Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.58

4.6 Rating 5,965 Reviews

90 %

of reviewers recommend Chilly's Bottles

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4.6

Based on 5,965 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

Anonymous

Chilly's Bottles 5 star review on 4th December 2021

Anonymous

Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Series 2 nowhere near as good as original. The product looks great but the lid and collar are a nightmare. It's impossible to drink out of the bottle without spilling it all over yourself.”

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Posted 1 year ago

“Original bottle, Was ok for a month, then stopped keeping hot water hot.. disappointed as can’t get hold of customer service”

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Posted 1 year ago

“Totally underwhelmed!!! Paid £10.00 on each item to have names engraved. Please don't bother, names are tiny and look rediculous! What an absolute waste of money. Hope I can save others from making the same mistake.”

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Posted 2 years ago

“Cup is damaged and been offered an email of instructions and sending me stuff to fix it myself. The product is faulty replace it. What a rubbish customer service.”

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Posted 2 years ago

“I ordered an engraved series one 500ml blush coffee cup for a 16th birthday present. The engraving was definitely not worth the extra £10. It is minute and quite frankly a joke.”

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Posted 2 years ago

“I have loved Chillys bottles (the ORIGINALS) for years and when I saw the look of Series 2, and the description of the improvements, I decided to order one bottle and one coffee mug. What a disappointment!! The shape of the original bottle gives a smoother drinking experience than the new boxy shape. The sleeve around the neck of the bottle, which sounded great, just feels strange. The sleeve, anyway, very frequently twists off WITH the top, which it’s not meant to. And whilst the coffee cup Series 2 does not claim to be 100% leak proof, oh boy, is it NOT leak proof!! It leaks EVERYWHERE, ALL the time! The position of the teeny sip hole means it even leaks when drinking!!! The trouble is, of course, that you only find these things out ONCE you have used them, and once you have used them, you can’t return them! Result? An expensive mistake!! 😢 The new carry loop on the bottle IS good however, so ONE plus over the (cheaper!) original … just one!!”

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Posted 2 years ago

“My chilly bottle leaks a liquid from inside and has ruined my bag and everything was in there. So disappointed.”

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Posted 3 years ago

“The engraving quality by a "master engraver in England" is of very low quality and refunds are not accepted.”

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Posted 3 years ago

“Beautiful products, absolutely awful customer service. I have been trying to place an order for over a month and all that is left to do is have an invoice sent through so that I can pay it and there has been no communication for 3 weeks. I keep chasing and have now tried the live chat twice which turns out they have no power other to just pass on that I've been in communication. Very frustrating.”

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Posted 4 years ago

“I was given a Chilly Bottle as a gift a few years ago. My daughters swear by them. Unfortunately it took me a long time to realise it was not insulated at all - if you put in cold water it's not immediately obvious. Too late to return but as you can get an almost identical one from Aldi for less than a fiver why bother!”

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Posted 4 years ago

“First time buyer, and if i’m honest quite disappointed as i ordered two 750ml bottles and one arrived with scratches all around the rim, so i emailed and told them, however i have not been replied to to even say my issue is being dealt with. i’ve hesrd so many good things about these bottles but unfortunately the customer service lets it down.”

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Posted 5 years ago

“My small chilli bottle does not work. Doesn't keep cold things cool or hot things hot. I phoned Customer Services but because it is 2.5 yrs old they weren't interested. It doesn't appear damaged inside our out so I asked why this had happened but they couldn't tell me. I recently paid a lot for a special edition larger bottle and I don't want this to break down too. I wanted to know if I treated the first one incorrectly so I didn't damage the second one but they couldn't tell me if this was a recurring problem. I packed it in the check-in luggage when flying. Could this have been the problem?”

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Posted 5 years ago

“Firstly no on bothered to let me know what I ordered was out of stock, I emailed and was informed. I choice another, as goodwill gesture it was express delivered, took 4 days (there was a weekend!). Bottle does indeed keep drink cold (haven't tried hot yet) but you can't drink out of it so not really doing what I wanted. Not terribly impressed. Won't buy any more.”

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Posted 6 years ago

“I bought two bottles the 250cc and the 500cc, I haven't tried the larger one yet but the small one which I bought to take with me in the pouch round my waist when I go walking is unusable, it leaks like there's no tomorrow, and they're not exactly cheap.”

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Posted 6 years ago

“got to send it back because broken but havent been refund for the shiping fees”

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Posted 6 years ago

“The bottle arrived on time, however, it was damaged when I got it. There are some spots on the bottle where the top layer has dissapeared. I didn’t have time to return it and ask for a new one, because I needed the bottle for a trip I plannend. But I’m definetely not happy with the fact that I payed €30 for a bottle that was damaged when I got it. See the picture.”

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Posted 6 years ago

“Write a Review(?) Not the very day after I just got it, there should be a chance for testing at least... Asking after a reasonable testing period should improve ratings”

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Posted 6 years ago

“The bottle was ok, but not the wooden brush. There are some bristles missing”

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Posted 6 years ago

“Shipping time was ok, bottle looks quite cheap. Don’t really like it but will keep it because can’t be bothered to return it.”

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Posted 6 years ago

“Not really satisfied with the quality of the bottle. Dents quickly. Quite heavy. Doesn't fit in my backpack with special pockets for bottles. The shipping was alright. Would not recommend to friends.”

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Posted 6 years ago

Chilly's Bottles is rated 4.6 based on 5,965 reviews