Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 267 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 11th June 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because everything went smooth I have not more than "excellent" to say. You had Eureka XL available when the others did not and I was given 10% off. Cannot ask for more, we wish you all the best and will stay loyal customers.”

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Posted 4 years ago

Glad we could help, Michael!

Posted 4 years ago

“Very pleased with my experiences with Cliff & Pebble. They do what they say they will do and I feel they really go beyond in order to satisfy and make the customer feel satisfied and having the right products. I'm delighted to do business with them and they are my first company that I go to for products they handle. Thanks to everyone at Cliff and Pebble!”

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Posted 4 years ago

Thank you for your kind words, Jay. We're glad we were able to help!

Posted 4 years ago

“Excellent customer service from Matt and Sara. Matt was very helpful and took the time to answer questions. Fast email response and excellent communication all around. Highly recommend this wonderful company.”

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Posted 4 years ago

Thank you, Nina. Super glad we could help! -Sara

Posted 4 years ago

“Easy to deal with. Knowledgeable about their products. Quick to ship!”

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Posted 4 years ago

Thank you, Robert!

Posted 4 years ago

“Buying from Cliff and Pebble was a very good experience. They really seem to care about their customers, answering email queries in seconds. Shipping was very fast and the espresso machine came extremely well packed. With the 5% off for a first order, their price was the best available.”

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Posted 4 years ago

Thank you for your review, Eran. Super glad we could help!

Posted 4 years ago

“Great quick service and exchanged quickly and for free an item I ordered by mistake.”

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Posted 4 years ago

Thank you, Stanley. Glad we could help!

Posted 4 years ago

“Cliff and Pebble was great. Matt who helped me pick out my Rocket was knowledgeable, friendly and patient with a sometimes grumpy old guy. My only recommendation is do not use FedEx. I am sure this is a business decision, but I was so angry at FedEx that I considered cancelling my order. I know you need to partner with someone for shipping, but the FedEx experience is most unpleasant. Regards, P. Smith”

Helpful Report

Posted 4 years ago

Thank you, Peter! We work directly with both FedEx and UPS among other commercial carriers to ensure orders arrive as quickly as possible in perfect condition. The experience you had is incredibly rare however I'm happy we were able to take care of it quickly! Tim - Cliff & Pebble Shipping Manager (Seattle, WA)

Posted 4 years ago

“This is a solid company. They respond to your emails very quickly with the answer. They have a return policy that many companies don’t because of the other companies hidden fees. Great place. It’s a buy.”

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Posted 4 years ago

Thank you, George!

Posted 4 years ago

“I am very happy with my Mozzafiato EVO R and Rocket grinder from Cliff and Pebble. Thank you Matt!”

Cliff & Pebble 5 star review on 21st February 2021

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Posted 4 years ago

Great setup. Looks great!

Posted 4 years ago

“Fantastic experience. The team went above and beyond for me. Very happy with everything!”

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Posted 4 years ago

Thank you, Ryan!

Posted 4 years ago

“fast delivery and will buy from this company again”

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Posted 4 years ago

Glad we could help!

Posted 4 years ago

“Good service and communication.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Great service - very responsive and helpful!”

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Posted 4 years ago

Thank you, Nicholas!

Posted 4 years ago

“Very easy to buy! Items shipped fast!”

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Posted 4 years ago

Glad we could help, Alexander!

Posted 4 years ago

“Customer service is superb! I posted a question and received an answer within an hour.”

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Posted 4 years ago

Happy we could help!

Posted 4 years ago

“We ordered a La Spaziale Mini Vivaldi II and a Baratza 270WI grinder after our Saeco super automatic machine broke. We were immediately impressed by the fast shipping. My husband was a barista in Italy for many years, so we were surprised by the initial learning curve. But after a call to Cliff & Pebble and a very patient gentleman, we are now producing outstanding espresso. Thanks for the excellent shopping experience and the amazing customer service after the purchase!!”

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Posted 4 years ago

Very happy we could help, Rachel!

Posted 4 years ago

“To start, the response time is phenomenal. For those of you that are exploring several option in this market, you probably know that several companies are almost impossible to get a hold of by phone. Cliff & Pebble were kind, patient, and fast! And I love the 30 days risk free trial!”

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Posted 4 years ago

Super glad we could help, Ilan!

Posted 4 years ago

“Very quick and succinct explanation to my question. I ordered immediately!”

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Posted 4 years ago

Thank you, Patrick!

Posted 4 years ago

“Was easy to purchase and shipment was on time as promised.”

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Posted 4 years ago

Glad we could help!

Posted 4 years ago

“Great product, just as promised. Machine came tested and ready to go.”

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Posted 4 years ago

Thank you for your review, Doug!

Posted 4 years ago

Cliff & Pebble is rated 4.9 based on 267 reviews