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Club L London Reviews

4.0 Rating 1,415 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

4.0

Based on 1,415 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 19th April 2024

Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 30th March 2024

Samantha Skinner

Club L London 5 star review on 24th March 2024

Rebecca English

Club L London 5 star review on 24th March 2024

Rebecca English

Club L London 5 star review on 20th March 2024

Club L London 5 star review on 20th March 2024

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery arrived quickly which is nice. However one item came with a hole in it which is sad considering I liked the item, this is my first bad experience with Club L London. Despite this, everything else was amazing and good wily a little so I will continue shopping with them.”

Posted 2 years ago

“Material is comfy and stretchy”

Posted 2 years ago

“Great customer service and fast delivery. Product quality did not reflect the price.”

Posted 2 years ago

“Dresses look better in photos, quality could be better considering the price. Delivery and returns efficient and quick”

Posted 2 years ago

“Lovely dress however not as long as shown in the photo. Description stated model was 5”9 and dress draped along the floor around her. I am 5”10 but the dress doesn’t reach my ankles.”

Posted 2 years ago

“I absolutely love my outfit however it has come and is stained already. I can't help but feel it was a returned item from another customer and has just been packaged back up and sent out to me. The dress is gorgeous quality and fit especially around my bump. It's the only thing I've felt comfortable in and is my Baby Shower outfit, however it's already stained before I have been able to wear it. I don't have time to return it and re-order before my Baby Shower. Other than that, I would 100% recommend to anyone especially expecting Mamas. The fit is so perfect and comfortable around a bump.”

Posted 2 years ago

“I like how your products cater for curvy ladies. However 1 of your outfits is damaged, another one late delivery and now over a week since return and no refund”

Posted 2 years ago

“Was so excited to receive my order for my first girls night out in over two years! Love the dress, the colour and the material and the fit. Just gutted it’s come with the stitching coming undone and loose on the outside. Don’t have enough time either to send back and get a new one sent out 😩”

Club L London 3 star review on 17th September 2021

Posted 2 years ago

“Beautiful dresses great price but may be slight colour variations in comparison to pictures.”

Posted 2 years ago

“Easy delivery service, which I really liked and the quality of the trousers that I ordered is great. Nevertheless, the site has plus size products which is great, but it doesn't have a size smaller than UK6 for those who are thin. Don't know if I'll be ordering again due to size issues.”

Posted 2 years ago

“The dresses look nice on the pictures on their website but they are different in person, there’s just way too much material on most of their ruffle dresses. Every single time I have ordered from here, I have sent 90% back because it’s simply not the same as what’s been advertised and I’m a size 6/8 petite girl”

Posted 2 years ago

“I was so excited to receive my order but was left quite disappointed. I love the designs but found that the material and the quality of the finish on these garments weren't as pictured. The seams were off, ruffles were all weird lengths ... I've kept 1 of the 6 items I ordered. Disappointed as was so keen to wear these items for my hen do !”

Posted 2 years ago

“Arrived a day late even though I had next day delivery and one dress had a broken strap.”

Posted 2 years ago

“The quality of the dresses was great! The colour did look different when they arrived to what they did online but never the less they were still beautiful!”

Posted 2 years ago

“My beautiful dresses arrived in speedy time. I ordered my size (12) , but unfortunately they were both way too small, very small in fact. My friend who is a size 10 couldn’t even get them on. I will have to send them back.”

Posted 2 years ago

“Not white like stated,rubbish packaging for the price of the item. The item was so creased it made it look cheap. Looked like someone sent it back and they sent it me. Such a shame 😞”

Posted 2 years ago

“Wasn't able to get next day delivery after paying £5 for it, quality is nice though and feels unique”

Posted 2 years ago

“So far not great I didn’t get my next day delivery as promised now Cinderella has to wear a pumpkin to the Ball”

Posted 2 years ago

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Club L London is rated 4.0 based on 1,415 reviews