Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all impressed with the customer support! Will not be shopping here again.”

Helpful Report

Posted 5 years ago

“I have been trying to cancel orders that qe not placed by me, but I keep getting ignored. My account has been set to reorder which I didn't authorize and have tried to call but no one ever answers or calls me back. I have emailed several times to cancel orders which are pending on my account that I did not place and asks them to investigate further but they are ignoring my request. This site is a scam.”

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Posted 5 years ago

“I now know the product was over priced. I feel ripped off From order to delivered was 3 weeks. Poor I will never use again”

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Posted 5 years ago

“i really hope can request refund..i have order 10 box melrose sleep & beauty ..but the expiry date is 17/5/21..i received it on 31/3/21.only left one and half month. how can finish it..one month only can eat 1 box.”

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Posted 5 years ago

“I paid $311 for an order and they gave me something entirely different from what I ordered. DO NOT SHOP HERE”

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Posted 5 years ago

“Would not have ordered from Cosmetics Now if I knew it would take 1 month to receive the product!”

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Posted 5 years ago

Hi As per tracking, Order was delivered on 30th March( ie on 10th business day, within our usual given time frame)

Posted 5 years ago

“I very dissatisfied and dissapointed. I need to refund. This is the first time I order with your company. I order at 11/3/21 and I received it at 30/3/21.. I order 10 boxes Melrose sleep and beauty supplement.. But all the product only left one and half months expiry.. The expiry date will be at 17/5/21.. I need to refund and return the product to you.. Please help...”

Helpful Report

Posted 5 years ago

“when I opened goods they were damaged! The boxes of both items I bought were nothing but drenched paper pulp! The items were also opened and I can’t use them! Very disappointing!!”

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Posted 5 years ago

“Ordered over a week ago and item has not been received at USPS for delivery. Customer service appears to be non existent; had to leave voicemail during a weekday at 11 am.”

Helpful Report

Posted 5 years ago

Hi As per tracking, this order was delivered on 30th March(within our usual given time frame).

Posted 5 years ago

“I don't even have the product. It was delayed and no one can tell me why.”

Helpful Report

Posted 5 years ago

Hi, Sorry for the delays, it appears that there was a backlog in transit . We assure you that it is on the way and will be there as soon as possible,.

Posted 5 years ago

“This is my transaction ID: #1781064. Today is 21st March, 2021 (30 days after purchasing), I still haven't received any update according to my package via JANIO.Super disappointing services I've experienced; please don't use covid19 as excuses, because i've ordered many stuff from around the globe and via many different shipment and they still keep their promises regarding shipment dateline.Waiting for your cooperation and commitment to your customer.”

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Posted 5 years ago

Hi, Sorry about the delays & inconvenience caused. There have been some delays into Indonesia due to COVID.

Posted 5 years ago

“I am unhappy with the delivery of my purchase. I was not home when delivery was attempted. I do not understand why the courier did not leave the package at my door, as all other couriers do. I then had to drive to another location and collect my package. Next time I will just buy from a department store. The on-line experience was ridiculous.”

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Posted 5 years ago

“Fake products”

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Posted 5 years ago

“It should probably be made clear that this isn’t a website or business that operates from NZ , and orders are shipped from an international location 15 days for an item to arrive from Australia, and being given a stock standard generic answer when I enquired. ( I ordered things from America last week and they arrived in 3 days) Not very good customer service in my opinion.”

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Posted 5 years ago

“I ordered and paid for a Bvlgari body lotion but received a shower gel instead. It was half the price of what I paid for. Email customer support but didn’t get any response!”

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Posted 5 years ago

“Delivery period is not acceptable. Product was sent from Singapore to Thailand and it took almost a month. I bought stuff from USA. It took 11 days only What takes this so long? Should improve. Thanks”

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Posted 5 years ago

Hi, Sorry for the delays, it appears that there was a backlog in transit at the time. Our orders generally arrive within in time.

Posted 5 years ago

“Ordered tweezers online and the package arrived as an empty box. Difficulty communicating with cosmetics now. I haven’t been able to arrange for a refund or replacement”

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Posted 5 years ago

“My order has arrived today, well packaged, but it took 25 days for delivery. I assumed from the info on this website I was ordering in NZ for delivery in NZ, however that was not the case. 20 days from warehouse to the airport product was leaving from, and only 5 days national delivery. I would prefer to pay more for the item in future and have it delivered in a reasonable time frame.”

Helpful Report

Posted 5 years ago

Hi Sue, Sorry for the delays, it appears that there was a backlog in transit at the time. Recent delivery has been around 6 to 8 business days.

Posted 5 years ago

“I order 3 tubes of L’Oréal Double Extension mascara and I literally took 30 days to arrive ..And the mascaras are Not in packages or sealed..Very disappointed”

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Posted 5 years ago

“Horrible experience and horrible customer service. These guys misguide you when they claim 3-6 business days for the delivery of your order. I am even surprised to see that they claim 96% on-time delivery! Took them 14 business days with my order. So, I am surely better off taking my business somewhere else.”

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Posted 5 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews