“Was my first time buying online from them ,what a poor customer service received! I ended up loosing R148.00 on item they advertised but was out of stock, they didn't even try to give me an option. Never ever again!”
“Am so disappointed with the quality of bathing cloth in clicks now are days, as I have being using them for years and last longer. I bought them recently in less than 2 months it was torn, I thought maybe it was a mistake went back and bought other one in a month it was torn so disappointing.”
“I had placed a direct order for my chronic medication at clicks . The call agent called to inform me that i will have to pay a fee of R200 for the apparent free delivery. I was suppose to get my repeat chronic medication 5 days ago on the 1st of September 2021. I cannot get my medication im still waiting even when i went to the pharmacy they told me that my medical aid has already paid direct medicine.
I called customer service they informed that no my medication is still coming it been 5 days.
Im just worried that i will go to hospital since i haven't been taking my medication for chronic ulcerative colitis.”
“i ordered online and never got my good they were given to the wrong person in my complex the driver did not bother to call me and tell me he was lost i’m so disgusted with clicks shem dis-chem has never lost my good!! clicks needs to do better will be deleting the app today”
“I've had about the clicks brand nappies, I decided to give them a try, worst decision ever, had to change my son's diaper just an hour of putting the nappy it was soaking wet, I'm not happy about the quality and the color indicator wears out to the baby's skin, I'm really disappointed”
“Re Clicks online store - heartless, gutless and apathetic! They do not care for their customers.
I ordered an air purifier from Clicks this month which took 9 days to arrive. However the most frustrating part was that for 7 of those days it was sitting right here in Johannesburg at Pargos warehouse - and all the while I'm struggling to breath! I called Pargo and Clicks on numerous occasions yet was simply passed off each time. I asked for the matter to be escalated but was told it would not be! I begged an pleaded and asked for someone more senior to contact me - but to no avail!
Come on Clicks and Pargo - I am still waiting for someone from your management to contact me!”
“I ordered baby formula, nappies and other baby stuff online on the 5th of August and its the 16th today and they still haven't arrived. These people need to warn customers about possible delays as they are a pharmacy. How unprofessional do you have to be for people to run after your company, calling to find out when orders will arrive? This is simply unthinkable. The worst part is lack of communication or remorse. I should have just bought my baby's things at Dischem, their quality of service is far better.”
“licks online shopping is the worst.i placed an order on the 24th of july which was supposed to be delivered within 5-7 .A week passed then the second week also passed no communication was sent.so during the second week i kept on calling customer service the phone just kept on ringing.when i tracked my parcel it was written out on delivery suddenly parcel damaged.i called and i was informed the parcel will be delivered on the 10th of august on the 11th i called and i was informed the person handling the matter will call but but didn’t on the 12th of august i tracked my parcel it was written parcel lost then i called again i demanded refund and i was informed i will be refunded after 14 working days,mind you i have ordered baby formula,baby meds and food.the inconvenience they have caused me it’s too much and now i still have to wait again to get my money.
Clicks online shopping is the worst.if you want stress then try it
I’m very disappointed at clicks.”
“Clicks Menlyn Retail Park has the slowest service ever in the dispensary!! If you go there to get your prescription filled just know that you going to be there for atleast an hour waiting for assistance. Not once have I gone there and received quick and efficient service. Always regret it going there to have my prescription filled.”
“It's the 5th day and my click and collect order is still not ready. I should've rather gone with Dischem, my orders with them are usually ready the next day or day 2 for the latest.”
“Long wait... 10 mins ...just to get Neorobion vit B at the pharmacy. Such a useless procedure. Then to go queue aagain wait once again at the final pay counter. This is always the case at Clicks and the reason why i go there less and less. Always waiting forever!!”
“Orders are split between meds and other products. So far it has taken 5 days and order still not ready for collection. By far the worst online shipping experiment in South Africa.”
“The worst online store ever, i wouldnt advice anyone to buy there. I bought a bath tub for my baby while i was pregnant on the 15 september n it was never delivered, I requested a refund and even today i haven't received anything from them. My son is even 1 month old.”
“Worst service ever!!!!!!!!!!!!😠😠They are taking days to deliver my stuff. Worst thing is that I can't cancel the order until it's here. Stay away from clicks online”
“Worst service ever, ordered and requested for my order to be sent to Cornubia. I saw that my cell no was incorrect, called the online center to change my no, this is still not done. I get told delivery is 1 to 3 working days, go to the store a week later as the order was delayed one part of my parcel is there, the other part is still on its way. I placed one order not sure why the order was split. Asked to speak to the manager at Corunbia, she says there is nothing she can do we need to wait for the order to be delivered as clicks online is different , my point was you are representing the same brand, that is the message you should be passing and try to help.”
“their online shopping is the worst you can ever try, they don't update you on your order. as a customer you always have to follow up on your order of which the call center people are also useless as they always say they will get back to you but never do. the order takes forever to be delivered...... its really disappointing and i will never purchase anything online. i am still waiting for my order even now”
