Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,199 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

Write Your review

Tell us how Ciate London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to contact you directly, very disappointed not sparkly at all. I have tried all the colours and they are all the same, no sparkle.”

Helpful Report

Posted 6 years ago

“I got really disappointed. I bought products 2 days before of a 30% sale... so as long as their products are always in stock my next purchase maybe would be just on a sale”

Helpful Report

Posted 6 years ago

“ARNAQUE. Jamais reçu”

Helpful Report

Posted 6 years ago

“Bad products, poor quality. Rubbish customer service as I couldn’t even get a refund for damaged items and had to pay for delivery again to use a credit note against another poor item that I’ll never use. Will never recommend or shop here again.”

Helpful Report

Posted 6 years ago

“I used the lipstick and it didn't go glittery at all. It was a waste of my money.”

Helpful Report

Posted 6 years ago

“Shopped online still waiting for my item weeks later appalling communication definitely do not recommend. No idea when I will receive my lipstick.”

Helpful Report

Posted 6 years ago

“There is no glitter in the glitter flip glosses I bought!!”

Helpful Report

Posted 6 years ago

“Never received my order. First time lost by Ciaté. They told me they were sending another. No news dedpite my e-mails. And no refund.”

Helpful Report

Posted 6 years ago

“Actually awful! Because you failed to deliver my product with your next day delivery I STILL don't have it. You've ruined my wedding anniversary gift to my wife. Your response of giving me my next day delivery fee back was an utter disgrace and I will probably never trust your company to fulfill an order again. I'm furious!”

Helpful Report

Posted 6 years ago

“Not at all like the advert - followed the instructions to the letter and hardly any sparkle. A waste of money.”

Helpful Report

Posted 6 years ago

“Very poor service, order wasnt sent the way ordered, took ages to receive any information and had to chase the order myself. Lost 2 days waiting in, 1 on the day it was supposed to arrive and the one when it actually arrived almost a week later. No proper apology just a refund for postage which is the bare minimum a company has to do. Very unimpressed.”

Helpful Report

Posted 6 years ago

“I spent £50 on 3 of these, not impressed at all. Very drying, glitter fallout all over bottom half of my face, patchy and does not last long at all. I wish I didn’t buy them and waste my money. Very disappointed Ciate ☹️”

Helpful Report

Posted 6 years ago

“Very drying on the lips. Its not a glass at all and it does not glitter like on the video I saw. Very disappointed. Very expensive as it does not deliver.Will not purchase again”

Helpful Report

Posted 6 years ago

“Received the wrong item and still awaiting a response back from my email”

Helpful Report

Posted 6 years ago

“Absolutely nothing like as described VERY DISAPPOINTED”

Helpful Report

Posted 6 years ago

“Awful, I received the wrong order, was promised my actual order would be immediately dispatched, 2 weeks later and I still haven’t received it. I was eventually refunded but minus postage! This was my first and last order with Ciate London!”

Helpful Report

Posted 6 years ago

“Colour not as pictured, glitter doesn’t appear, gloss very heavy. Defo not worth £17!”

Helpful Report

Posted 6 years ago

“Have yet to receive my order”

Helpful Report

Posted 6 years ago

“Not sure if the nail set was good or not as it never actually arrived. The parcel tracker did not work to begin with, and the set never arrived. After being in contact with the customer service team with regards to the location of the parcel for nearly 14 work days, as they don't work weekends, the parcel still hadn't arrived. In the end I asked for a refund, which was processed immediately. Not very happy with my Ciate London experience.”

Helpful Report

Posted 6 years ago

“STILL WAITING TO RECEIVE MY ORDER PLACED TWO WEEKS AGO !!!!”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,199 reviews