Name: Chewy.com
Rating: 3.67

“So I usually don't write reviews but this company is wrong. So about a year ago I ordered from them and their page says 3-5 day delivery. Well on that order it took about 10 days and when I called they said they were really sorry and couldn't explain why it was taking so long. So I have not used them again. Then last Friday (12/17/21) I thought I will give them one more chance. I placed the order and it was suppose to be here today (12/22/21) and guess what, NOT. I check the website because it had changed 3 times and as of today, it will be here on Sunday. So I called again and their link is telling them Monday now. So here we go again, almost 2 weeks for this order of bird food. REALLY GUYS. NEVER NEVER again will I use them & I don't recommend them either.”

Helpful Report

Posted 4 years ago

“3 weeks to get box of Heart Gurad. Order cancelled 4 times. No proactive action by Chewy pharmacy or Chewy. TS attitude. Not our fault. point fingers. No return phone calls. No proactive measure, just TS! I wont do any more business with their pharmacy. They endangered my Goldens at worst. at best went over due date necessitating blood test and vet visit. service is an anathema to Chewy. Corporate phone number786 320 7111. j walton”

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Posted 4 years ago

“Chewy’s was once great; now they just don’t seem to care. Buy a toy for your dog at Christmas but, do so at least three months in advance or there will be no Christmas present (at least not until after new year; if at all). Their employees have a script they read or they really could care less. Either way, I’ve been waiting over a week for dog food and although it says out for delivery, I never receive it. It’s unfortunate but, lack of caring and customer service sure seems to be the “program “ in what must be their employee orientation program.”

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Posted 4 years ago

“I tried numerous times to get a Rx, my vet faxed the Rx several times and chewy did NOTHING to assist the process. Not helpful at all. There was nothing I could do because i spoke with the owner of my vet and he personally sent in the Rx and Chewy still did nothing to assist.”

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Posted 4 years ago

“Bad customer service!!, they are completely lost, ordered an item will be going back!”

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Posted 4 years ago

“Dog food never showed up even 5 days after delivery date ???!!! AND CHEWY DOESNT CARE ?!”

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Posted 4 years ago

“Placed an order with Chewy on 12/6 at roughly 6AM. The order was over the $49 to ensure a free 1-3 Day Delivery. Was sent an email stating that "Your order is on the way! ARRIVES BY Tue, Dec 7" Faster than I expected and was thrilled, Chewy regularly sent my orders the next day in the past. Tuesday came and went, and received my last email from Chewy about this order. "Delivery update: Your package will arrive by ‌Wed, Dec 8‌." Well Wednesday came and went. Nothing, that was the last communication from Chewy. Started looking at the tracking # and saw that both Wednesday and Thursday FedEx claimed that the package was on the Vehicle for Delivery. But nothing. Thursday night I contact Chewy customer service. Woman was pleasant and couldn't explain why the delivery was late but stated that Friday was the 3rd day for shipping. Which confused me, since 1-3 delivery I would assume if I ordered on Monday at 6am, Tuesday Day 1 - Wednesday Day 2 and Thursday would be Day 3. Either way she partially refunded my order and ASSURED me that if I did not receive my items by Friday they would re-ship my entire order at no cost to me. Friday, no package and at least FedEx didn't state they even tried to deliver. Contacted Customer Service again, since I did not receive my order and was told the night before that if I did not receive it, I would have a new order sent out. That's when I spoke to Andrew H. Well Andrew H, he didn't think anything was wrong. It's the Holidays, your package will get delivered at some point, no need to worry. Flat refusal to honor the package being resent as was promised the night before. Stating that the bar code was being scanned at FedEx so they had the package, but were simply not delivering it. I just want my dog food delivered. Like many on here I am not a rich person who can order $50 of dog food on chewy then go out and by another $50 more because my package might still be delivered at some point.”

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Posted 4 years ago

“I liked Chewy until today. I ordered a bag of Stella and Chewy’s freeze dried rabbit for my cat and it arrived completely opened with a note attached that says “open bag.” Why would they send raw cat food that has been opened?? I’m also in a fix now because my IBD kitty is out of the only food he can tolerate. I’m so disappointed in this company.”

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Posted 4 years ago

“If I could I would give this company zero stars. I purchased a flea medication for my cat because I read the reviews on their site and they all seemed really good, plus it’s all over social media & such so I figured they were a trustworthy company. The medication they sold me killed my cat, and after going to other websites I realized that this product was killing other peoples animals as well. There wasn’t a single review on chewys website about this. I’ve tried to post multiple reviews warning other pet owners about the potential danger that this medication has and chewy refuses to post them. They’re very clearly filtering comments to help sell their products better. I can now see why all their products carry such high reviews. If you write a bad one they just choose not to post it. They should be disgusting and ashamed of themselves for not letting people honestly know what buyers think of the products they sell. I will never buy anything from them again, and I will tell every pet owner I know of my experience and recommend any other company over this trash one.”

Helpful Report

Posted 4 years ago

“We ordered a box of canned cat food. The outer box was in perfect condition, as was the inner cardboard tray. However, every can was badly dented. They sold us a collection of damaged cans, and charged premium prices for it. Never buy from them.”

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Posted 4 years ago

“Ordered dry food and upon receipt, the box was in perfect condition. However, opening the box was a different situation. The dry food had been tampered with and the entire top of the bag was red taped. I requested an immediate replacement. I was lied to by a night supervisor that it would be received in 3 days. Received the shipment notification and will not received for a week. Why would someone send a tampered bag of dog food out to a customer. Who is going to feed this food to their dog if it was tampered with and why should we have to wait 2 weeks for his food.”

Helpful Report

Posted 4 years ago

“Ordered dry food and upon receipt, the box was in perfect condition. However, opening the box was a different situation. The dry food had been tampered with and the entire top of the bag was red taped. I requested an immediate replacement. I was lied to by a night supervisor that it would be received in 3 days. Received the shipment notification and will not received for a week. Why would someone send a tampered bag of dog food out to a customer. Who is going to feed this food to their dog if it was tampered with and why should we have to wait 2 weeks for his food.”

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Posted 4 years ago

“Do not order from pharamacy unless you want to have meds delayed. Two ways to get prescription approval. They call Vet ( closed on weekends) or snail mail paper script. No fax or email or photo upload. Say there's Fed regulations. Won't cite ref. Customer service like robots. So is IM. My dogs meds aren't life threatening but time for Chewy to join 21st century.”

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Posted 4 years ago

“Can no longer order from Chewy. They only use FedEx. FedEx orders go into a black hole and sit there forever. Last order still sitting in facility close to my home for 8 days and counting. Contacted Chewy and they will use no other carrier. Goodbye Chewy.”

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Posted 4 years ago

“Bait & switch! So, I notice when I google Brilliantpad replacement rolls that Chewy.com is listing these at $32.49 at 35% off among other retailers like Walmart, Petco who list them at $49.99. Ofcourse, I press on Chewy’s link where they are $49.99! Any company using these tactics is not a trustworthy company and I’ll order them from another retailer. Bait& switch! I called them and offered to send them a copy of the webpage but the rep poohed it off.”

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Posted 4 years ago

“"Free 2-3 shipping"... BULL! 10 days to get order! Cats ran out of food, had to go to market to keep them fed until order arrived. Not the first time either. This is happening more and more. About done with this company.”

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Posted 4 years ago

“I called chewy because I had a question regarding their products. I talked about my cats’ situation that he had lung cancer so he got surgery. He was very ill.. The first representative was very nice. She sent me a card, that stated that these flowers make your day, brighten the room and list your spirits. Feel better. I really feel thankful but I did not receive the flower so I called chewy regarding the card. The guy who answered the phone on 9/18/2021 did not show any sympathy for my cat who just got big surgery. His lung was cut off. He said that I can’t do anything for your dog. He is a cat! I really felt sick from talking with him. Is it top-notch services??? Thanks for the card!!”

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Posted 4 years ago

“This is the second time that I have placed an order and I am not receiving it until 4 or 5 days later (so much for their shipping policy of 1-2 days after placing an order), Twice I had a delivery date set for a specific day for 2 days on the website only to just have it delayed both times for 1-2 days more. Just horrible, dog food selection is great but the delivery just horrible.”

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Posted 4 years ago

“We used Chewy exclusively for many years. Customer Reps are great and they back their products. However, over the last several months, we repeatedly had shipment after shipment of damaged products. Continuous phone calls to Chewy failed to rectify the issue. Every shipment requested packing materials; which never transpired. After six shipments containing damaged products, we decided to take our business elsewhere. What is very interesting is that Chewy management seems to have no concern that they are losing long time customers. Family and friends have also found other sources for pet supplies. Chewy should realize they are not the only availability to purchase pet supplies.”

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Posted 4 years ago

“despicable customer service managers service and no response from corporate office. tha management lies of what and how they will fix the problem. I had 4 times insuline for my cat delivery and processing screwed up. this incompetent units working there do noting productive but creating more problems. only thing I hear " iam sorry" without meaning of it. LAST PLACE TO CONDUCT ANY BUSINESS. BE WARE OF THEIR IGNORANCE. YOU IDONT WANT YOUR LOVING PET TO SUFFER”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Chewy.com Reviews

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