ClassicMovieStore.co.uk Reviews

Name: ClassicMovieStore.co.uk
Address: PO BOX 318, Hoddesdon
Rating: 4.66

4.7 Rating 903 Reviews

93 %

of reviewers recommend ClassicMovieStore.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 903 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 123 1333

Email:

support@classicmoviestore.co.uk

Location:

PO BOX 318
Hoddesdon
EN11 1DL

Write Your review

Tell us how ClassicMovieStore.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ClassicMovieStore.co.uk 5 star review on 9th December 2017

Marguerite White

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dvd om the 13th October.I received conformation of despatch on 17th.As yet it has not been received on the 29th.”

Helpful Report

Posted 5 years ago

“Order came on time and contents as stated really pleased”

Helpful Report

Posted 5 years ago

“I have not yet received my order.”

Helpful Report

Posted 5 years ago

Sorry to hear this, I will email you now and we can get this resolved. Or feel free to contact us.

Posted 5 years ago

“Outstanding professional and friendly service . Excellent choice of films and superb quality of reproduction. Staff happy to chat about other possible additions to stock.”

Helpful Report

Posted 5 years ago

“"CLASSIC MOVIE STORE WARNING WARNING WARNING WARNING LOOKS GOOD BUT IS IT? On Friday 12th October 2018 I ordered 8 DVD Box sets costing £229.27. As I didn't receive an email to confirm dispatch, I sent a request for information. The reply said that they were being dispatched on Wednesday 17th October 2018. First, they failed to follow the information on their website regarding posting "same day or next day", in that you actually posted 6 days after date of order. On Tuesday 23rd October 2018 I sent a 2nd email to say my order had not been received and later that same day, received a reply saying "sorry and replacements will be sent out". I found this most strange as I would have wanted to asertain what had happened to the original dispatch! All this belies the information given on the website. Needless to say, neither the original order or replacement order have to date been received. The 21 digit tracking number does not help at all as it only works upon receipt/delivery. I have looked at Trustpilot reviews for this company and was concerned at the number of similar stories to mine. I wonder if they do in fact hold all the stock they maintain? This apart, I have wasted 8 days waiting in for not only the original order but the replacement. I also wonder how many complaints have "gone under the radar" as could not be bothered to leave formal reviews. I would have been happy to pay extra for a decent tracking method but there is no option for this. On Thursday 25th October 2018, I sent yet another email strongly outlining my concerns but they did not see fit to reply. Needless to say, I will NOT be using them again!”

Helpful Report

Posted 5 years ago

Hi Angus, sorry again for the service you have received. To answer a few of your points, sorry yes the site does say 'usually dispatched within 24 hours'. This is not a guarantee and we do our best. We also can offer next day delivery if you read the details, we just ask people to contact us first to make sure we have the items in stock. All our parcels have the Royal Mail tracking, and we could see from this that your item had not been delivered, which is why we sent out replacements. This was agreed with you 3 days before this review, and I can see they have arrived the day after you wrote this review, in 2 parcels, with the second parcel arriving the day after. We have replied to all your emails by the next working day, and replied to this review, and the bad review you left us on other sites. Our customer support is UK based, and we believe it is more useful to speak to an English speaking person within a day, than the instant outsourced support lots of others offer, that struggle to speak English. Sorry again anyway, and hope you enjoy the dvds.

Posted 5 years ago

“No problem with the items, just not always receiving them. They have to be sent out a second time.”

Helpful Report

Posted 5 years ago

“exellentrangeovffilmserygoodrangeoffilms”

Helpful Report

Posted 5 years ago

“I recently bought the Armchair Thriller box set at a really good price, far cheaper than Amazon. Very pleased indeed with this company - good vintage programmes on DVD at a great price. Item arrived within a few days and was well protected with suitable packaging. Thank you Classic Movie Store! Very pleased”

Helpful Report

Posted 5 years ago

“Took three weeks for a 48 hour post to arrive not good enough”

Helpful Report

Posted 5 years ago

“Always fined your site the cheapest. Delivery is also very quick. Great site , have recommended to loads of people.”

Helpful Report

Posted 5 years ago

“a very selection of dvds good prices and very good delivery”

Helpful Report

Posted 5 years ago

“A very welcome range of great British films and complete television series for Australian fans. Our government has compelled Amazon to redirect customers to Amazon Australia , which often has a poor range at inflated prices, higher postage rates, and a further GST on overseas purchases. So much for Globalization and Free Trade. Despite the poor exchange rate , purchasing from your store is still far more economical. Many fabulous box sets are regularly offered at vastly reduced prices . I'm so pleased ClassicMovieStore fills the void.”

Helpful Report

Posted 5 years ago

“I am very happy with the dvds I ordered. Excellent customer service aftercare as I experienced an issue with an order not arriving and the gentlemen rang me at 6pm to discuss my order and sent out another order straight away. I cannot fault the assistance I received and I will definitely order from you again.”

Helpful Report

Posted 5 years ago

“Excellent and prompt service, very reasonable prices.”

Helpful Report

Posted 5 years ago

“I live in Utah. I have been a fan of “last of the summer wine” for several years. However here we can only see a few episodes here on TV. Usually the later years and never the earliest years. So I bought the complete set. I found the price excellent. The shipping was very reasonable. The quality of the DVDs with the subtitles was all I had hoped for. The order came promptly. I did have to buy a cheap PAL DVD player but it was well worth it. I usually watch a couple of episodes each evening before bed. A wonderful way to end the day. I am contemplating now buying the complete set of “are you being served” as I have been so happy With my last order. Thank you CMS.... Lyle”

Helpful Report

Posted 5 years ago

“This was my first purchase but I shall be back. Excellent value and service.”

Helpful Report

Posted 5 years ago

“Frequently better than Amazon/Ebay prices. Good communications. Delivery speed could sometimes be faster, hence only 4 stars.”

Helpful Report

Posted 5 years ago

“Pleased with Product and Service and Highly Recommended”

Helpful Report

Posted 5 years ago

“Heartbeat the Rowen years Found this was the cheapest on the internet. Fast delivery would definitely recommend 5+++++”

Helpful Report

Posted 5 years ago

“Always order my tv box sets from Classic Movie Store. They have a fantastic range at good prices and the service is excellent if there's any problems.”

Helpful Report

Posted 5 years ago

ClassicMovieStore.co.uk is rated 4.7 based on 903 reviews