Name: Copart
Rating: 2.27

“bought a vehicle off copart lot I bid $150 and I got the vehicle they charged me $238 in fees they said if I did not pay for the vehicle they would charge me $400 and take it to the collection bureau if I did not pay for it this site is ridiculous I would never buy anything from them ever again”

Helpful Report

Posted 6 years ago

“I bought a vehicle off copart lot I bid $150 and I got the vehicle they charged me $190 in fees they said if I did not pay for the vehicle they would charge me $400 and take it to the collection bureau if I did not pay for it this site is ridiculous I would never buy anything from them ever again”

Helpful Report

Posted 6 years ago

“I was going to buy a vehicle from them I ask them general manager how to figure out the total price before I purchase a buy it now vehicle he was helpful when I figured out total price I rather buy from a different site or off the side of the road it would been the same price with out taxes an there fees at least I would know what the problems would be an half there total wrecked they want minimum be I seen some of them they are scrap vehicles trust me when I say I don't buy from COPART NOT WORTH THE HASSLE YOU BETTER OF BUY FROM A FRIEND SIDE IF ROAD AN OTHER SITE”

Helpful Report

Posted 6 years ago

“I'm just tired of company like yours lie to consumes I was so happy to find something cheap cause I need a vehicle but when the final price for the vehicle is reviewed I rather spend money money on Craigslist or buy From a junkyard cause when a price is set that what you pay not a gate fee not a buyer fee not an online fee no taxes on it if I buy a vehicle for 225 that's the price I pay no with all the fee you add to it total cost 800 dollar really in would like to see a company that trying to help people not rip them off”

Helpful Report

Posted 6 years ago

“Copart was Delight to work with. Everyone was helpful & polite. Even the machine operator took time to actually tell me to follow him to the vehicle I had to inspect, which was all the way in the back of the lot. Ty.”

Helpful Report

Posted 6 years ago

“I bought a toyota 'Run and Drive' for $10,900 with tax from GA lot. The pictures of the Car on Copart showed a clean body except for the front bumper. I never knew it was a misleading and dubious advertisement. This Car was delivered with the wind shield broken, front and back bumper damaged and other the two fender damaged.”

Helpful Report

Posted 6 years ago

“This worst company to deal with. They are very dishonest. And will do any mean to cheat you. DONT DO BUSINESS WITH THESE SCAMMERS”

Helpful Report

Posted 6 years ago

“This company policy explains their culture. You go to pick up a 2 vehicles. Each has $5.00 balance for storage. Need to pay cash on specific accounts. Have a $10 bill. No. You can only use the $10 dollar bill on one transaction!!! Can’t split??? Can’t give change??? LETS SHOW HOW LAZY WE ARE AS A COMPANY!!! And we don’t care? I guess..... That’s the newest of there many selfish and lazy policies!!!”

Helpful Report

Posted 6 years ago

“You wait 20-30 minutes to talk with someone then you get hung up on right after they answer. Ridiculous !”

Helpful Report

Posted 6 years ago

“customer service is absolute joke a simple problem of incorrect invoice should have been easy fix three weeks 8 phone calls and 20 emails still not fixed. site houston useless,accounts useless currently at member services can't speak to anybody and nobody wants to do anything how are they still in business ?”

Helpful Report

Posted 6 years ago

“Let me start off by saying I feel like many of you. The customer service if you want to call it that is horrible. Good luck trying to speak to anyone on the phone. The agents are clearly getting paid for free, Copart can't have a QA department. All the agents do is hang up the phone. It's so bad the worst I have ever experience. I thought it was just a one time thing however I called back two weeks later and it was the same hang up gang! My account got deleted due to not logging in (according to Copart). I had to resubmit my dealer license and paperwork which has been pending forever. I think I'm going to skip logging in all together and let this account close indefinitely. I can't deal with NO company this UNPROFESSIONAL!”

Helpful Report

Posted 6 years ago

“Let’s get together and sue this company, what they are doing is called misrepresentation. The Raleigh lot is a joke. They are ripping consumers off any and every way they can. Please contact me with any bad dealing you’ve had with this company. jeffpierce06@yahoo.com”

Helpful Report

Posted 6 years ago

“Bought a run and drive no damage Jeep from a flood Transferred money /Got transport to pick up I was delivered a Jeep with the hood smashed and a motor with the throttle body completely full of ice The crooks cleaned the interior to make the pics look good Drained and refilled the oil, without starting the motor It is frozen solid because of all the water in the cylinders! I finally got a hold of the ops manager in Newburg I was told tough I should have paid for an inspection I called customer service I tied to contact someone at corporate numerous emails I though maybe it was just this lot ,but I was directed back to newberg ,and no one even tried to call me back or help me from all the email I sent to both This is false advertising Please file suit against Copart I have seen review after review how they get extra dollars by misleading about condition of vehicles They want you to do nothing Write your attorney general They should be stopped in this practice DON'T BELIEVE ANYTHING THEY STATE And really just buy from someone else”

Helpful Report

Posted 7 years ago

“Absolutely awful company. Went so far as to also file a complaint with the BBB. To sum up a long story, they where supposed to call when delivering my car & didn't. Instead they lifted the bed of the roll back and literally put it in neutral and dumped it in my front yard, blocking part of the driveway. Lights on, windshield wipers on (it was raining), door open & got in their truck and left it just like that. Now say they "cant" do anything else about it. So paid to do a job, dont do it & wont fix it. Theft, incompetence, ignorance, the list can easily go on.”

Helpful Report

Posted 7 years ago

“Thieves: Bid on and won a $17k Vehicle wire transfer wouldn't go thru so I drove the 125 miles to make payment in person and to see my prize. BUT NO they will no let you see the vehicle until you pay in full, and have a transport ready and waiting. Then and ONLY then can you view your Vehicle. Things were not going as it should, and I smelled something fishy so I declined the sale. Now they want $2,000. in fees or I get booted as a member. So go screw yourself CoFart.”

Helpful Report

Posted 7 years ago

“If you sign up for premier to have better buying power you only have it for the calendar year. But if its December 21st you have 10 days for 200 bucks. Lets say you get it Jan 1st to make the most of that 200. You then buy some stuff and ask for your deposit back because you would like the deposit to buy parts and once you free up some funds later you will put it back. You now no longer have premier because you asked for the refund. And even though the website states that you only pay 200 one time and subsequent years are 150 that's not the way they spin it. Once you pull your deposit your premier goes away and if you want it back you have to pay 200 again. Not 150. Considering the fees they charge both buyer and seller this is crazy. The premier member fees are chump change compared to the money they get when you buy something. They got my money once. I thought I could keep doing business with them but they would rather be shady. There are other auction houses.”

Helpful Report

Posted 7 years ago

“If you sign up for premier to have better buying power you only have it for the calendar year. But if its December 21st you have 10 days for 200 bucks. Lets say you get it Jan 1st to make the most of that 200. You then buy some stuff and ask for your deposit back because you would like the deposit to buy parts and once you free up some funds later you will put it back. You now no longer have premier because you asked for the refund. And even though the website states that you only pay 200 one time and subsequent years are 150 that's not the way they spin it. Once you pull your deposit your premier goes away and if you want it back you have to pay 200 again. Not 150. Considering the fees they charge both buyer and seller this is crazy. The premier member fees are chump change compared to the money they get when you buy something. They got my money once. I thought I could keep doing business with them but they would rather be shady. There are other auction houses.”

Helpful Report

Posted 7 years ago

“Sold my car to Copart for £500 , they came and collected on time as arranged, I was told that money will be in my account with in 2hrs time , I check my bank but nothing was there then I went online to check the reviews which I found lots of people se unhappy with this company, called them again and i was told that money would be in my bank account with in 15 min , to be honest I doubted but actually money was transferred to my bank account with in 10min Thank you!”

Helpful Report

Posted 7 years ago

“I contacted Copart to sell them my vehicle. They gave me an amount that I was okay with and we set up a pickup time for early morning the next day. They wanted me to sign my title, place it in the glove box with both sets of keys and leave the car unlocked. There was no way I was going to do that. So, even though I work nights I got up early and waiting for them to show up. I called them at about 11:30 am and received a lame excuse about car troubles and that they should be here very soon. I waited 3 more hours and called again. The guy gave some other excuse and promised me they'd be here this morning for sure. I told him I was upset that they didn't even show common courtesy to contact me and let me know of their delay and when they could be here. He promised again that they'd be here for sure. Guess what? They were a no show again and didn't even call me. I will not do business with Copart as a seller or a buyer. Run away as fast as you can. Common courtesy and any level of customer service is non existent.”

Helpful Report

Posted 7 years ago

“Los obras de la subasta son demasiados caros compre un coche por $1300 y me cobraron $600 :(”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Copart Reviews

Phone:

Email: