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Cosmetics Now Reviews

4.1 Rating 1,654 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the order pages it says "3-4 days" for shipping but make sure you read the small print. I've been waiting a week and it hasn't even been dispatched from the warehouse. When I contacted them they said "The below disclaimer is available on the product page [https://www.cosmeticsnow.com/iteminfo/jean-paul-gaultier-le-male-le-parfum-eau-de-parfum-spray-75ml]: "This item requires additional handling time prior to dispatch. Orders for this item require 7-15 days to be imported to Australia from the United States. After arrival in Australia the item will be packed and dispatched from our Melbourne warehouse via the carriers below. Please take this into consideration if you are planning to use this item as a gift." So they do not dispatch in 3-4 days! Do not trust the product pages. When I asked about a full refund given the product still hasn't left the warehouse they ignored me and refused to discuss it. I actually am worried this is a scam now and I will likely not get my product on 1 December either (some 15 days after ordering). I would not recommend at this stage.”

Posted 5 months ago

“Made a purchase and it was cancelled 2 days later with no reason given. Cosmetics now, didn't even bother advising me. VERY POOR CUSTOMER SERVICE. Since leaving a bad review for this company, I have had nothing but harassment by phone and email. KEEP AWAY from this business”

Posted 5 months ago

“Late refund”

Posted 6 months ago

“They didn’t shipping the items, no tracking number received, no answer from the support, totally disappointed, luckily I paid with PayPal otherwise would be a nightmare deal with this company. “Libertine parfumerie” is completely another level of quality and customer service buy from them !”

Posted 6 months ago

“I bought 8 or so Paddywax jar candles. When they arrived, they were packaged together with now protection between the candles. One was smashed which caused chirping and cracking on the rest of the candles. I sent an email and called and have yet to hear back. I would not buy anything from this company again!!!”

Posted 6 months ago

“Never received my order. It's a scam!”

Posted 7 months ago

“Ordered August 20th - product in stock! Two emails, attempted phone calls, 19 business days and still waiting for the item to come from Melbourne to Adelaide. Steer clear of this company - now putting in a claim through Paypal for a refund!”

Posted 7 months ago

“DO NOT BUY FROM THIS SITE. ORDER NEVER SHIPPED. NO CUSTOMER SERVICE.. POSSIBLY A SCAM..”

Posted 10 months ago

“Received wrong item ordered. Each attempt to make contact with seller has resulted in a 24 hours turn around for a response, only to have to repeat my original response. DO NOT BUY FROM THIS SELLER!!!!!!!!!”

Posted 11 months ago

“Very bad communication. I place my Nixon Shampoo & conditioner order by Paypal and no email advise when the good will be despatch, i still have not received any email after 10 days as to when the goods will be despatched. i call the 1300 number left a message (It was a robot recording message) i receiced 1 email said my products required some handling time? after 10 days they still need handling time? are they trying to re-produce the non genuine Nixon shampoo and put into the empty Nixon bottle? Looks like this company is a scammer selling non genuine products.”

Posted 11 months ago

“Didn't receive my order spend $200 сant reach customer cervical email reply is the same don't order anything from this site loosing money 100% garsnteed!!!”

Posted 1 year ago

“Avoid this company terrible customer service and very slow delivery.”

Posted 1 year ago

“I got scammed :( I received a perfume that seems stuffed, it came all spilled in the box and it did not smell like the perfume that I supposedly bought. Im pretty sad..”

Posted 1 year ago

“I placed an order, didn’t get an acknowledgement and they don’t answer the phone. I ordered perfume to the value of $137. I guess I have been sucked in. Don’t order from them”

Posted 1 year ago

“Still haven’t received my order which was placed on 19 March 2023 and paid express post for. Have sent 2 emails and tried to call and still nothing.”

Posted 1 year ago

“Do not buy from this website! SCAMMERS When I went to pay and confirm my order the transaction went through however i couldn’t confirm my order and didn’t get an order confirmation. I emailed them explaining the issue. They told me I need to contact my bank and that they hadn’t received the money. I called ING and they could see the money had gone through. They still have not given me my money back nor sent the product out to me. I’m just glad I didn’t place a huge order through this website or I would’ve lost a lot more money.”

Posted 1 year ago

“I got SCAMMED! Do not order from this site. Ordered 75ml Bottega Veneta Eau De Parfum spray. $141.95 paid $132.01 with discount code. My account was devoted the $132.01 on 2/27/23. Today I received a small USPS envelope with two pieces of cardboard from an Amazon box in it. I wish I could post a picture. Tried calling the customer service line. 888-668-2920 “unfortunately we cannot connect your call at this time”.”

Posted 1 year ago

“I ordered a perfume on 26th January, as I write this, I haven’t received it. Been going back and fourth with Jeena from their customer service, but no success. Got the generic ‘we will raise an urgent investigation with the shipping agent. DO NOT ORDER anything from this site. I regret not reading the reviews 😭😭. To think this was meant to be a gift. Also, their phone line doesn’t work!!! 🚩”

Posted 1 year ago

“I have ordered from them a few times, and sometimes delivery is fast, sometimes it takes a little nudge on my end. Currently waiting for a package to arrive and this is the longest I've have to wait. This is also the first time I've had to deal with customer service and its absolutely appalling! The number provided doesn't even work. And the chat line is horrendous! Logging in, my account says my order has been dispatched, but upon calling DHL they say the package hasn't been handed over yet. Extremely frustrating to say the less...”

Posted 1 year ago

“DO NOT ORDER FROM THIS SITE. It’s almost been a month and I still have not received my item. Customer service is appalling and you cannot contact them by the number on their site either. Absolutely horrendous service. Wish I read the review before purchasing.”

Posted 1 year ago

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Cosmetics Now is rated 4.1 based on 1,654 reviews