Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.06

4.1 Rating 1,686 Reviews

77 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

Write Your review

Tell us how Cosmetics Now made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 3 tubes of L’Oréal Double Extension mascara and I literally took 30 days to arrive ..And the mascaras are Not in packages or sealed..Very disappointed”

Helpful Report

Posted 5 years ago

“It's the ONLY place that carries my favorfite French parfum - Eau d'Orlane. Thrilled to have found it here:)”

Helpful Report

Posted 5 years ago

“Price was competitive and goods came promptly and well packed”

Helpful Report

Posted 5 years ago

“Amazing I live the product cane in time aswell”

Helpful Report

Posted 5 years ago

“Great Service”

Helpful Report

Posted 5 years ago

“Very slow on processing and shipping out orders. Products are 100% fine though.”

Helpful Report

Posted 5 years ago

Some of our products have longer delivery timeframes depending on dispatch location. We endevaour to always provide the fastest delivery timeframes to customers depending on stock at our dispatch locations. In this case the quoted delivery timeframe was 6-12 business days and the delivery arrived in 12 business days, so it was within the quoted time but on the long side.

Posted 5 years ago

“No hassle transaction. Thanks. 😄👍🏻”

Helpful Report

Posted 5 years ago

“Great products and items arrived as indicated time..”

Helpful Report

Posted 5 years ago

“Found the products I wanted. Tracking service was excellent.”

Helpful Report

Posted 5 years ago

“Has been a smooth purchase, item arrived in 2 weeks. Product is well sealed.”

Helpful Report

Posted 5 years ago

“I have been ordering products from Cosmetics Now for a few years. Good range of products competitively priced. Great customer service & speedy delivery.”

Helpful Report

Posted 5 years ago

“Horrible experience and horrible customer service. These guys misguide you when they claim 3-6 business days for the delivery of your order. I am even surprised to see that they claim 96% on-time delivery! Took them 14 business days with my order. So, I am surely better off taking my business somewhere else.”

Helpful Report

Posted 5 years ago

“The price for 40ml perfume was $10 less than for 90ml and I bought it without realizing this outrageous markup. I messaged the minute I paid for the order to cancel it. The minute after the order was made, I e-mailed the company the order number to cancel it as a mistake order. Next day - again. All along the phone number is not answered. Three days later a support person responded by e-mail saying the item was "unfortunately" shipped. Now, I have to ship it back at my expense to get my money back after they receive it. Outrageous!”

Helpful Report

Posted 5 years ago

“Simple online ordering and prompt, correct shipment.”

Helpful Report

Posted 5 years ago

“Costmetics now sell great products at reasonable prices”

Helpful Report

Posted 5 years ago

“Very happy with my purchase. Delivery was reasonably quick”

Helpful Report

Posted 5 years ago

“I have used Cosmetics Now for a few years and have found delivery to be long winded. However, I recently bought Roc Multi Correxion 5 in 1 Night Restoring Cream, which is and has always been a white cream. I know this product very well as I have used it for years. I know the smell of it too. When I opened the jar the cream was pink, I also know this cream it comes in a similar jar labelled Roc Multi Correxion 5in 1 Neck Throat and Face Cream, an entirely different product. I was very alarmed as I know for sure that the company Roc would not make this mistake in their production factories. I have asked for clarification on several occasions, and have received a refund. I have not however had an explanation as to how this could have happened. I have either been ignored or on one occasion I was told different products for different countries in different jars!!! Rubbish!!! I am still alarmed by this, as now I'm beginning to wonder if these products are at all genuine. I have been in touch with Roc and informed them of this. I need an explanation but whatever it is the reason, it can't be good.”

Helpful Report

Posted 5 years ago

“It came a bit late, on top of that the mascara was opened (It did not look like a NEW item)...I didn't like that..I paid full price so I have some expectations... quality of the product is good but who knows if it was used or not before?!?!?”

Helpful Report

Posted 5 years ago

“Purchased Evo Shampoo and Conditioner for "hydration". It caused my hair to knot so badly I had to use another product to detangle it. This product is not as described and a refund or exchange was declined because the product had been opened. If you are unfamiliar with any products, this is NOT the company to purchase from as they do not stand behind the quality of their products. I will not purchase from this company again.”

Helpful Report

Posted 5 years ago

“Good products and good prices. The shipping did take longer than I thought.”

Helpful Report

Posted 5 years ago

Cosmetics Now is rated 4.1 based on 1,686 reviews