. No supervision listening in on phone calls to disgruntled customers .So disrespectful to people who need help and their help line is useless as well... Chewy what to do? If you care”

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Posted 2 years ago

“I had been told that I would receive a medication within 2 days and did not receive it until 9 days later when course of treatment had long since ended. When asked for a refund they put blame the medication being late on the veterinarian and would not give a refund. I have never placed an order with Chewy.com before and I definitely will never order anything from them again. Their service was bad and the customer service was even worse!!!”

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Posted 2 years ago

“For the last couple of years, every time I order my pets’s prescription food, I am asked to upload my vet authorization. It is ok when it’s expired but my vet typically writes for 6-12 months. This is so very frustrating. Their delivery time is great, however I’m about ready to stop using this service. Get it together!!!!!”

Helpful Report

Posted 2 years ago

“We have ordered out dogs prescription food in an autoship from Chewy for years. The level of service had always been stellar and we have referred many people to them. Recently our dog was diagnosed with Cushings. The medication is $200 a month from our vet vs. about $140 from Chewy. Ordered the meds and the order sent to the vet showed a FL address. We, and our vet are in NC. The vet could not fill a script that was supposedly being sent to another state. I called three times and each time was told that the address the company showed was indeed a NC address however each time they sent the order to the vet a FL address appeared. Asked to speak to a pharmacy rep and was transferred to Tricia. Tricia clearly was annoyed as she came on the oh in and verified the order. As I tried to explain she interrupted and told us “there is no FL address on file so I don’t know what your vet is talking about.” I told her that a rep from our vet was online with us to try to help solve the problem and she yelled at me and told me “she didn’t have to do a conference call and could help me when I could help myself.” She then kept threatening to hang up. I finally told her to do so and she did. I could not believe the level of service that she offered and nor could the vet- tech. Fortunately, Pet Co offers the same products we need for both the meds and the food. They offer the same autoship option and the prices are identical. I choose where to spend my money and I choose to spend it where customers are treated with some semblance of respect.”

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Posted 2 years ago

“I have been a customer for 11 1/2 years and would rate them 5* plus. I was enrolled in a yearly prescription for heartworm pills for my dog Zeus. Chewy must verify this with your veterinarian to send out the heartworm meds. During the interim, my dog passed away. While checking with my veterinarian they received the news of his passing. They kindly canceled my prescription and sent the most beautiful flowers to my home expressing how they were sorry for my loss. I cannot express how deeply touched I was to receive such beautiful flowers and such kind words. Thank you Tiara from Chewy”

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Posted 2 years ago

“Words are not enough to thank Chewy. Aside from being a one-stop shop for all of your pet's needs, their customer service is just EXCELLENT! Special thanks to Nicolas R. and Elliott H for their help! They've treated me with so much kindness and compassion and I will forever be grateful for that. My beloved kitty just passed and after informing them about it, I got a beautiful flower arrangement the next day. This has brought a big smile on my face after all the grief I've experienced from losing my pet. They also gave me refunds from the products/meds which I no longer have a need for. They just wanted me to donate the items to pets who may need them. How amazing is that? I will always be a loyal customer of Chewy. They are simply the BEST!”

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Posted 2 years ago

“I am a frequent customer who has spend hundreds and hundreds of dollars with Chewy.com. I just tried to order some food during their blue box sale and was advised that I do not qualify because I am an existing customer. How about that!!! Called chewy and the gentlemen I spoke with was of zero assistance. Guess if you are a good customer, you are not entitled to any sales.... Wow, what great customer service...”

Helpful Report

Posted 2 years ago

“If I could give this company minus 10 I would. I have a animal that has a disease that requires daily medication. I ordered the RX 8 days ago. My veterinarian faxed ,emailed and even okayed it over the phone after I called numerous times and they told me my veterinarian never got ahold of them. Someone is not doing their job! And in this situation could be fatal to a animal. I will not be using them again I will pay the extra to get it through my veterinarian and know I will have it. Customer service seemed very unknowledgeable about any of it. Not professional what so ever.”

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Posted 2 years ago

“We have been using Chewy for many years for my cats prescription cat food and our dog treats and toys. Their customer services has always been exceptional. Most recently, we have to put our beloved Elvis down. When I reached out them about his unopened bag of prescription food, they returned the funds to my bank and ask that I donate the bag of food to a vet or shelter. Then the very next day I received a beautiful arrangement of flowers from Chewy.com with their deepest condolences. I would have NEVER expected that from a company, but Chewy.com goes above and beyond. They truly are all about pets and their owners. I think many other companies across America could learn from Chewy.com customer service. I can't say enough good things about this company. Am so grateful to have such compassion people reach out during our families difficult, grievous time. Thank you Chewy.com! Much love!”

Chewy.com 5 star review on 15th June 2022

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Posted 2 years ago

“Chewy is by far to buy anything for your pets. Customer service is great!!!!!!!!!!!!!! My last order i ordered 2 boxes of slide cat litter. I ordered it Sunday afternoon and had it Monday afternoon. You can’t ask for anymore than that. I could write for hours how good Chewy is, but take my advice, Chewy is by far the best website I have ever used by far. Also any order over $50 is free shipping!!!!!!!!!”

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Posted 2 years ago

“Chewy has supplied our baby Bella with treats, food , and medications for many years. When we were unable to order her Royal Canin Hydrolyzed Protein canned food from 2 of our Vets and Red Bank Hospital, Chewy came through. Unfortunately, we had to say goodbye to our Bella last month. We had a full case of her food and a prescription on the way. I called Chewy to explain our situation, and they were very caring. They offered condolences and said they were going to credit our account. They couldn't take back the food and said to donate it to a shelter. We gave it to the ASPCA of Atlantic County. They said they would send a return label to send back the prescription, but they understood we were grieving, and said we didn't have to return it. We returned it. 2 days later, they sent fresh flowers in a vase with a sympathy card. There is no better company than Chewy!! We love you Chewy! Thank you!!”

Chewy.com 5 star review on 14th June 2022

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Posted 2 years ago

“Tried to contact fraud department over potentially account (phone with customer service on 8 Jun 2022 @1108 am). No way to really resolve without divulging further personal info. Approached by order number 1205996257. Company on notice. Hope it stops real soon, like now.”

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Posted 3 years ago

“Chewy has been a great resource for all pet supplies. They have great people working for them. Especial thanks to Angelique for her kind words and thoughts after we lost our sweet Daisy. Thank you for the lovely flowers!”

Chewy.com 5 star review on 1st June 2022

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Posted 3 years ago

“Chewy has a wide selection of items for our labradoodle and I know the order will arrive on time with quality products. I like the bouncing trucks on email advising me when our order will arrive. And if you're a dog owner, of course your order should come from a company called Chewy. Judy S”

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Posted 3 years ago

Chewy.com is rated 3.7 based on 650 reviews