Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

Write Your review

Tell us how Cosmetics Now made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much disappointed experience with this company. I bought total two products in one order (1) teeth whitening at RM94 and (2) CD moisturizer at RM 656. Moisturizer, even made very real, is actually fake imitation. For RM 656, I felt I was cheated. For teeth whitening, I have complained 4 times for product not received. Every time I sent them email asking why they claimed they have dispatched but I never received, they will just keep asking me to provide more information which , If search by the same email history, they can see the info they need. I felt cheated and will never used this website again. Surprised how they get so many good review. Suspect those were paid reviews.”

Helpful Report

Posted 5 years ago

“Wasn't clear what I was buying. Make pictures clearer”

Helpful Report

Posted 5 years ago

“Late order. Worst customer service. Will never buy again.”

Helpful Report

Posted 6 years ago

“Still haven’t received it yet!! Would love to review it but don’t have the product. Probably wouldn’t order from here again”

Helpful Report

Posted 6 years ago

“I ordered 12 shampoo bars and ended up getting only one shampoo bar. The customer service took more than 12 hours for first and second replies. It takes too long for the customer service to respond.”

Helpful Report

Posted 6 years ago

“long delay”

Helpful Report

Posted 6 years ago

“Would not recommend. Bought 3 lip balms as gifts. Two of the three balms were damaged (misshapen and had black specks). The packaging also showed evidence of having been open before, and one of the boxes was even black on the inside! Cosmetics Now replied saying that all products are brand new and they prioritise quality, but this certainly shows otherwise. I’ve included pictures where you can see this. Contacted Cosmetics Now and they replied promptly the first time but have stopped replying ever since I asked for a refund. In my email to them, I sent pictures and suggested sending the two defective products back for a refund. Probably a hit or miss kinda place. You might be happy with your purchase, but don’t expect to be entertained if you encounter any issues. Incredibly disappointing service, I would shop anywhere else. Would also like to add that shipping took over a month! I understand that corona might impact delivery times but many purchases (both local and international) that I made after this purchase arrived. Not entirely sure if it was a coincidence that the shipment arrived shortly after I emailed them (after waiting for a long time), or if they maybe forgot and only sent the product out after I emailed them.”

Helpful Report

Posted 6 years ago

“Shipped wrong product, item was not sealed. The toner smells way stronger than it usually would and I have used the product you advertised for 4 years”

Helpful Report

Posted 6 years ago

“The products are not sealed.”

Helpful Report

Posted 6 years ago

“I got sent the wrong perfume, not the Elie Saab I ordered very dissapointing”

Helpful Report

Posted 6 years ago

“I have still not received the mascara I ordered and it has been 2 1/2 weeks. The courier company yesterday delivered it to the wrong addressand are refusing to either go get it and redeliver, or to tell me the exact address it was delivered to.”

Helpful Report

Posted 6 years ago

“I have not received my order”

Helpful Report

Posted 6 years ago

“Never received the product”

Helpful Report

Posted 6 years ago

“My order took almost 6 weeks to arrive and when I asked Customer Service for more information on it, they emailed me with tracking details that I could have looked up online myself... i wanted MORE information. I will not be recommending Cosmetics Now to anyone and won't be ordering from them every again.”

Helpful Report

Posted 6 years ago

“slow postage and poor communication from your support staff. my order was not dispatched until a week after I had placed the order and that's only because I had emailed your support staff regarding this. Won't be purchsaing from you again”

Helpful Report

Posted 6 years ago

“Took way too long for item to arrive.”

Helpful Report

Posted 6 years ago

“Thought I was supporting NZ business but it came from Australia”

Helpful Report

Posted 6 years ago

“The order did not make it clear that I was paying in Australian dollars and thought it was Singapore dollars!”

Helpful Report

Posted 6 years ago

“Took over a month to be sent to me. Item came from America to NZ via Australia, far too long to send the item. I had thought with the NZ web address that the item was being sent from a place closer to me.”

Helpful Report

Posted 6 years ago

“Got the pour gimme version which was not what I ordered”

Helpful Report

Posted 6 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews