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Cosmetics Now Reviews

4.1 Rating 1,654 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with this service, i place an order last December 1, I've been waiting for my order to arrive until today its been 15days now.”

Posted 2 years ago

“Expect a two or three week delay after you place your order, EVEN if you spend the additional $8 fee for express delivery”

Posted 2 years ago

“The delivery took over a month after being told 10 days :( and then the product arrived and it was a fake cologne it didn’t smell like the original .. won’t be buying from here again , Also shocking customer service .”

Posted 2 years ago

“Still don’t have my 2 orders from October. Very bad.”

Posted 2 years ago

“I will never order and reccommend this website to my family ,clients and friends, i ordered an item on november 3rd and until now december 7 i still didnt receive my items, i wrote them thru email but they kept telling me that it is out of their control since its been handled by thr carrier service, i completely understand that thr s delayed but as a company they should follow up all the items and thr customers if thr is too much delayed already. I text nor emailed them and it took a day to respond with the same answer , my clients already cancelled their orders from me. This is my first time i ordered thru thr website but i had worst and traumatic experience already, DO NOT TRUST COSMETIC WEBSITE. 100 % I WILL NEVER RECCOMMEND IT.”

Posted 2 years ago

“Do not purchase from this company. I gave 1 star but it really should be negative stars. The delivery of my order took 30 days, an in the interim, I had moved locations. I explained to Cosmetics Now that I don't have access to the package as I have moved. Cosmetics Now responded that I needed to open the box, add a description of why I was returning the item, and send back at my own cost with a tracking number -- terrible customer service!”

Posted 2 years ago

“Cheating! More than two months, nothing delivered! Refund my money back! Customer be awarded! No help from their support email or phone.”

Posted 2 years ago

“They sold me a hair product which was produced over 2 years ago (verified by the manufacturer, same batch even as my previous order many months ago) and I found their customer service to be very poor when I contacted them about this issue. They didn't believe me when I let them know what the manufacturer informed me about the production date of the product and they were apparently too lazy or disinterested to even check it out themselves with the manufacturer which could have been very easy for them to do. Then after contacting them a few times they offered me to return the product for a refund at my cost with tracking (very expensive from my country to their Hong Kong distribution office, would be at least half or more of the price of the product). Very poor and frustrating experience with this company. And who wants to go to a post office now and wait in line with the current Covid situation in my city. Most other companies during these unique times would be much more considerate of their customer and would go out of their way to do something useful, but not this company. Will not take responsibility for selling a hair product over two years old and then asking me to return it at my cost. Awful company to deal with. Never again!”

Posted 2 years ago

“Fake cream, i ordered shiseido cream from them and my face was burning after I use that cream maybe 10 time I threw that in bin. No more chemist fake now for me that for sure”

Posted 2 years ago

“BUYER BEWARE!! I received my products well after the expected arrival date. I ordered 3 Cinema Secrets foundation cream palettes and 2 of the 3 were not in boxes. This is unacceptable and unhygienic - especially in times of Covid. Who knows how old the product is or if it has been tampered with? Veena - the customer service associate sent numerous emails asking me to repeat myself and then insisted that the #200 and #300 series products simply did not come in boxes. Unreal! I have ordered these palettes from other companies and they were always in new, boxed condition. There is also no expiry date on the products. If this company is selling unboxed, old products they need to let consumers know. I read other reviews of consumers receiving potentially old or used products as well. They have offered no solution at all. Needless to say this has been a terrible experience.”

Posted 2 years ago

“Have you ever tried to contact these people via both phone numbers supplied. Not going to happen, with all the negative reviews, I just wanted to speak to someone for some reassurance.”

Posted 2 years ago

“Delivery long overdue! No help from company customer service. Still no details from tracking! They are awful! Save your money!!”

Posted 2 years ago

“Took almost 1 month for my Cinema Secrets foundations to get here. Two of the 3 palettes came unboxed. This is totally sketchy and unprofessional. I also didn't realize they were located in Australia as I was clicking on a Cometics Now "Canada" ad. Bad experience overall.”

Posted 2 years ago

“I pay SGD110.95 for a fake Diptyque candle. Definitely fake, cant smell any scent at all. Order #1947713 . Don’t buy from this SCAM website”

Posted 2 years ago

“I ordered an item 3 times and they cancelled it every time WITHOUT AN EXPLANATION.”

Posted 2 years ago

“This is a scam company. Never buy anything through them!! You will not receive the products nor they will issue a refund! If something goes wrong, they dont take responsibility and you will loose your money! Be aware!! Stay away!”

Posted 2 years ago

“This is just a storefront: they took the money but delivered NOTHING. Customer service won't take calls, Please stay away and don't buy from them. Don't be tempted by the variety of products deciduas most of them are not in their stock. There are other companies with reliable and timely service.”

Posted 2 years ago

“I placed an order expecting it to arrive in 10 days as stated on delivery but the item hasn’t even been sent to the courier to deliver, tried to get help from customer service and they said they’ve sent it and to wait longer. It shouldn’t take over 2 weeks for an order to be dispatched to the delivery partner. Absolutely ridiculous and unreliable. Never ever order from this place, the customer service team is no help whatsoever!!”

Posted 2 years ago

“not perfume Issey..cant return as potage won,t allow”

Posted 2 years ago

“Please avoid this company, Unresponsive when seeking support. Yet to receive anything until now. I order 4 items valued at around 200+ Dollars on 26 September. Cosmetic Now states the deliver time is around 5-8 Business days. It has been 12 business day, and yet the parcel has not arrive. I have been trying to email their support however their support is very unresponsive, I sent an email to them on 8 October, and today is the 12 October. Still no reply and no parcel. NOTHING!!! Their Facebook chat is not capable of rendering any kind of support or assistance, they just kept asking you to email their unresponsive and unhelpful support mail. This is my first purchase and yet already facing so much issues. How could such a reputable web store be so disappointing. This is ridiculous.”

Posted 2 years ago

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Cosmetics Now is rated 4.1 based on 1,654 reviews