“Ordered online for a delivery to the hotel I was forced to Quarantine in. Was delivered to a private address with a photo. Not Door dash or Coles problem. Call centre overseas. Broken English. Very hard to understand. Coles Plus Priority online help just as bad. Write off as a donation to a delivery driver that was hungry. Photos below of the delivery supplied by Coles.”
“This was the first online shopping order that we did at Coles. It was all going well, after the delivery man saw us, he hoped on his truck and drove off. We bought in all the bags and left them on the table. That's when we noticed that they messed up our order, two bags were filled with items that we never ordered. What was even worse was that in one of those bags there was a bottle of milk and it was leaking. Not just all over my tiles, but also outside, we then discovered it was leaking because the deliveryman carelessly tossed our bags on the front porch. The milk was spilt all over our groceries as well, they were sticky and tacky even after we had cleaned them. Did the deliveryman somehow HAVE A MILK SHOWER AND ACCIDENTLY SPILL IT ALL OVER OUR GROCERIES?? The house smelt like milk, the tiles were sticky and i sat there wondering that it would have been MUCH BETTER if i had just did the shopping myself. I dont know if i should be upset that there was milk all over my groceries or that another family who had ordered had just lost some of their milk. I wish i could rate this 0 stars. I finally get why Coles does not have a reviews option.”
“I purchased a Samsung phone worth $200 for my mother. It stopped worked before the months warranty although it wasn't brought to my attention and finding time to travel to retrieve it and return it. But much to my surprise I was told it was no longer Coles problem, I had to take it to Samsung and even though lock downs are preventing me from travelling I'm sure Samsung wouldn't be open to be able to help at this time anyway. So a major company who should be helping people in this time have not been helpful nor empathetic towards something that was purchased from them. I bought the phone from Coles, not Samsung. They did. So if Samsung have a year warranty on all phones, then I'm sure Coles can justify the warranty within a even a 10 month period. Don't buy a phone from here just in case it is faulty and your stuck with it!!! Doesn't matter if u have the receipt, the box anything.”
“contacted head office with complaint told would be in contact with me 2 days , gave my email address and phone number 3 days still no response, told was a faulty product and could be a health concern but seems coles do not care”
