Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price for 40ml perfume was $10 less than for 90ml and I bought it without realizing this outrageous markup. I messaged the minute I paid for the order to cancel it. The minute after the order was made, I e-mailed the company the order number to cancel it as a mistake order. Next day - again. All along the phone number is not answered. Three days later a support person responded by e-mail saying the item was "unfortunately" shipped. Now, I have to ship it back at my expense to get my money back after they receive it. Outrageous!”

Helpful Report

Posted 5 years ago

“I have used Cosmetics Now for a few years and have found delivery to be long winded. However, I recently bought Roc Multi Correxion 5 in 1 Night Restoring Cream, which is and has always been a white cream. I know this product very well as I have used it for years. I know the smell of it too. When I opened the jar the cream was pink, I also know this cream it comes in a similar jar labelled Roc Multi Correxion 5in 1 Neck Throat and Face Cream, an entirely different product. I was very alarmed as I know for sure that the company Roc would not make this mistake in their production factories. I have asked for clarification on several occasions, and have received a refund. I have not however had an explanation as to how this could have happened. I have either been ignored or on one occasion I was told different products for different countries in different jars!!! Rubbish!!! I am still alarmed by this, as now I'm beginning to wonder if these products are at all genuine. I have been in touch with Roc and informed them of this. I need an explanation but whatever it is the reason, it can't be good.”

Helpful Report

Posted 5 years ago

“Purchased Evo Shampoo and Conditioner for "hydration". It caused my hair to knot so badly I had to use another product to detangle it. This product is not as described and a refund or exchange was declined because the product had been opened. If you are unfamiliar with any products, this is NOT the company to purchase from as they do not stand behind the quality of their products. I will not purchase from this company again.”

Helpful Report

Posted 5 years ago

“I dont recommend this company. It took 27 days for my product to arrive. I had 3 email correspondance with them about when my product would be delivered and I kept getting '5 days' from order with no accountability. I gave up after 25 days and purchased the same product elsewhere. When it finally turned up I had to have a further 2 emails about why I was returning. I gave up in the end. Never again!”

Helpful Report

Posted 5 years ago

This order took 20 calendar days and 15 business days to arrive. This item is quoted as 6-8 business days to arrive as it takes an extra 4-5 business days to dispatch as stated on the website. It was dispatched as expected, on the 5th business day after order, unforuantely it was delayed around 7 business days in the Auspost network before it left Melbourne, sorry for the inconvenince caused.

Posted 5 years ago

“Delivery takes far too long. 5-10days ended up 25 days. Not impressed!”

Helpful Report

Posted 5 years ago

“I ordered my products on the 27th of November 2020. I only Received them yesterday. I will not be making any future purchases with your company!!”

Helpful Report

Posted 5 years ago

“I wish I could put zero stars! Very bad service! I ordered on Dec 12th 2020, and I still didn’t receive my order! I emailed and called customer service many times and all they keep saying is package is on its way! But yet the tracking # they provided me has no update since dec 21st! We are January 20th and I have not received my order. When placing the order it said 10-20 days to arrive! Customer service refuses to help me and refuses to reimburse me. My order was 135$ PLEASE DO NOT ORDER FROM THiS WEBSITE”

Helpful Report

Posted 5 years ago

“I placed my order in good faith thinking it was coming from within Australia. I have now been advised that my order is being held indefinitely at a Hub in Cincinnati USA. Not happy at all and will be demanding a refund if I havnt received it within a week. My order was placed on 31 December, 2020”

Helpful Report

Posted 5 years ago

“I placed an order on Dec 15th and it just arrived today...Jan 5th!!! When you charge your customers for shipping, like you did to me, they expect better service. I also ordered from one of your competitors on Dec 15th, and received it Dec 24th., and they did not charge me for shipping!!!!!!! I will will never support you business again!”

Helpful Report

Posted 5 years ago

“My order was cancelled without any notification. It took the company days to respond to my inquiry when I finally realized what happened. They gave me some BS explanation about not being able to "verify" the transaction and that they had "tried" to contact me. Interestingly the product I had ordered from this company was suddenly much more expensive!!”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY, rubbish service, ordered way before Xmas for a present, never showed up still waiting after 2 weeks, cant track it, the help line is a useless recorded message, no answer to email. I will have to try for a refund on my credit card.”

Helpful Report

Posted 5 years ago

“Non-existent customer service, sent an email responding to an order email like they rell you to, that went unanswered (ca 15 days and counting), below dissapointed. The items are also way over priced which is a scam in itself, will never use this site again.”

Helpful Report

Posted 5 years ago

“wrong product”

Helpful Report

Posted 5 years ago

“I ordered over month now and have yet to receive my package, I didn’t receive an email to say it has been sent or a tracking number, just wondering when and if I’m going to receive my creams or not and it not can I get a refund”

Helpful Report

Posted 5 years ago

“BE VERY AWARE. I ordered an item and paid £7.60 postage. Unbeknown to me the item was coming from The Netherlands and Royal Mail would not deliver until I paid £11.91 CUSTOMS CHARGE. As I was not made aware of this when placing my order I would advise anyone of thinking of ordering from this company to think again. Will not be using this company in the future.”

Helpful Report

Posted 5 years ago

“The packing was very poor. The conditioner is leaked.”

Helpful Report

Posted 5 years ago

“Bought 2 Acqua di Parma fragrances. They don't smell right. Just used three different cosmetic date checker websites and they all confirm the fragrances were made in 2013. So CosmeticsNow are selling fragrances that ARE 7 YEARS OLD.”

Helpful Report

Posted 5 years ago

“Fake company. I do not know how they have got so many review that are good. Never reply in time to you complaints. Fake products. Fake reviews”

Helpful Report

Posted 5 years ago

“I tried dermablend after researching a lot and looking at their reviews. The delivery time was way too late than the claimed date. The product is disgusting, does give full coverage , complete false advertising of the product. Upon complaint, they are of no use. They do not listen, makes excuses and waste your time. Does not want to help the customer. Waste of money waste of time. Rude customer service. Worse experience ever. Would not recommend to anyone. They are just cheating people with probably buying the reviews they have on their website. I guess their is no point giving this review either.”

Helpful Report

Posted 5 years ago

“Fake company. They don’t send the product. They don’t reply to emails or calls”

Helpful Report

Posted 5 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews