“Terrible customer service, no one to speak with, charging me after canceling, order wrong, still sending kits that I did not order. Will get an attorney if I can’t get resolve.”
“I am so disappointed because it seemed like it could be a really great service but my first order included TSH test, but I did not receive TSH results and when I asked about that I was simply told that I could have a 25% discount on my next test. I would not have set up the subscription at all if I had not been able to get a TSH test because it was my primary concern. When I explained that and asked for a refund I was only told that my subscription would be canceled at my request and no mention of refund even though I had stated clearly that without a refund I would be disputing the charge for that and the second kit that they sent me before I even sent my first test card in. I didn't receive any kind of real apology and so I have disputed the charge for both kits. I also removed my review on my Facebook page which linked for new customers to be driven to this service and I have explained that the reason I had to resend my positive review was poor customer service.”
“Very disappointed with the testing procedures. Had to stuck finger twice and still did not get enough blood on sample to spread completely. I called support was told to send sample in anyway. I'm still waiting on results or reply after 3 weeks. I asked for a new kit or refund no reply as of yet.”
“I can’t even get results and they say I do t have a subscription despite multiple emails saying I do. Been going back and fourth for weeks now trying to get my results.”
“I have been trying to get answers for a couple weeks, only to get older questions answered and no resolution. Yesterday I got an email saying my results were in and link, results are nowhere to be found. Emailed again and they asked to forward them the email… so frustrating, I just want to see my results then see resolution to the lack of timely support.”
“I ordered this off of Amazon and it said it was a testosterone test not a health test. It was a complete waste of money as it was not what I ordered.”
