Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,676 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was sent to South Africa (I am in NZ), I will not ever get the product or my money back”

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Posted 5 years ago

“I like the product but was wrongly charged!!!”

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Posted 5 years ago

“It took to long to ship. Shameful”

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Posted 5 years ago

“Extremely slow delivery, they were not good with communication too. I had to email them twice just to get a response to where my product was. The tracking did not work.”

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Posted 5 years ago

“not arrive in time”

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Posted 5 years ago

“Merry Christmas Cosmetics Now! My wish for this Christmas is to physically receive my order. This has been more than 5 weeks and still I don't have my products. I am forced to buy two more at the other online shop because I don't have the items I bought from your end. I ordered two weeks in advance to make sure that my supply will last. But unfortunately, your delivery takes forever. I already paid this in my credit card and yet I don't still have the items. Your service is beyond expectation but in a very negative way. I demand a 50% off on the items I bought. I have to buy from other store just to be sure I can continuously use the hair products. This is truly unbelievable. Aldrin”

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Posted 5 years ago

“Very poor customer service. Did not respond to my messages.”

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Posted 5 years ago

“There was no one in attendance when the parcel came to the studio and no post office collection note! Hopefully the Post office have it still there as I have been away sick and just chased the tracking order today.”

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Posted 6 years ago

Hi Kathryn, Sorry about this, it is possible that Auspost either failed to provide a calling card or they misplaced it. We recently added notification emails for each step in the delivery process that sent an email notifying of awaiting collection.

Posted 6 years ago

“Package got delivered to the wrong address/person. Fortunately there was a refund and I didn't suffer any loss.”

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Posted 6 years ago

“It took much longer to deliver than promised and I also received the wrong product and you do not provide a way to remedy that I am aware of”

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Posted 6 years ago

“I still haven’t received my product yet! It’s almost a month since i paid for it...”

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Posted 6 years ago

“BUYER BEWARE - I sent back my return on Nov 16th (the day after I received my order - well within the 14 refund policy). The package was received by Cosmetics Now on Nov 18th. I have yet to receive a refund, even after providing the tracking number, photos of the unopened merchandise and numerous emails requesting a refund. I don’t understand the delay and lack of communication. Very poor customer service Nd very bad experience.”

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Posted 6 years ago

“First purchase and disappointed. It took 22 days after the order submitted and until now I still not received any item.”

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Posted 6 years ago

“The product was different than the tester product I had been given at the pharmacy. I checked at the pharmacy and its a different product in the same packaging. Will not order from here again as I don;t trust the product now.”

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Posted 6 years ago

“After 3 weeks I still did not get the products!”

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Posted 6 years ago

“I havn't recieved my package yet.”

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Posted 6 years ago

“I still didn’t receive my package and it’s been much longer than the max shipping times indicted for delivery. Reached out to customer service and they as well, don’t know when the parcel will arrive. :( Very disappointed.”

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Posted 6 years ago

“I haven't received this item in the post yet.”

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Posted 6 years ago

“Minature sample size should be called a sample its so small. I thought I was ordering the original size.”

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Posted 6 years ago

“Very bad customer service and delivery was not on time”

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Posted 6 years ago

Cosmetics Now is rated 4.1 based on 1,676 reviews