Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.57

4.6 Rating 5,981 Reviews

90 %

of reviewers recommend Chilly's Bottles

Company Reviews

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Metrics

4.6

Based on 5,981 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

Anonymous

Chilly's Bottles 5 star review on 4th December 2021

Anonymous

Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have sent several messages and emails re faulty lid and have had no response. i think this explains why there is no phone number as they don't want to deal with customers complaints”

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Posted 7 years ago

“Appalling customer service. Bottle was damaged. Will not answer emails or respond to online form. Chat useless, they ended as soon as faulty bottle was mentioned. No telephone number to contact. Seems to be a common issue looking at other reviews, AVOID!”

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Posted 7 years ago

“No customer service phone number and they dont respond to emails. My delivery is lost, so basically they've just taken £30 off me!”

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Posted 7 years ago

“Returned my unwanted bottle in January and still not received my refund!! Have proof of return and tried contact Chilly's via their general enquiries address on several occasions but no joy!! They are holding onto my money so I would call this theft.”

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Posted 7 years ago

“Ordered several with no issues, had a faulty bottle £25 spent can not get anyone to reply despite 2 x online forms completed & email sent, shocking customer service. Avoid!”

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Posted 7 years ago

“Poor customer service order hasn’t arrived e mailed threee times now with no correspondence back. The second order I placed is already on its way. One of the order I can’t get an answer about is now sold out will never order from this company again as no customer services telephone number to resolve this issue quickly”

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Posted 7 years ago

“Ten days waiting for it to arrive. Still not here”

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Posted 7 years ago

“Misleading website. I thought I had to buy a lid separately, so paid extra for a lid that was not needed. The bottle is very expensive anyway, without paying more than I needed to. Having read all the problems other people are having I would avoid this company.”

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Posted 7 years ago

“Terrible experience. My parcel got lost somewhere, the customer service had no idea of where my parcel was, DPD didn't know anything about the parcel, the tracking code then was apparently wrong, stating that the parcel arrived and signed by someone.... Just order your things from Amazon and your life would be much easier.”

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Posted 7 years ago

“Just bad customer service. I'm sure the product is great but I wanted to exchange for a different size & finish. Firstly they don't offer an exchange system, secondly they don't offer free returns and ask you to pay for signed for service. They definitely don't have a customer-first approach so just make absolutely sure that you buy the right size and finish otherwise it's going to cost you. Also, the powder coating although I'm sure it's hardwearing, makes the bottle feel plastic and cheap.”

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Posted 7 years ago

“Customer care, failed to meet deliver timeframe and wont admint it”

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Posted 8 years ago

“Ich bezahl extra Geld für express und die Flasche kommt trotzdem nicht an wie angegeben,... echt ne frechheit”

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Posted 8 years ago

“I ordered the rose bottle for mothers day with my mums name engraved on the bottle. The engraving is over the seam line on the pattern were they meet. I emailed customer services (apparently all bottle engravings go over were the pattern meets). For the price I expected better quality and hope Chilly review their product and change this design feature. Or expect more complaints for customers. Thanks Emma.”

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Posted 8 years ago

“I have not received this yet, even though i ordered it in october 2017. Give me my money back or a refund!”

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Posted 8 years ago

“Bottle arrived dented, although cardboard tube was not. Seal is poor, and on taking lid off seal gets left in the bottle. Very disappointed.”

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Posted 8 years ago

“"A mistake in the order, most probably from my side resulted in an exchange of 30+ e-mails just to return a spare lid and receive another one of different color as per my agreement with customer service. Although i paid return postage and agreed to receive a new lid, i got a refund and some lousy customer service by people unaware of the situation, presumably because they did not bother reading further down to the endless chain of e-mails.Would expect at least a decent customer service by a UK based company, but instead i received the worst one ever. Shame..."”

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Posted 9 years ago

“awful delivery service”

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Posted 9 years ago

“fee to high”

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Posted 9 years ago

“I still have not received my order!!”

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Posted 9 years ago

“Ich kann gar nichts zur Flasche sagen, sie ist immer noch nicht hier angekimmen. Angeblich war der Lieferbote an meiner Tür und niemand sei da gewesen, aber dann hätte eine Information im Briefkasten sein müssen oder man hätte es bei den Nachbarn abgeben können! Bei der Nachfrage erhielt ich schnell Antwort, dass die Flasche neu geliefert wird. Wie lange soll man warten? 1 Woche ist schon um. Der oben grgrbrnr Stern ist 1. Pflicht, sonst geht die Rezension nicht raus und ist dann für die schnelle Antwort auf die Nachfrage!”

Helpful Report

Posted 9 years ago

Chilly's Bottles is rated 4.6 based on 5,981 reviews