Name: Copart
Rating: 2.28

“brought and paid for delivery .4 weeks… brought and paid for delivery .4 weeks pasted no car phoned them up had not a clue about delivery . 6 weeks went on wanted to charge me for storage .no one answers the phone”

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Posted 5 years ago

“Bid as though the engine is blown. I recently won a vehicle on Copart. The vehicle status was minor dents and scratches and runs and drives. I bid accordingly. When I picked up the vehicle it wouldn't start because the battery was dead as they usually are. I replaced the battery and the car still would not start. I found out that the starter was bad so I ordered a new starter. When I replaced the starter the engine cranked but made a clunking noise. I decided to pull the spark plugs and scope the cylinder. Two of the spark plugs were completely smashed and the pistons where broken into pieces. There is no way that this vehicle started momentarily and ran at Coparts location unless they are the ones that destroyed it. I sent pictures of what I found to Copart corporate. I was told to get in touch with the local office. I emailed the General Manager and Regional manager from my local store. They did not respond. I called and was able to get in touch with the site manager. After the site manager spoke with the General Manager he said there is nothing that they could do. I'm not sure if it's outright fraud or employee error but I know it has cost me thousands. Copart shouldn't be able to say a car runs if the engine is completely blown. Copart plays both sides by saying it runs but then not taking any accountability. They profit from posting the incorrect vehicle condition. If they are unwilling to back "runs and drives" up, then they need to remove that from the vehicle status.”

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Posted 5 years ago

“Bid as though the engine is blown. I recently won a vehicle on Copart. The vehicle status was minor dents and scratches and runs and drives. I bid accordingly. When I picked up the vehicle it wouldn't start because the battery was dead as they usually are. I replaced the battery and the car still would not start. I found out that the starter was bad so I ordered a new starter. When I replaced the starter the engine cranked but made a clunking noise. I decided to pull the spark plugs and scope the cylinder. Two of the spark plugs were completely smashed and the pistons where broken into pieces. There is no way that this vehicle started momentarily and ran at Coparts location unless they are the ones that destroyed it. I sent pictures of what I found to Copart corporate. I was told to get in touch with the local office. I emailed the General Manager and Regional manager from my local store. They did not respond. I called and was able to get in touch with the site manager. After the site manager spoke with the General Manager he said there is nothing that they could do. I'm not sure if it's outright fraud or employee error but I know it has cost me thousands. Copart shouldn't be able to say a car runs if the engine is completely blown. Copart plays both sides by saying it runs but then not taking any accountability. They profit from posting the incorrect vehicle condition. If they are unwilling to back "runs and drives" up, then they need to remove that from the vehicle status.”

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Posted 5 years ago

“OMGGG COPART HAS GONE NEXT LEVEL GREEDY...TOO MUCH GREEDINESS WILL KILL YOUR COMPANY!!! Reported!! Premium numbers for calling, uneducated and rude staff who hang up after 50mins of average waiting times, just found that membership prices has increased by another £10 and that "memberships are renewed on calendar year basis" instead of normal (so I will have to pay for full year of membership although I am joining in JUNE) So you cannot currently see the vehicle due to covid and are bidding blindly on things where description is incorrect in most cases! not to mention the loading fee, online bidding fee, highways jacket fee, late fee, storage fee, and many other ripping-off fees all for the sake of a mangled car which I bought listed as "starts and drives" but when it was delivered IT DID NOT EVEN HAVE AN ENGINE!!!!!!!!!! COMPREHEND THIS!!!! and on top of that when I rang to complain the lady on the phone said "there is nothing she can do and I'll have to deal with it myself"...I am writing a letter to trading standards and Prime Minister and few other people to close down this company and make auctions highly regulated for customer safety...you should write the same letter.”

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Posted 5 years ago

“They suspended my account because possible fraud they used same card for my member fees though and now are going to steal my deposit because they won't use my card for the purchase how can one be fraud and same card not be fraud for them to steal from me?”

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Posted 5 years ago

“Let's see where to start. I boughtvso many cars and its like pulling the lever on a slot machine. Every now and then you win and get a good one so you keep trying and in the end you always lose. I've had at least 5 run and drive cars that were sold to me at high dollar only to find them completely mildew and flooded and don't run. Many had parts stolen after the pictures. Dozens were smashed by the forklifts with bumpers falling off, huge new dents, underside destroyed, many that said run and drive never start with locked up motors. I even sold one at copart that I just layer a motor in the engine compartment that didn't even go to that vehicle just to make it look like it had a motor and they listed it as a run and drive??? Really?? It was a blown Olds Cutlass Ciera laying in a Ford F150 haha. Oh well I got $1150 for that $200 truck. Cars that they say don't run might start up. They don't care. They just click stuff. If something goes wrong dont expect any help. Its illegal to sell a flood car as a clean title car but it took around 100 calls each to get them to give me my money back and even then they say it is a one time courtesy. REALLY???? As a one time courtesy we will obey the law. Hahahaha. Its worse to deal with these losers than dealing with the DMV, the IRS, the police, and Dish Network all in the same day. Oh and they need your email to post a review to verify its real. Here's another way to verify if its real. If its a 1 star review its REAL. Anything else is FAKE.”

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Posted 5 years ago

“I bought this car 2018 Nissan Sentra May 18, 2020 I hired a Copart delivery services they charged me $358 for that delivery and then they told me that I have to wait another four weeks because they were no drivers available I drove myself to Tennessee Knoxville yard and they want they refuse to refund my money for that delivery please I need advice we need to get help Copart is very abusive”

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Posted 5 years ago

“received a car today 4 weeks after I paid for Copart delivery - they won't let anybody pickup a car. The car won't start as the engine is shot. No mention in the ad - all it said was Cat N varous scratches. Send emails but no response”

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Posted 5 years ago

“These people should be in jail. Amazing that a public company like this is still listed. I purchased a "Run and Drive" vehicle from them and found dozens of hidden thing that would have caused a severe accident, likely killing people. They had tack welded (very poorly) a snapped tie rod end to make it look like the vehicle was operable. Also they had zip tied a broken major steering column support component and covered it back up. Long story short, don't learn the hard way like I did. Stay away 100%”

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Posted 5 years ago

“Don't buy from copart they don't respect their customers as they post fake photos of the car so you'll be bedding on a car but you'll receive a different from the photos that they post at auction time”

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Posted 5 years ago

“Baught a car advertised as cat s and was cat b”

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Posted 5 years ago

“Waiting car 4weeks,”

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Posted 5 years ago

“" Warning " do not buy from this Copart Please guys be aware this company, Copart Uk are ripoff fraudsters and gangsters,They are taking advantage of Covid lock down by ripping members off on delivery only purchases, no prior viewing , deceive members with bad angled photos of cars to disguise extent of damage , premium phone lines when you make a call, allow you to bid on cars knowing they are preventing collection of cars for export when there is no delivery outside Uk then charge you storage charges because you cannot collect even after sending a car transport company from abroad. Looking for full refund now. I will now exercise my rights under EU internet consumer law and seek a full refund under the 14day internet purchase rules DO NO BUY from Copart learn from my mistake”

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Posted 5 years ago

“I have been buying from Copart since 2016 and have purchased several hundred thousand dollars worth of cars over the years. Recently they decided to drop my dealer status without letting me know. I took the renewed license to them in November when I got it. They scanned it and said I was good to go. March 20th 2020 they started over charging me and had overcharged me by $1,245.00 when i discovered what they had been doing. I went to the local office and asked for a refund. They sent an email and were able to reinstate my dealer status but refuse to refund the overcharge. Copart is price gouging small business during a pandemic. This is unacceptable but it appears there is nothing I can do about it.”

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Posted 5 years ago

“Thank you all for helping me not get burnt!!! It's so appreciated!!!!”

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Posted 5 years ago

“The worst experiences I had with Copart, I don't recommend anyone buying from them, they are liars, cheaters and rude. My last experience was when I bought a van that had a transmission problem and that was never mentioned by them. Never again with Copart”

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Posted 5 years ago

“I would rate 0 I could. The lady in the office was extremely rude. The sign said two customers allowed in the office at a time. We don’t know who is inside so we waited outside and we walked in to the office with my husband when another customer walked out. She immediately yelled at me only one allowed in the building instead of talking. On top of it, she looked at me with an extremely hostile way. I wouldn’t have go in the building if I knew there are two people. I’m Asian and usually I’m not concerned with my race but it did make me wonder because I’m an Asian as corona virus originated in China. It’s the location in Colorado 1281 county road 27. I would never want to come to this location again. I was just helping my husband with the process.”

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Posted 5 years ago

“Ive been buying cars from Copart for over 20 years and have been burned numerous times. This is the first time I have left a review. Bought a pickup 2 days ago with a clean title and I drove 3 hours on way to pick it up. When I got there I paid them and stood there waiting for a 1/2 hour for them to tell me it was junked and had no title.I told them I didnt want it and that without a title it wasnt any good to me.I wanted my check back and they said they couldnt give it to me and said the manager would call me when he came in to work. He finally called me at the end of the day and said he shredded my check and took the truck off of my account. I wanted to be reimbursed for my trip and he said no. I couldnt even get them to pay for my gas let alone for driving 6 hours. This is Copart. Every thing is one sided with them and its ALWAYS their side. I have bought over 200 cars from them in the past 20 years you would think they would treat you a little better. This is one of many stories I could tell you and I have friends that could tell you stories to. Im not saying all their deals are bad but buyer beware, if anything goes wrong you can be sure that the will do nothing to make it right”

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Posted 5 years ago

“BE AWARE!!! BE AWARE!!! Recently won the auction for Lot # 60222969, have all the details downloaded including pictures of vehicle. The auction ended yesterday (06/04/20), and that was the auction without "sellers reserve" or "minimum bid". Bought this vehicle for £2,550. Few minutes later, Copart sent me another information that i can buy this vehicle for £3700? Copart did try to make me pay more,Copart did not accept the result of the auction, they cancelled my won vehicle and relisted today (07/04/20) for another 8 days. THIS IS COMPLETELY DISHONEST, AVOID!!!”

Helpful Report

Posted 5 years ago

“BE AWARE!!! BE AWARE!!! Recently won the auction for Lot # 60222969, have all the details downloaded including pictures of vehicle. The auction ended yesterday (06/04/20), and that was the auction without "sellers reserve" or "minimum bid". Bought this vehicle for £2,550. Few minutes later, Copart sent me another information that i can buy this vehicle for £3700? Copart did try to make me pay more,Copart did not accept the result of the auction, they cancelled my won vehicle and relisted today (07/04/20) for another 8 days. THIS IS COMPLETELY DISHONEST, AVOID!!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Copart Reviews