Cliff & Pebble Reviews

4.9 Rating 186 Reviews
99 %
of reviewers recommend Cliff & Pebble
4.9
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Cliff & Pebble Reviews
Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

Write Your review

Tell us how Cliff & Pebble made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 18th March 2024
Andrew R
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 5 star review on 29th December 2023
Omar T
Cliff & Pebble 4 star review on 23rd October 2023
Eric S
Cliff & Pebble 5 star review on 12th October 2023
Ben L
291
Anonymous
Anonymous  // 01/01/2019
Smooth and fast shopping experience
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 2 years ago
C&P had the best pricing for my espresso machine and it was professionally packed and shipped on time.
Helpful Report
Posted 2 years ago
Thank you, John!
Posted 2 years ago
I am happy with my Lelit Bianca espresso machine purchase from Cliff&Pebble. They shipped promptly and the well-thought packaging for the machine assured its safe arrival in perfect condition. The Bianca is a major purchase for me, but its multiple features are impressive. Accessories are high quality. Expect it to last many years! I'm pulling better shots after one week than ever with my previous (entry level) machine.
Helpful Report
Posted 2 years ago
Glad we could help! Thank you for taking the time to write such a nice review.
Posted 2 years ago
I really like Cliff & Pebble's buying and return policy and it was primarily that reason that I purchased my new Rocket Espresso machine from them. They answered all my questions through the online chat. That, and they were willing to match a price from another online dealer. I'm very happy with the new machine and see myself keeping it for a long time, but knowing I can return it for free if I want to gave me real peace of mind on such a major purchase. One suggestion though, after someone buys an expensive espresso machine and it's been delivered, it would be good PR to reach out to that person via email, check to make sure everything is ok, and that you are there to support them if they need it. I was a little disappointed that the only follow up was the request for this review. Something to think about?
Cliff & Pebble 5 star review on 29th January 2022
Helpful Report
Posted 2 years ago
Hi Alan, Thank you for taking the time to write such a wonderful review. We're happy we could help you out! It's always our intention to ensure we're doing everything we can to make our current and prospective customers feel like we're here should you ever need us. We know this is where other deals fail miserably so it's something we take pride in for sure. I've forwarded your suggestions to the proper party and appreciate your honesty. Enjoy your new Rocket! Christine Cliff & Pebble Order Management
Posted 2 years ago
I was skeptical to use Cliff & Pebble because I had never heard of them unlike more recognizable coffee vendors. My experience to date has been stellar. I felt very reassured by the return policy and given that I did previously use one of the other more “video oriented” vendor, and felt their customer service and policies to be not at all customer friendly, I would turn to Cliff & Pebble’s for all future purchases. PS I absolutely love my Eureka grinder!
Helpful Report
Posted 2 years ago
Thank you! We're glad we could help!
Posted 2 years ago
Fast respond to my questions. Fast shhipment with good packing.
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 2 years ago
Great customer service! I accidentally shipped my grinder to the wrong address and someone helped me via email quickly and politely. Great prices, too!
Helpful Report
Posted 2 years ago
Glad we could help!
Posted 2 years ago
Product was as described
Helpful Report
Posted 2 years ago
Thank you for leaving a review, William!
Posted 2 years ago
Order arrived a day after I clicked the button... much faster than I expected. Gives plenty of time to test - but I won't be returning anything. This is a substantial upgrade from what I had. Excellent price too. Very pleased. Henry
Helpful Report
Posted 2 years ago
Thank you for your review, Henry! We're glad we could help up your at-home coffee game!
Posted 2 years ago
I love my coffee now - it’s great everytime
Helpful Report
Posted 2 years ago
We're glad we could help up your coffee game, Thomas!
Posted 2 years ago
Prior to purchasing, chatted with C&P and they were very responsive and provided thorough help and answered all my questions rapidly. After buying a lelit bianca from C&P, the item unfortunately arrived damaged due to UPS. Sent an email to C&P over the weekend and on the first working day, they responded and provided replacement parts also rapidly. I can’t say anything bad about this whole experience and highly recommend C&P for those considering purchasing any items from them. I’m definitely a repeat customer for any of my future espresso needs.
Helpful Report
Posted 2 years ago
Thank you, Jeffrey!
Posted 2 years ago
They earned my business with outstanding communication and responsiveness while remaining competitive. Highly recommend Cliff and Pebble without hesitation. Thank you! -j
Helpful Report
Posted 2 years ago
Thank you so much! Glad we could earn your business.
Posted 2 years ago
Fast easy transaction. Delivery in a timely manner. Loving my grinder.
Helpful Report
Posted 2 years ago
Thank you, Melissa!
Posted 2 years ago
A perfect example of an online retailer that does everything correctly without trying too hard. Easy to come back for more, easy to recommend to everyone!
Cliff & Pebble 5 star review on 27th November 2021
Helpful Report
Posted 2 years ago
Thank you for the kind words, Jeremy!
Posted 2 years ago
Easy ordering, fast communications and fast shipping.
Helpful Report
Posted 2 years ago
Glad we could help, Craig!
Posted 2 years ago
Very helpful and quick delivery of a difficult to delivery item. Thanks!
Helpful Report
Posted 2 years ago
Glad we could help, Jeffrey!
Posted 2 years ago
Having had a bad experience with a Rocket machine arriving with a bent frame from another retailer, I started looking for a better product. Cliff & Pebble helped guide me to the Quick Mill QM67 which sits in a unique space; a dual boiler solution with all important features to me (like a shot timer) but with a vibration pump to keep the cost down, built into a single piece chassis (the rocket is a welded frame in two box sections). Not only is the QM67 a superior manufactured product to the Rocket, it is a joy to look at and use. Cliff & Pebble offered me an unbeatable deal on my machine, don’t charge sales taxes out of their incorporated State, checked the machine was without fault before shipping, and packed appropriately. 10/10 for Cliff & Pebble for selling me something I hope to love for years to come.
Helpful Report
Posted 2 years ago
Thank you, Anthony. Glad we could help!
Posted 2 years ago
I looked high and low for the Baratza Virtuoso Plus. Places were either out of stock, had long wait times for delivery or charged delivery fees. Not only was the delivery free but they didn’t charge tax! Plus I ordered late on a Friday and had it the following Thursday!
Helpful Report
Posted 2 years ago
Thank you for your review!
Posted 2 years ago
I spoke to a real person who suggested a wonderful machine. Something I would have passed up if it were not for him. I am delighted with my purchase and glad that I chose Cliff&Pebble.
Helpful Report
Posted 2 years ago
Glad we could help, Hristos!
Posted 2 years ago
Absolute fantastic service from Cliff & Pebble! I ordered a Lelit Bianca V2 from them after reading a pleasurable review on reddit.com/r/espresso. I was in the market for a Bianca, and didn't know who to order from for the best customer support. In the end, I went with Cliff! The machine came faster than expected in the mail to the west coast. Unfortunately, upon delivery the water tank was dented from shipping. I contacted support and immediately Matthew had another tank on the way! When I then replaced the tank, I realized that the back panel was also damaged. Again, Matthew was very quick to respond and sent me a new back panel. Now, I have a beautiful, non-dented machine, and could not be happier! Thanks for the amazing customer support, Cliff & Pebble, and especially thanks for Matthew! I love the Bianca, and am glad I found your shop!
Helpful Report
Posted 2 years ago
Thank you, Topher! Matthew is one of our owners/founder and always inserts himself when things go wrong - in your case - shipping damage! Please be sure to let us know of there's anything else we can do. Christy F. Cliff & Pebble Espresso Expert.
Posted 2 years ago
Cliff & Pebble is rated 4.9 based on 186 reviews