Clicks Reviews

2.0 Rating 152 Reviews
25 %
of reviewers recommend Clicks
2.0
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Avg Email Response Time
-1 hours
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Clicks 1 star review on 19th April 2024
Anonymous
Clicks 5 star review on 17th May 2022
Anonymous
Clicks 2 star review on 11th May 2022
Natasha
Clicks 2 star review on 11th May 2022
Natasha
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 9th April 2022
Hud Aquil Mtshali
Clicks 1 star review on 5th January 2022
Monique
7
Anonymous
Anonymous  // 01/01/2019
Clicks click and collect service is rubbish . Never again !!!!!!
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Posted 11 months ago
All my cashbacks disappeared from my account. Been, trying for weeks to revolve with clicks. No, luck. Money obviously being stollen by persons working for clicks.
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Posted 1 year ago
Good evening I trust that you are well. Earlier today I had the most terrible experience with the clicks pharmacy at gateway. A lady in the pharmacy refused to serve me and when she did she was very cheeky about it.She further went on to make me and my fiancé feel very out of place. I’m really shocked by the experience from clicks gateway And would sincerely hope that they offer better service especially surrounding the people working at the pharmacy. Try to hire staff that isn’t judgemental about what medication someone orders or requests as it is very disrespectful. I will no longer be shopping at clicks gateway due to this matter.
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Posted 1 year ago
Terrible terrible online order and delivery service.
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Posted 1 year ago
Online service is PATHETIC! No feedback on when or who will deliver your parcel. Called client services and I was rudely told to wait my turn. Order Body Shop products through Clicks online, so I'm put off that as well. Such an unprofessional mess!!!!! Please don't support this circus.
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Posted 1 year ago
Clicks Northpark Pretoria mist surely be the worst branch is RSA. There cannot be worse it is not humanly possible. The worst staff I have ever seen
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Posted 1 year ago
My son and his friend were at Clicks Lonehill Shopping Center this afternoon. After leaving the store they were followed by a security guard who harassed and forced them to go back into the store. Once there, he accosted them, accused them of stealing and insisted on searching their bags. He searched their bags, went through and touched their personal belongings and found no stolen items. After this ordeal and invasion of privacy, there was no apology or no explanation as to why they had been profiled, targeted and accused of theft!!! Shame on Clicks and it’s subpar unprofessional security staff!!! Do better!!!
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Posted 1 year ago
Useless delivery service
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Posted 1 year ago
Not happy with having to wait more than 3 day to get my goods. Dis-Chem does same day delivery, why can't Clicks?
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Posted 1 year ago
Clicks online service is just pathetic. I've been have been waiting for my order for 11 days and counting... The worst part is that they don't even know where it is. I would not expect something like this from Clicks, such a reputable company. This is so disappointing. Never again!
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Posted 1 year ago
Clicks online shopping system is completely useless. What is the point of ordering online and it takes days to arrive? The courier collect the parcel the same day yet you must still wait days to receive it? Makes absolutely no sense. The closest clicks to me is a few roads away! Also called customer service and again absolutely useless. I requested to rather have my order cancelled because it makes no sense to receive it a week later and they said I will need to wait to receive the stock then take it to the store to request a refund! For something I haven't received yet and would rather go in store than to wait so many days? Absolutely ridiculous!!! Honestly the worst online shopping site. Will never use it again
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Posted 1 year ago
If you purchase something from clicks and end up throwing away your receipt. Service to resolve is atrocious. Because you don't have your original receipt even though you use your clicks card they will not refund you. It's a shame ..in future will not be buying anything from clicks.
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Posted 1 year ago
Clicks delivery/click & collect service is the most backwards service of all time! It’s so disappointing! Do better clicks. We spend thousands in your stores every month, and we deserve better for that. Your team sucks and with the little experience I have, I’m certain I could do so much better cause customer service is everything!!
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Posted 1 year ago
Its very bad, i thought ordering online will be simple,click and collect same day,only to find out that you have to wait,the order can take 3to 5 days for something one can go to the store and just get same day, Honestly no-one must order online at clicks, it's a total waste of time, just go into a store and go home,if the product is not available go to dischem
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Posted 1 year ago
Firstly it was my fault for not reading fine print. When I read click n collect. I thought literally pay online and get someone to collect. Like the checkers 60/60 concept. Man, was I disappointed. I live across a mall in Kzn which has a Clicks.(0.09km) I have covid so I could not get to the mall. Decided to order online, things like vitamin c/vicks/tissue/immune boosters for my family. After a call to a rather smirking clicks employee, who scoffed when I asked if it was like the checkers concept. I realised, it's comes from their "jhb dc". I couldn't even cancel my order!! My question is why? Why can it not be shopped and delivered locally? Why deliver all the way from another province when it can be obtained so easily locally? So now I will wait to get my items from another province while I'm ill. I could do a refund if I'm unhappy, but it would mean me going into the store. Clicks need to get in with the times. So backward. You guys could learn a thing or two from Checkers. Absolutely brilliant service
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Posted 1 year ago
I have had endless problems with clicks on line, and will not use this service again! Just too complicated to put it all in writing!
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Posted 1 year ago
I made a purchase online with clicks, the day they were supposed to deliver, they refused someone else collecting on my behalf as I was at work, which I understood if its according to their policies, then their courier company called to change the address to my work address, in order for them to deliver, which I did give them, I also told them to deliver before 15:00 as I knock off at 15:00, which they agreed, but during the day I was supposed to receive my delivery, I reached out to them but couldn't get through, until using the email, I sent my email at around 14:45 and they reassured my delivery is on the way, I had to wait at work until 16:30 only to find out that the address wasn't changed, still couldnt receive my order. Of all the online purchases I have ever done, Clicks is the worst by far.
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Posted 1 year ago
My first purchase online with clicks was very chaotic. i ordered nappies and formula on Wednesday and the courier guy showed up at my place on Friday without my phone number printed on the parcel. so, i spent the whole weekend without anything for my little one. i did a second purchase online on Monday 03 oct 2022 for the same thing, it took 5 days for processing, and today its Friday 07 oct, i have not received my order yet. It's going to be another weekend without anything for my daughter. i will never, ever shop with clicks online again.
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Posted 1 year ago
Clicks your online purchasing processing and delivery service is prehistoric. Please do something about it, because we have been loyal customers for decades. Why do you do us so bad?
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Posted 1 year ago
Clicks delivery is very bad. I have now waited since last week for my order. No use going instore either because I am told the products are not in the store. I tried collect the last time thinking it will be better but its just as bad as delivery. Clicks should really up their game in their delivery turnaround time. It is crazy to wait so long for the items to arrive. Even checking the tracking doesn't help because according to it, my parcel arrived 3 days ago but its just sitting somewhere I suppose at the courier place. For whatever reasons I don't know.
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Posted 1 year ago
Clicks is rated 2.0 based on 152 reviews