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Chewy.com Reviews

3.7 Rating 714 Reviews
66 %
of reviewers recommend Chewy.com
3.7
Based on 714 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Read Chewy.com Reviews
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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025
Joseph Wilson
Chewy.com 5 star review on 5th May 2025
Kathy In Texas
Chewy.com 5 star review on 5th May 2025
Kathy In Texas
Chewy.com 1 star review on 29th April 2025
Erika
Chewy.com 5 star review on 26th April 2025
Suzanne C
Chewy.com 5 star review on 26th April 2025
Suzanne C
Chewy.com 5 star review on 18th March 2025
Trish Dean
105
Anonymous
Anonymous  // 01/01/2019
I placed a order on 11/30/2019 in which it showed all items were in stock and here it is 5 days later and it still hasn't shipped! Yet, they claim 1-2 Day Shipping. They're giving me a story saying it due to bad weather. Oh, I hadn't heard that Florida is having a Blizzard. Offering me a $15 discount on my next order placed by 3/31/2020. Well, I won't need to place another order by that date!.. Screw Chewy and I'm cancelling my order and taking my business where it is appreciated.
Helpful Report
Posted 6 years ago
Offered 2 day shipping. The order ship date changed 3 times and still was not on its way after day 4. According to Cust Service, they had too many ordered . No thanks. That was my first and last time ordering from Chewy.com
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Posted 6 years ago
I have loved Chewy for years, but the last few orders have taken MUCH LONGER to get delivered than previously. The vetsulin I order is more expensive @ Chewy than that what my vet charges. The prescription dog food is a few $ more at my vet but I'm not left waiting day after day for a delivery. Not to mention they package a big bag of heavy dog food w/ treats that often arrived damaged!
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Posted 6 years ago
Your disclaimer for $49 minimum purchase for free shipping on commercial is unreadable. I only found out at check out and was very disappointed.
Helpful Report
Posted 7 years ago
Chewy.com is rated 3.7 based on 714 reviews