“I really liked how easy it was to collect the sample. The turn around time from the lab was great. The charts are easy to understand. The issue is the insights. If you are suboptimal in 2 areas, the advice is completely different. For instance one insight is to go on a Whole30 diet and another is to go paleo. Which should I do? Then I have to pay more to talk to a doctor? I liked being able to take this into my own hands, but it needs some tweaking.”
“I am so disappointed because it seemed like it could be a really great service but my first order included TSH test, but I did not receive TSH results and when I asked about that I was simply told that I could have a 25% discount on my next test. I would not have set up the subscription at all if I had not been able to get a TSH test because it was my primary concern. When I explained that and asked for a refund I was only told that my subscription would be canceled at my request and no mention of refund even though I had stated clearly that without a refund I would be disputing the charge for that and the second kit that they sent me before I even sent my first test card in. I didn't receive any kind of real apology and so I have disputed the charge for both kits. I also removed my review on my Facebook page which linked for new customers to be driven to this service and I have explained that the reason I had to resend my positive review was poor customer service.”
“Very easy-to-use at-home kit that provides lots of important lab results just from finger-prick blood. I wanted a reading of liver- and general metabolic health between annual physicals and labs. Was impressed with my first-time use of this kit and how quickly results were reported and in a very easy-to-interpret form. The only issue I had is that instructions call for "4 drops of blood" to fill the required area on the card until blood seeps to a guide line. It took several more large drops (will count next time). Not a big deal. I'll use this again.”
“Choose Health is not run professionally in any way.
I’ve worked with online testing companies before and these guys are by far the worst!
I got one email saying they sent the pack. I completed and returned it the next day…. Then nothing. No follow up email - as is standard protocol for such companies. I logged onto the platform and finally, 10 days later it said my sample was “at the lab”. I waited a few more days, checked again and it was back at the start saying “sending your kit”. So I called and got some guy who sounded like he was in his car or something and he told me he’d be in the lab shortly and check on my order. He didn’t ask my name, my order number, nothing. Never heard back from him. So I sent an email and then got a very vague phone call from another number saying that a representative would be in contact with me momentarily. Nothing. I checked all spam boxes etc. Then I became very curious and looked online for real reviews.. these guys are a scam. The positive reviews must be fake because the reality is that there is no customer service, you rarely get your results, if you do they are useless, and they will keep charging you and never offer a refund. You will then need to dispute the charges and block their access to your credit card. Slimy business. Karma will take them down eventually. SAVE YOUR MONEY AND DO NOT WASTE YOUR PRECIOUS TIME!”
“Conflicting tests without super helpful information. All of the suggestions are things I already am or am not doing so no method for improvement. Blanket options for the masses.”
“Was an easy, reliable way to check my markers. Customer service was good. My only complain was the status tracker didn't work. It never advanced from showing the test being at my home so was concerned my test was lost. All of a sudden got email saying my results were ready. That was a relief, but still, tracker was not great.”
“Terrible customer service, no one to speak with, charging me after canceling, order wrong, still sending kits that I did not order. Will get an attorney if I can’t get resolve.”
“The product arrived when expected. Support was appreciated and timely. My results appeared days after mailing back to the company. Now I have more knowledge about the status of my health.”
“I love this product! It is an easy-to-use service that provides vital information about my health and actionable feedback for me to improve my long-term health.”
