Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXPENSIVE than the other suppliers and what really sucks is thier DELIVERY CRITERIA perhaps to make fool of customers. I haven't got my parcel even though I've paid too much for the standard delivery not delived yet and it's the worst online store I've ever come across. Don't think I'm gonna place any order again or recommend to any.”

Helpful Report

Posted 4 years ago

“I placed an order back on the 24.4.2022 and still waiting for the delivery. Every time I contact the company i get the same message " we have talked to the delivery people and you will have it by the end of the week" still waiting. The tracking no. just keeps coming up with "no information available" Have asked for a refund now for the good paid for but not received. I will never be using this company again. I wonder if they will keep my money or actually return it to the rightful owner.”

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Posted 4 years ago

“Horrible customer service Wrong item sent through , first asked me to keep it at 30% discount then tried to convince me it is same product and although we returned it right away after 20 back and forth now just hoping the website representing your product to refund us”

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Posted 4 years ago

“Not only did it take forever ,of which if they give accurate account on website, they did not BUT ..... After waiting I received 2 of other people's order with there info inside. It took me contacting PayPal before they contacted me back. Please people look elsewhere NOT worth the headache”

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Posted 4 years ago

“Dodgy Company”

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Posted 4 years ago

“It's one star because we had to pick the products and pay taxes of 685 baht at the post office. So we won't shop here again.”

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Posted 4 years ago

“I ordered my items on January 27th. I have repeatedly been checking on my shipment and keep being told it’s coming. Keep getting different tracking numbers. It’s been over 5 weeks now. I keep asking specifically where the package is and kept being sent tracking numbers and the tracking numbers tell me diff tho gs. I ask specifically where my package is and still just get sent tracking numbers. I think your company is likely a scam. 5 weeks and still waiting to get a small package!”

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Posted 4 years ago

“never receive my order and after repeating asking for, never received a refund”

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Posted 4 years ago

“Here is my review and it is not good. I placed an order on January 2, 2022. My credit card has been charged $165.43. I have not received my order and there is no tracking information. I have emailed twice and have the reply is a generated email saying my products are stuck at the American/Canadian border. My credit card should have never been charged. I have been calling the 1-888 number and I cannot get through to a service rep. This is unacceptable. Today is FEBUARY 11, 2022. 6 weeks since I placed my order. I will NEVER order from this company again and if you buyer are thinking about placing an order, THINK TWICE.”

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Posted 4 years ago

“i purchased a perfume from this shop and didnt got it for a month (they guaranteed a 15 days shipping) so i contact them. their respond was that they didnt get my payment and the product was out of stock, i send my recipt and they gave me a refund. please save your time and do not even begin the process of ordering from them.”

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Posted 4 years ago

“This has the longest shipping I have ever experienced! It's been 2 weeks and I've not had any informative correspondence about the whereabouts of my order. It has taken 6 days for my order to even leave their warehouse, when shipping was meant to be 5-7 days (which I paid extra for.) I will not order from here again.”

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Posted 4 years ago

“Very disappointed”

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Posted 4 years ago

“BEWARE Do not order from this company if you are in North America. They disguise their true location by having a .ca address but They are located in Australia and/or Hong Kong so shipping took one month and the sunscreen products were half way through their expiry date. They make it difficult to return items by insisting that packages be registered and shipped back to Asia if you want a refund. The discount offered was not enough to justify the shortened expiry dates of 50 percent.”

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Posted 4 years ago

“Would give zero stars is I could. Item purchased 22 NOV 2021 nothing received Seller continually provides an Australian Post Tracking Number that shows the item has not been received by Australia Post: Have contacted seller several times always with the response delivery time 10-15 days. 1 month no product - seller no longer responds. Australia Post Update VLP5035929010009***** Ready for processing It's waiting to be picked up from the sender. THIS SELLER IS A SCAMMER”

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Posted 4 years ago

“I am very disappointed with this service, i place an order last December 1, I've been waiting for my order to arrive until today its been 15days now.”

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Posted 4 years ago

“Expect a two or three week delay after you place your order, EVEN if you spend the additional $8 fee for express delivery”

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Posted 4 years ago

“The delivery took over a month after being told 10 days :( and then the product arrived and it was a fake cologne it didn’t smell like the original .. won’t be buying from here again , Also shocking customer service .”

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Posted 4 years ago

“Still don’t have my 2 orders from October. Very bad.”

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Posted 4 years ago

“I will never order and reccommend this website to my family ,clients and friends, i ordered an item on november 3rd and until now december 7 i still didnt receive my items, i wrote them thru email but they kept telling me that it is out of their control since its been handled by thr carrier service, i completely understand that thr s delayed but as a company they should follow up all the items and thr customers if thr is too much delayed already. I text nor emailed them and it took a day to respond with the same answer , my clients already cancelled their orders from me. This is my first time i ordered thru thr website but i had worst and traumatic experience already, DO NOT TRUST COSMETIC WEBSITE. 100 % I WILL NEVER RECCOMMEND IT.”

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Posted 4 years ago

“Do not purchase from this company. I gave 1 star but it really should be negative stars. The delivery of my order took 30 days, an in the interim, I had moved locations. I explained to Cosmetics Now that I don't have access to the package as I have moved. Cosmetics Now responded that I needed to open the box, add a description of why I was returning the item, and send back at my own cost with a tracking number -- terrible customer service!”

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Posted 4 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews