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Cosmetics Now Reviews

4.1 Rating 1,656 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,656 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since May i am waiting did not receive the products and not my money back.”

Posted 2 years ago

“Fake Products. Beware! Delivered from the private address of a random Asian person in Tennessee. Not a real company. Do not be fooled. Not an authorized retailer of Darphin products.”

Posted 2 years ago

“My product was delivered to the wrong address due to the formatting on the website's checkout page. I was expected to retrieve the package from this address across town. Redelivery or refund was not offered and this was not my first order from CN.”

Posted 2 years ago

“Take too long to receive package”

Posted 2 years ago

“My order has not arrived yet. I ordered it 3 weeks ago.”

Posted 2 years ago

“It is nearly one month since I ordered. I am now told that part of my order had to be shipped from the United States. You must advise people that they may expect a huge delay. You certainly take our money up front. I would not have processed my order if this was made clear at the beginning. Bad service and I am very disillusioned.”

Posted 2 years ago

“Still have not received the perfume I ordered a month ago, everything is shipped from overseas. Rip off company Buyer beware!! Do not purchase from this company, have emailed them with no reply”

Posted 2 years ago

Sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Due to the outspread of the pandemic worldwide, shipments were delayed. Shipments are back on track now. Your order will surely be delivered to you in 5-7 days.

Posted 2 years ago

“Great idea for a consumer cosmetics site. However, given the fact that I reside in Canada, I’m experiencing a very long and extended delivery process. I may add that there was very little follow-up or communication from ‘Cosmetics Now’ as to the delay. Only when I raised the issue did they attempt to reassure me that the reason was solely due to the COVID disruption. Hard to believe given that I’ve had timely arrivals with similar orders with other companies. Seems Cosmetics Now’s distribution system needs to be more efficiently serviced. In summary there is great hype about the site and the breadth of products it offers however the follow through and monitoring of delivery seems weak. Still counting the days and waiting for my package to arrive.”

Posted 2 years ago

“I had to pay another 646.- THB for my product on arrival, which is not okay for me. All costs should be include with my online payment, but it was not. I am dissapointed.”

Posted 2 years ago

“I didn't receive the product yet..”

Posted 2 years ago

“Not friendly”

Posted 2 years ago

“I only recieved half my items. I dont understand why they shipped half my order, and then some hasnt come”

Posted 2 years ago

“It was not what I ordered I ordered the serum mascara. However I’ve kept the eyebrow serum”

Posted 2 years ago

“Took forever to ship.”

Posted 2 years ago

“The product I received was faulty. The cushion came with its safety seal slightly unsealed and opened. The joints of the inner lid of the cushion was broken, wobbly and weak. I have currently asked for return and refund, and am waiting for their response. I saw a lot of reviews online saying that their refund process has been dragging on for months and I hope that is not the case for me. Very disappointed. DO NOT USE THIS WEBSITE!”

Posted 2 years ago

“very bad service Customer service completely stoned”

Posted 3 years ago

“I bought what I thought was a genuine CHI product. It was not. It was a very clever fake as I have since found out CHI do not sell to anyone except hairdressers. The colour was not as good and Cosmetics Now are ripping off legitimate businesses. BUYER BEWARE!!”

Posted 3 years ago

“The money was withdrawn from the card. But the goods did not arrive.”

Posted 3 years ago

“Only got 1 star because the items purchased were correct. Took over a week to even dispatch and when I asked where the items were I got a half arsed answer that it takes a few days to dispatch (had already been a week) wouldn't waste my time buying from them again”

Posted 3 years ago

“The Acqua Di Parma Diffuser - Caffe In Piazza 180ml doesn’t smell the same. It smells like a knock off. I’m very unhappy with this pricy purchase.”

Posted 3 years ago

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Cosmetics Now is rated 4.1 based on 1,656 reviews