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Cosmetics Now Reviews

4.1 Rating 1,656 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,656 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product leaked out of the jar and into the box; the jar had been opened previously; I need a refund”

Posted 3 years ago

“Sent completely different item to order”

Posted 3 years ago

“My products took more too long to arrive abs I had to continuously follow up.”

Posted 3 years ago

“My product is different from what I had ordered. Please can you help?”

Posted 3 years ago

“Product was old. Needs to be returned for full credit”

Posted 3 years ago

“Trying to place order and when I call no one answers leave message, as a consumer this cost me a lost of wasted time. Put correct charge # and keeps saying it is wrong.”

Posted 3 years ago

“Fortunately I went down the street to my mail box as soon as I received the info from you that my parcel had been delivered. Had I not I am sure it would have been gone. This is because the parcel was not put in my mailbox as you said but was left on the floor in the area which is out of doors. We have many men working in the area replacing our roofs or landscaping and it would have been very easy for one of them to pick it up. This is not acceptable.”

Posted 3 years ago

“Not at all impressed with the customer support! Will not be shopping here again.”

Posted 3 years ago

“I have been trying to cancel orders that qe not placed by me, but I keep getting ignored. My account has been set to reorder which I didn't authorize and have tried to call but no one ever answers or calls me back. I have emailed several times to cancel orders which are pending on my account that I did not place and asks them to investigate further but they are ignoring my request. This site is a scam.”

Posted 3 years ago

“I now know the product was over priced. I feel ripped off From order to delivered was 3 weeks. Poor I will never use again”

Posted 3 years ago

“i really hope can request refund..i have order 10 box melrose sleep & beauty ..but the expiry date is 17/5/21..i received it on 31/3/21.only left one and half month. how can finish it..one month only can eat 1 box.”

Posted 3 years ago

“I paid $311 for an order and they gave me something entirely different from what I ordered. DO NOT SHOP HERE”

Posted 3 years ago

“Would not have ordered from Cosmetics Now if I knew it would take 1 month to receive the product!”

Posted 3 years ago

Hi As per tracking, Order was delivered on 30th March( ie on 10th business day, within our usual given time frame)

Posted 3 years ago

“I very dissatisfied and dissapointed. I need to refund. This is the first time I order with your company. I order at 11/3/21 and I received it at 30/3/21.. I order 10 boxes Melrose sleep and beauty supplement.. But all the product only left one and half months expiry.. The expiry date will be at 17/5/21.. I need to refund and return the product to you.. Please help...”

Posted 3 years ago

“when I opened goods they were damaged! The boxes of both items I bought were nothing but drenched paper pulp! The items were also opened and I can’t use them! Very disappointing!!”

Posted 3 years ago

“Ordered over a week ago and item has not been received at USPS for delivery. Customer service appears to be non existent; had to leave voicemail during a weekday at 11 am.”

Posted 3 years ago

Hi As per tracking, this order was delivered on 30th March(within our usual given time frame).

Posted 3 years ago

“I don't even have the product. It was delayed and no one can tell me why.”

Posted 3 years ago

Hi, Sorry for the delays, it appears that there was a backlog in transit . We assure you that it is on the way and will be there as soon as possible,.

Posted 3 years ago

“This is my transaction ID: #1781064. Today is 21st March, 2021 (30 days after purchasing), I still haven't received any update according to my package via JANIO.Super disappointing services I've experienced; please don't use covid19 as excuses, because i've ordered many stuff from around the globe and via many different shipment and they still keep their promises regarding shipment dateline.Waiting for your cooperation and commitment to your customer.”

Posted 3 years ago

Hi, Sorry about the delays & inconvenience caused. There have been some delays into Indonesia due to COVID.

Posted 3 years ago

“I am unhappy with the delivery of my purchase. I was not home when delivery was attempted. I do not understand why the courier did not leave the package at my door, as all other couriers do. I then had to drive to another location and collect my package. Next time I will just buy from a department store. The on-line experience was ridiculous.”

Posted 3 years ago

“Fake products”

Posted 3 years ago

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Cosmetics Now is rated 4.1 based on 1,656 reviews