christopherward.co.uk Reviews

4.5 Rating 828 Reviews
88 %
of reviewers recommend christopherward.co.uk
4.5
Based on 828 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email
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01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022
Jason
christopherward.co.uk 5 star review on 29th April 2022
John T
christopherward.co.uk 4 star review on 28th October 2017
Mr Stefan Hartzhorne
christopherward.co.uk 5 star review on 27th October 2017
Anonymous
christopherward.co.uk 5 star review on 25th October 2017
Mr Ronny Heymann
christopherward.co.uk 5 star review on 23rd October 2017
Mr Andrew Slatter
christopherward.co.uk 5 star review on 20th October 2017
Mr Jorge Biaut Otarola
66
Anonymous
Anonymous  // 01/01/2019
Straight forward online booking, the watch came back cleaned and serviced. No problems
Helpful Report
Posted 6 years ago
Fantastic products backed up by excellent service. I would have awarded 5 stars, if my watch, after service, had not been returned 4 weeks early. But I can live with that. Excellent service and very helpful people. Now saving for my third CW watch.
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Posted 6 years ago
Awesome!!!!
Helpful Report
Posted 6 years ago
Always a polite prompt service but, on placing my order I asked for the bracelet to be adjusted to 20 cm. When the confirmation of the order came through it stated 22cm, I rung your customer service pointing out my request for 20cm and was told it would be passed on, it still arrived at 22m!!! It is loose now when I'm warm so in the winter it will be very loose and I will not be able to make use of the expanding clasp.
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Posted 6 years ago
If there is ever a problem, it is dealt with without quibble or fuss. Customer Service is very good.
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Posted 6 years ago
Overall very nice quality and customer service from the CW team. Pros: Value for money, nice quality watch, strap, head, design, etc Cons: One large dust particle noticeable to the naked eye by the "breathing" seconds feature which one would think QC (quality control) would've caught prior to clearing thus as I love the "breathing" seconds feature this dust or cloth hair will annoy me so I will have to take it to my "watch doctor" and pay to have it removed and the glass cleaned which I don't like to do as prefer to leave the factory seal of the watch. 2nd con is concern re the painted lume on the bezel worried this will scratch off as is not inset in the bezel like other brands. Overall Good rating and value for money......just wish they had carefully inspected the watch face at the factory prior to shipping and thus no dust on the inside of my watch face. Thanks, Ryan new CW customer ( C65 Trident Chrono & incoming C65 Trident Classic Ltd Edition)
Helpful Report
Posted 7 years ago
Not the first purchase and it won't be the last. Fact between buying gifts for the family and I its my 7th and the reason why is simply good service and product quality. It is what it says on the packet.
Helpful Report
Posted 8 years ago
I am overall very satisfied with both the quality of the watch and the customer service. The timepiece is of a suberb quality in terms of design and manfacturing. Accuracy is satisfying with +9 seconds per day. Responses from the customer service arrived promptly. Still there are two things that prevent a 5-star rating. Firstly, the crown feels rather sharp-edged and does not leave a very smooth experience when winding or setting the watch. I would have returned it for that reason but I was advised that the watch must be unworn to be eligible for the 60 days return and refund policy. Secondly, and to me more worryingly, the company was not able to specify whether an ETA or Sellita movement was fitted to the watch. Since this watch will be mainly purchased by watch enthusiasts, this information is crucial for buyers. Christopher Ward should definately be able to tell their customers in detail about the watch.
Helpful Report
Posted 8 years ago
Great well made watches. Excellent service and frequent sales to grab a swiss-made bargain. There's a great community around the brand too, with many enthusiastic owners.
Helpful Report
Posted 9 years ago
christopherward.co.uk is rated 4.5 based on 828 reviews