Clicks Reviews

Name: Clicks
Rating: 2.08

2.1 Rating 261 Reviews

26 %

of reviewers recommend Clicks

Company Reviews

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Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered baby formula, nappies and other baby stuff online on the 5th of August and its the 16th today and they still haven't arrived. These people need to warn customers about possible delays as they are a pharmacy. How unprofessional do you have to be for people to run after your company, calling to find out when orders will arrive? This is simply unthinkable. The worst part is lack of communication or remorse. I should have just bought my baby's things at Dischem, their quality of service is far better.”

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Posted 4 years ago

“licks online shopping is the worst.i placed an order on the 24th of july which was supposed to be delivered within 5-7 .A week passed then the second week also passed no communication was sent.so during the second week i kept on calling customer service the phone just kept on ringing.when i tracked my parcel it was written out on delivery suddenly parcel damaged.i called and i was informed the parcel will be delivered on the 10th of august on the 11th i called and i was informed the person handling the matter will call but but didn’t on the 12th of august i tracked my parcel it was written parcel lost then i called again i demanded refund and i was informed i will be refunded after 14 working days,mind you i have ordered baby formula,baby meds and food.the inconvenience they have caused me it’s too much and now i still have to wait again to get my money. Clicks online shopping is the worst.if you want stress then try it I’m very disappointed at clicks.”

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Posted 4 years ago

“Still waiting for Clicks Online delivery as at 05August2021. Order placed and paid for on 21July2021.”

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Posted 4 years ago

“Clicks Menlyn Retail Park has the slowest service ever in the dispensary!! If you go there to get your prescription filled just know that you going to be there for atleast an hour waiting for assistance. Not once have I gone there and received quick and efficient service. Always regret it going there to have my prescription filled.”

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Posted 4 years ago

“It's the 5th day and my click and collect order is still not ready. I should've rather gone with Dischem, my orders with them are usually ready the next day or day 2 for the latest.”

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Posted 4 years ago

“Placed online order for collection on 1 april,items only ready for collection on 13 April.”

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Posted 4 years ago

“Long wait... 10 mins ...just to get Neorobion vit B at the pharmacy. Such a useless procedure. Then to go queue aagain wait once again at the final pay counter. This is always the case at Clicks and the reason why i go there less and less. Always waiting forever!!”

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Posted 5 years ago

“Poor very poor😣”

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Posted 5 years ago

“stupid, useless delivery system”

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Posted 5 years ago

“Orders are split between meds and other products. So far it has taken 5 days and order still not ready for collection. By far the worst online shipping experiment in South Africa.”

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Posted 5 years ago

“The worst online store ever, i wouldnt advice anyone to buy there. I bought a bath tub for my baby while i was pregnant on the 15 september n it was never delivered, I requested a refund and even today i haven't received anything from them. My son is even 1 month old.”

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Posted 5 years ago

“Worst service ever!!!!!!!!!!!!😠😠They are taking days to deliver my stuff. Worst thing is that I can't cancel the order until it's here. Stay away from clicks online”

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Posted 5 years ago

“Worst service ever, ordered and requested for my order to be sent to Cornubia. I saw that my cell no was incorrect, called the online center to change my no, this is still not done. I get told delivery is 1 to 3 working days, go to the store a week later as the order was delayed one part of my parcel is there, the other part is still on its way. I placed one order not sure why the order was split. Asked to speak to the manager at Corunbia, she says there is nothing she can do we need to wait for the order to be delivered as clicks online is different , my point was you are representing the same brand, that is the message you should be passing and try to help.”

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Posted 5 years ago

“their online shopping is the worst you can ever try, they don't update you on your order. as a customer you always have to follow up on your order of which the call center people are also useless as they always say they will get back to you but never do. the order takes forever to be delivered...... its really disappointing and i will never purchase anything online. i am still waiting for my order even now”

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Posted 5 years ago

“How can such a big company as clicks say black hair is dry and damaged. Will never be buying from clicks again, seems its a shop for the whites only 😕😒”

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Posted 5 years ago

“I am literally disappointed and disgusted by the horrible service I received from Clicks online. I purchased toiletries online in May if not late March, the order took forever to arrive so I cancelled it and requested a refund instead to which I haven't received more than 4 months later.I have sent tons of emails no one wants to take responsibility, the customer care line just rings and rings until you angrily hang up. So you might need to be extra careful with clicks online, they don't deliver!!!!! EXTRA UNSATISFIED CUSTOMER 0 OUT OF 100 THUMBS DOWN!!!!!!!!”

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Posted 5 years ago

“I placed and paid for the order online on the 25th of July 2020, but haven't received it up to date. Today marks 1 month 5 days since I placed that order. I have sent tons of emails with no assistance.”

Clicks 1 star review on 31st August 2020

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Posted 5 years ago

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Posted 5 years ago

“I have placed an online order on the 24th of April, and today is the 07th of may and i still have not received my order or a single phone call from clicks for the progress. I called them twice and they said i should receive by the 05th of May. I am losing my patience and all i want right now is my refund.”

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Posted 5 years ago

“The clicks point system is a scam in my eyes I have been purchasing petrol at an Engen filling station since December and I have been swiping my clicks club card every time I fill my taxi's up. Note that I have not received any points for filling up. The service center at clicks ask me to send a slip and I did not even that slips points could be loaded. It seems clicks doesn't value clients as they say one thing and do exactly the opposite. People who filled their vehicles at a clicks partner please check if you have received your points.”

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Posted 6 years ago

Clicks is rated 2.1 based on 261 reviews