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Cosmetics Now Reviews

4.1 Rating 1,654 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apparently stock is coming from overseas and they are not transparent about this as this is impacting delivery times. When I contacted them they were dismissive and uncooperative. Please stay away and don't buy from them- they are not reliable!!!”

Posted 2 years ago

“Product light didn’t work, batteries corroded 🤦🏻‍♀️”

Posted 2 years ago

“I wrote to you and sent photos about my concerns regarding an expensive product that has warnings to follow the instructions. There were no instructions and it’s concerning that a product made in Barcelona and sold in Australia has stickers all over it in Chinese. You didn’t care about my concerns because you already have my $400. I won’t buy again as I don’t trust you”

Posted 2 years ago

“I had ordered 2 bottles of Angel Innocent not the 1 bottle of Angel that I actually received.”

Posted 2 years ago

“I never received my merchandise! And I want my acct. Credited . Thank you .”

Posted 2 years ago

“This is my first purchase with cosmetics now and it has been a bad experience due to lack of communication. I purchased my items a week ago and has been sitting in processed since. I have yet to receive a response nor receive my shipment.”

Posted 2 years ago

“I did not receive my parcel 1896556 order number Invoice number 1502315-162873 2890 Can you help please? I placed the order on 12th august at 1145am Very disappointed that it hasn’t arrived because I paid extra for the postage”

Posted 2 years ago

“My product never arrived - your company insists it was delivered but it was not so I am very unhappy”

Posted 2 years ago

“Greatly disappointed as no one to communicate and Delvery is tremdouly delay . Never recommend”

Posted 2 years ago

“Took a month to get to me; can’t believe I paid for postage 😁 can’t use COVID as an excuse anymore; it’s been 18 months now since COVID started. Won’t buy from this place again.”

Posted 2 years ago

“Terrible company to deal with . Do NOT purchase from this online website. Online Orders dont turn up for over 3 weeks. They are split deliveries and come from overseas. Customer care are hopeless and just give you a message to say your order "is coming". 4 weeks later you are lucky if it does turn up. Do not order from this company . Simple as that ! Spend you money with an Australian website.”

Posted 2 years ago

“The company and its website is a disgrace. It borders on fraud. I placed an order from Thailand. I was informed it would be delivered by Thai Post. With prices in Thai baht, I assumed it was a Thai company or one with a branch in Thailand. Nowhere against the price of the articles did it state that they would be sent internationally. It was therefore a total shock to learn on delivery that I would have to pay roughly an additional 30% in local taxes and duty. Instead of being shown against the price of each item, this information is hidden in the small print of the Terms and Conditions. It would have been cheaper buying in a local department store! Avoid this company and never use them.”

Posted 2 years ago

“I don’t think I will order with this company again. I have not received my order and it was placed on July 19, and it’s now August 10th. I keep checking my tracking # for updates, all its says was a label was created, check back later for further updates. I even contacted the company with my order#. They said it was shipped out. Still waiting for my item.”

Posted 2 years ago

“This company is a fraud. Do not use them. They haven’t sent my products they don’t respond to emails and they don’t answer their phones. Avoid at all costs”

Posted 2 years ago

“No one answers the phones and my orders of over £140 have not been delivered in 9 days and neither have I had a call or an email to explain why. I am unable to reach the company so I do not recommend”

Posted 2 years ago

Hi, As indicated in checkout delivery for these items to the UK is currently 7-14 business days. I have checked and the first order appears that it will deliver next week and the second either next week or early the week after. Thanks.

Posted 2 years ago

“This is my first time purchasing an item from Cosmetics Now and it took too too long. Ordered June 27 and received it July 19. Over three weeks for a skin toner.”

Posted 2 years ago

“When something cost $39.00 US dollars but I am charged $86 Australian dollars BUT the exchange rate would be $52 Australian dollars YOU are cheating international customers. Shame on you. I will never buy from you again, EVER.”

Posted 2 years ago

“j ai commandé le 21 juin 2021 payé pour livraison acceléré et toujours pas recu 14 juillet et il ni as aucune piste pour mon colis extremement decu des nouvelles pour mon colis serait apprécié ou remboursement svp”

Posted 2 years ago

“WORST CUSTOMER SERVICES-COMPANY EVER! Placed an order on June 18, got email status my purchased dispatched, en route to Dhl .. till today July 9 nothing has arrived! Emailed called many time either no respond or unresponsive! Finally Yesterday July 8 they sent email stated: ‘ Order is on its way, request you to allow few more days for delivery. We assure you that it is on the way and will be there as soon as possible, ...’ Just to woke up today to see they’re refunded money to my PayPal! There not any email any Words explains!! After almost 3 weeks of waiting for perfume that I was so happy found it at cosmeticnow, after so many searches! And anxiously waiting for 3 weeks, Just to receive huge disappointment and careless unprofessional customer services!”

Posted 2 years ago

“Since May i am waiting did not receive the products and not my money back.”

Posted 2 years ago

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Cosmetics Now is rated 4.1 based on 1,654 reviews