“I have ordered from Club L London many times, mainly for my daughter, and always been happy with the products. Quality, packaging and delivery have always been on-point – the only reason we can't give five stars is because we have never returned anything or had any complaints so have no experience of customer service or the refund process”
“I received a dress - the seams were not correct
Rather than sending it back - I was offered a 20% refund to get it fixed myself
Great idea - albeit not ideal
Thanks - fab dress
Quick delivery too”
“Easy to use website and fast international shipping. Nice quality clothes for the price. I would like to suggest visible reviews on styles as I ordered a 14, but in the style could have done with a 12. Luckily sold to a friend and repurchased correct size. So customer reviews on the item page would be helpful. Also 14 return policy when ordering internationally makes it virtually impossible to return.”
“fits perfectly and is such a beautiful dress!!
only downfall is it’s slightly different from the picture (the picture shows the dress with a zip and doesn’t have a zip) but other than that fits amazing and i can’t wait to wear it
fast shipping!!!!”
“The dress I ordered was really nice and good value for money
However your email marketing is very excessive and I dont remember being asked for permission during checkout - you need to make that super clear during checkout (also for GDPR compliance) as I think it’s offputting to brand new customers”