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Cosmetics Now Reviews

4.1 Rating 1,659 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,659 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY, rubbish service, ordered way before Xmas for a present, never showed up still waiting after 2 weeks, cant track it, the help line is a useless recorded message, no answer to email. I will have to try for a refund on my credit card.”

Posted 3 years ago

“Non-existent customer service, sent an email responding to an order email like they rell you to, that went unanswered (ca 15 days and counting), below dissapointed. The items are also way over priced which is a scam in itself, will never use this site again.”

Posted 3 years ago

“wrong product”

Posted 3 years ago

“I ordered over month now and have yet to receive my package, I didn’t receive an email to say it has been sent or a tracking number, just wondering when and if I’m going to receive my creams or not and it not can I get a refund”

Posted 3 years ago

“BE VERY AWARE. I ordered an item and paid £7.60 postage. Unbeknown to me the item was coming from The Netherlands and Royal Mail would not deliver until I paid £11.91 CUSTOMS CHARGE. As I was not made aware of this when placing my order I would advise anyone of thinking of ordering from this company to think again. Will not be using this company in the future.”

Posted 3 years ago

“The packing was very poor. The conditioner is leaked.”

Posted 3 years ago

“Bought 2 Acqua di Parma fragrances. They don't smell right. Just used three different cosmetic date checker websites and they all confirm the fragrances were made in 2013. So CosmeticsNow are selling fragrances that ARE 7 YEARS OLD.”

Posted 3 years ago

“Fake company. I do not know how they have got so many review that are good. Never reply in time to you complaints. Fake products. Fake reviews”

Posted 3 years ago

“I tried dermablend after researching a lot and looking at their reviews. The delivery time was way too late than the claimed date. The product is disgusting, does give full coverage , complete false advertising of the product. Upon complaint, they are of no use. They do not listen, makes excuses and waste your time. Does not want to help the customer. Waste of money waste of time. Rude customer service. Worse experience ever. Would not recommend to anyone. They are just cheating people with probably buying the reviews they have on their website. I guess their is no point giving this review either.”

Posted 3 years ago

“Fake company. They don’t send the product. They don’t reply to emails or calls”

Posted 3 years ago

“Much disappointed experience with this company. I bought total two products in one order (1) teeth whitening at RM94 and (2) CD moisturizer at RM 656. Moisturizer, even made very real, is actually fake imitation. For RM 656, I felt I was cheated. For teeth whitening, I have complained 4 times for product not received. Every time I sent them email asking why they claimed they have dispatched but I never received, they will just keep asking me to provide more information which , If search by the same email history, they can see the info they need. I felt cheated and will never used this website again. Surprised how they get so many good review. Suspect those were paid reviews.”

Posted 3 years ago

“Wasn't clear what I was buying. Make pictures clearer”

Posted 3 years ago

“Late order. Worst customer service. Will never buy again.”

Posted 3 years ago

“Still haven’t received it yet!! Would love to review it but don’t have the product. Probably wouldn’t order from here again”

Posted 3 years ago

“I ordered 12 shampoo bars and ended up getting only one shampoo bar. The customer service took more than 12 hours for first and second replies. It takes too long for the customer service to respond.”

Posted 3 years ago

“long delay”

Posted 3 years ago

“Would not recommend. Bought 3 lip balms as gifts. Two of the three balms were damaged (misshapen and had black specks). The packaging also showed evidence of having been open before, and one of the boxes was even black on the inside! Cosmetics Now replied saying that all products are brand new and they prioritise quality, but this certainly shows otherwise. I’ve included pictures where you can see this. Contacted Cosmetics Now and they replied promptly the first time but have stopped replying ever since I asked for a refund. In my email to them, I sent pictures and suggested sending the two defective products back for a refund. Probably a hit or miss kinda place. You might be happy with your purchase, but don’t expect to be entertained if you encounter any issues. Incredibly disappointing service, I would shop anywhere else. Would also like to add that shipping took over a month! I understand that corona might impact delivery times but many purchases (both local and international) that I made after this purchase arrived. Not entirely sure if it was a coincidence that the shipment arrived shortly after I emailed them (after waiting for a long time), or if they maybe forgot and only sent the product out after I emailed them.”

Posted 3 years ago

“Shipped wrong product, item was not sealed. The toner smells way stronger than it usually would and I have used the product you advertised for 4 years”

Posted 3 years ago

“The products are not sealed.”

Posted 3 years ago

“I got sent the wrong perfume, not the Elie Saab I ordered very dissapointing”

Posted 3 years ago

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Cosmetics Now is rated 4.1 based on 1,659 reviews