Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNBELIEVABLE----I Ordered LATE Sunday Night--Called to Cancel Order Monday Morning--Shipments were to be delayed--LESS THAN 24 hours --Monday I Canceled----Was Told They couldn't give me A Confirmation Number On Cancellation???---WEDNESDAY--I Get Noticed "Your Order was Shipped" ??? I am NO LONGER At this Address?? I Cancelled Monday?? This Company Does Not Communicate With Warehouse---You Order from Chewys For Convenience??? Everytime I Have to Call Its an Average Of 20 Min ON HOLD---Wed. I Talked to 2 people---40 min--Was told IT WAS CANCELLED--But I Was CHARGED???? Thursday I Have a Package at my House---AGAIN NOT IN TOWN??? NOW I Have to Fight it with Paypal AND THE BANK--CONVENIENCE???? NO Get off your But and Go to the Store--The Prices are the Same and You Don't have to Deal With a Company That Doesn't Give a S**T--They DONT Communicate with each Other--They WONT Give you a Cancellation Number???? HORRIBLE”

Helpful Report

Posted 5 years ago

“I placed a order on 11/30/2019 in which it showed all items were in stock and here it is 5 days later and it still hasn't shipped! Yet, they claim 1-2 Day Shipping. They're giving me a story saying it due to bad weather. Oh, I hadn't heard that Florida is having a Blizzard. Offering me a $15 discount on my next order placed by 3/31/2020. Well, I won't need to place another order by that date!.. Screw Chewy and I'm cancelling my order and taking my business where it is appreciated.”

Helpful Report

Posted 5 years ago

“Offered 2 day shipping. The order ship date changed 3 times and still was not on its way after day 4. According to Cust Service, they had too many ordered . No thanks. That was my first and last time ordering from Chewy.com”

Helpful Report

Posted 5 years ago

“I have loved Chewy for years, but the last few orders have taken MUCH LONGER to get delivered than previously. The vetsulin I order is more expensive @ Chewy than that what my vet charges. The prescription dog food is a few $ more at my vet but I'm not left waiting day after day for a delivery. Not to mention they package a big bag of heavy dog food w/ treats that often arrived damaged!”

Helpful Report

Posted 5 years ago

“Your disclaimer for $49 minimum purchase for free shipping on commercial is unreadable. I only found out at check out and was very disappointed.”

Helpful Report

Posted 6 years ago

Chewy.com is rated 3.7 based on 661 reviews