Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,676 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“long delay”

Helpful Report

Posted 5 years ago

“Would not recommend. Bought 3 lip balms as gifts. Two of the three balms were damaged (misshapen and had black specks). The packaging also showed evidence of having been open before, and one of the boxes was even black on the inside! Cosmetics Now replied saying that all products are brand new and they prioritise quality, but this certainly shows otherwise. I’ve included pictures where you can see this. Contacted Cosmetics Now and they replied promptly the first time but have stopped replying ever since I asked for a refund. In my email to them, I sent pictures and suggested sending the two defective products back for a refund. Probably a hit or miss kinda place. You might be happy with your purchase, but don’t expect to be entertained if you encounter any issues. Incredibly disappointing service, I would shop anywhere else. Would also like to add that shipping took over a month! I understand that corona might impact delivery times but many purchases (both local and international) that I made after this purchase arrived. Not entirely sure if it was a coincidence that the shipment arrived shortly after I emailed them (after waiting for a long time), or if they maybe forgot and only sent the product out after I emailed them.”

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Posted 5 years ago

“Shipped wrong product, item was not sealed. The toner smells way stronger than it usually would and I have used the product you advertised for 4 years”

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Posted 5 years ago

“The products are not sealed.”

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Posted 5 years ago

“I got sent the wrong perfume, not the Elie Saab I ordered very dissapointing”

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Posted 5 years ago

“I have still not received the mascara I ordered and it has been 2 1/2 weeks. The courier company yesterday delivered it to the wrong addressand are refusing to either go get it and redeliver, or to tell me the exact address it was delivered to.”

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Posted 5 years ago

“I have not received my order”

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Posted 5 years ago

“Never received the product”

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Posted 5 years ago

“My order took almost 6 weeks to arrive and when I asked Customer Service for more information on it, they emailed me with tracking details that I could have looked up online myself... i wanted MORE information. I will not be recommending Cosmetics Now to anyone and won't be ordering from them every again.”

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Posted 5 years ago

“slow postage and poor communication from your support staff. my order was not dispatched until a week after I had placed the order and that's only because I had emailed your support staff regarding this. Won't be purchsaing from you again”

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Posted 5 years ago

“Took way too long for item to arrive.”

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Posted 5 years ago

“Thought I was supporting NZ business but it came from Australia”

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Posted 5 years ago

“The order did not make it clear that I was paying in Australian dollars and thought it was Singapore dollars!”

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Posted 5 years ago

“Took over a month to be sent to me. Item came from America to NZ via Australia, far too long to send the item. I had thought with the NZ web address that the item was being sent from a place closer to me.”

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Posted 5 years ago

“Got the pour gimme version which was not what I ordered”

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Posted 5 years ago

“I ordered my British made items in May and received them July 16th. they sat in a warehouse in NJ for over one month. unless the warehouse was climate controlled, I can’t imagine that they will be of good quality. I will unlikely order from Cosmetics Now again.”

Helpful Report

Posted 5 years ago

“I definitely would not recommend this store and customer service to anyone. I placed an order on May 21 and ordered one body cream. I received my order only on July 17. During those 2 months I could not get any clear and exact information when my order would arrive. Only promises and messages that due to coronavirus delivery times are different. But I ordered so many other things and cosmetics on different websites and never had a similar issue!! All Orders were delivered on time or with a slight delay (several days) and Cosmetics Now- 2 months! Unbelievable. Very disappointing experience!!”

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Posted 5 years ago

“I waited 3 months for the product I ordered and although I realize that a pandemic is occurring the communication was terrible. Just a standard response was given and then I had to wait. Finally I contacted you all again and said it had been sitting in NJ since May did someone do something about it. I am not so sure i would order from you all again.”

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Posted 5 years ago

“Damage items”

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Posted 5 years ago

“After waiting several weeks for the order ( intended for a birthday gift) it never arrived. Disappointed with the delivery service, claiming address details were incorrect which was definitely not the case.”

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Posted 5 years ago

Cosmetics Now is rated 4.1 based on 1,676 reviews