“So, I am a new costco member. I have shopped there a few times, no problem. But, I ordered a tv with a 2 day delivery time, I selected my delivery date in accordance with my day off with an option of after 5pm any other day. I also paid for setup. My day off came and went, today I go to work call costco and was informed driver would call 30 mins before delivery. This afternoon I get text telling me to call rxo, I do, only to be told it won't be delivered till next Tuesday. So 2 days has turned into 2 weeks!!! Rediculous !!!”
“It could be worse dealing with there credit card company. If Costco cared about there customers they would put them through the hell they call there credit card customer Service”
“On my first visit to Costco, I shopped for over an hour, collected several hundred dollars of groceries and went to the checkout to purchase a membership. The checkout person said she would keep my cart until I returned from the membership desk and that “It only takes a couple minutes to get a membership “.
At the membership deck I was kept there for over 20 minutes, being pressured and pressured to buy more than a basic membership. I told the sales woman that I could not afford nir was interested in anything more than a basic membership but she wouldn’t stop with the pressure tactics. Finally I got my membership, went back to purchase the groceries only to find out that they had not been held for me as promised but were returned to stock. I wasted an entire morning driving to, shopping at, and trying to get a membership at Costco. Will never go back.”
“In December of 23 I purchased a new Whirlpool refrigerator from Costco. Not long after receiving it, I noticed that it was freezing everything on the first three shelves in the refrigerator. Instead of keeping the temperature at the recommended 37 °. I have had to turn it up to 40°. Then I noticed ice growing up the back wall of the freezer and realized I definitely had a problem with this refrigerator. Even though I have a 2-year warranty from Costco, I was told I had to go through Whirlpool. Whirlpool has the worst service I've ever received. I've had three different technicians out here and each one has been worse than the one before. They seem to pick the lowest bidder to do their warranty work. The last technician that was here did nothing but scrape the ice off the wall and tell me that these things just happen. I have gone through all the higher-ups at Costco and still have not been offered the chance to exchange this refrigerator. Each person passes it on to another person and no one gets anything done. I am now dealing with the managers in my local Warehouse and hoping that they can help me. I would not recommend buying a major appliance from Costco because they don't stand by their warranty. If they did, my refrigerator would have been replaced months ago. Let this be a warning to anyone who wants to buy a major appliance at Costco!”
“They sent me a replacement product because my current one was defective. Unfortunately, I have since moved from the original purchase address and was told it can only be shipped to the original purchase address. I called 10 times to have it updated prior to the replacement being shipped ND not one single person was able to updated my address as shown in my Costco account. Disgrace! Will no longer be shopping at Costco and will transition to BJ's which will be opening up soon. Also, BJ's membership cost is 3 times cheaper.”
“So My husband is on his father’s Costco account. I typically do all the shopping while he’s at work. I use his card with no issues whatsoever. Today I go in and all of a sudden it’s an issue. We live in the same home. We are MARRIED. What on earth is the issue???? So now he has to be inconvenienced by coming to Costco after a long day at work so we can get the things that I should have already been able to get! Some kind gentleman even offered to be there and allow me to use his card but apparently that was an issue as well. Costco y’all are screwing up big. Looks like bjs and Sam’s club are going to. E the way to go from now on. The least they could have done was let me finish making my purchase. I spend a lot of money at Costco but I will not be anymore.”
“Went to the food court and ordered 3 whole pizzas, no one waiting and took 40 minutes. the time they got the last one ready, the other were cold. I can understand if they were busy, but they were slow.”
“So last Monday I went to Costco to inquire about buying new tires for my truck so the tech came out and looked at my truck and tires and gave me a price and I paid on the spot for new tires and they told me that they would call when they came in. I waited a few days and called and when I called they told me that they came in and made me an appointment. I showed up yesterday for my 2:30 appointment. I run my own business so I put all my all of my appointments off and waited in Costco. They called me and told me that they could not install my tires because of a after market cover so I asked them to take the cover off and please install the tires. They told me from the minute that I arrived that they were very short staffed and that this would take much longer. I then got a call back on my cell that they would not remove the cover so I offered to take the Brake cover and they said no. I said hey I really nee the new tires and they said sorry and refused to install the tires. I then asked for a Manager and he said the same thing and offered my money back. I said that is great but I just waisted my afternoon for nothing and that the guy that initially looked at the truck should have said that they just can't install them. I got my money back and asked where my truck was and as I walked by the bays in the back to my truck the same guy that gave me my money shouted to the guys in the bay "hey boys I got rid of another one". I called to complain as they were short staffed and just didn't want to Install the tires. I will never go to any Costco again.”
“My Review for Keter Alto Cortina Vertical Shed-Half of the parts are missingThe product was delivered later than the original date. Then we discovered that half of the parts of shed were missing. Upon contacting Costco, we were informed that they are not certain where the parts could have gone or how they were misplaced and the only option we have to first to order the product again then physically return to Costco warehouse wasting an ample of time and money. Very unprofessional of all parties involved: Costco, Keter and UPS who originally delivered. Unprofessional customer service, lack of accountability for the product they sell.”
“I bought my tires at Costco when I had a membership. now that my membership has expired they will not rotate or Ballance my tires. I thought that was part of the purchase but they said it was part of being a costco member. it is way cheaper to get my tires someplace else then to have to purchase a Costco membership every year. the tire purchase is a scam and they don't tell people.”
“Gilbert, AZ store… but it’s happening everywhere. I understand asking to see our membership card at the front door to enter a “members only” warehouse, but while waiting in line at self checkout to purchase two bags of trail mix - a whopping $24 purchase…. I was carded yet again. I had put my card away while we had eaten a bite at the food court, and had just switched phones so my membership wasn’t loaded onto the new phone. As I juggled the bags of trailmix, my water cup, and purse to fumble through my wallet for my membership card the Costco worker inched closer and closer to me staring as if to jump at the moment she could say “gotcha!”. Well, I did pull my card out finally and I did have some words for her. She went and tattled on me to the managers because two of them met me on the other side of self checkout. I discussed my displeasure about being ‘carded’ and they assured me they were asking everyone. I kindly told them that this particular employee had NOT asked a single customer in front of me or behind me for their membership cards. I had been targeted. The managers then let me know they are cracking down on this and gearing up because they are about to start checking memberships AS WE EXIT THE STORE! That’s right! Not only will they continue to check carts and receipts, but you will have to scan your membership card and YOUR PICTURE will show up in a monitor for everyone to see so that they can confirm it’s you! This is getting out of control Costco! We’ve been members for over 20 years and this is about as low as you can go. Don’t you make enough money as it is? We aren’t stealing product - we are buying your product! You are making more and more loyal customers rethink whether or not to renew when our memberships expire.”
“I ordered a small freezer and never got it. There was a tracking number. The tracking number through UPS did not exist. We got notices that the packages was delivered two different times during two different months. It never arrived. I will never order from this company again. I never could find a number where they call or locate them. Without a doubt, I got scam”
“They are constantly banned highly rated Instacart shoppers for no valid reason and members as well.
They are very rude to high level shoppers accusing them of fake accounts when they have been doing the job at the highest level for years.
Was shopping one of my hundreds of orders for a customer at the Strongsville, Ohio location snd was falsely accused by a chair I have never seen before (others there said he is a jerk) of having a fake account. While I was shocked I proved it was not fake. The manager was condescending and rude and called me “not Costco material”. Your members who rated me 97 5 -star reviews in a row disagree. Calling me the best they have ever had shop for them. I was banned from all Costco stores in the United States because he thinks I was not listening to him. I don’t need to agree with you. You’re not my boss and he did nothing about the ride cashier who multiple cashiers who witnessed it said he was rude to me as well sd the cashier assistant. The manager was some big muscle guy who judged me as a human being based on his employee falsely accusing me of having a fake account. I shop there all day for their customers and get one 5 star rating after the next and he didn’t like me so banned me for life from every Costco. This happens a lot I was told by instacart. They said how u professional they treat members and instacart shoppers. Apparently they ban people all the time. It was appalling and I work 17 hours a day and didn’t deserve this. They did not hold their ride cashier accountable at all. Just me for standing up for my valid and highly rated account. They truly believe they have this power to destroy income for others who don’t fall in like with their false accusations. They are incompetent and legal action is being taken. They ban multiple innocent people.”
“Placed online flower order to be delivered 4/12 for a 4/14 birthday of an 89 year old relative. Order was placed 2 weeks prior to asked for delivery date. Flowers never made delivery. Costco to replace with delivery of 4/17. Really Costco? Can't you do better?”
“My name is João Batista Cunha de Araújo, 55 years old, M.D. Plastic Surgeon, and a Costco member for over 10 years.
On April 11th, 2024, around 5:30 pm, my girlfriend Amanda Ungaro and I went to the Costco store located in North Miami to do some grocery shopping along with my little service dog which was in my arms. At the entrance of the store, we were rudely approached by an employee asking for what purpose my service dog was there. What was the need, that is, what illness or problem I have that justified a service dog.
The employee's name is Polina, who continued to be rude and prevented us from entering the store until a supervisor came to question us. We waited until two employees, said to be supervisors, arrived and continued to insist in a disrespectful way, implying that we were lying about the need for my little service dog.
While these impolite and disrespectful inquiries were occurring about my need for such a service dog, the aforementioned employee, Polina, allowed other people’s dogs to walk in, thus demonstrating a lack of judgement and disregard for my needs. In this way, we had no choice but to call the police!
We waited for the police officers to arrive, but they could do nothing because the employees told their own version, in which we had not cooperated with the answers that would be necessary to authorize our entry!
As if such humiliation and disregard for my illness were not enough, the same employees whose names are César (agm) and José (manager) prevented us from making purchases on that day and in a sarcastic way, as if they were doing us a favor, told us that they would keep my membership active.
I have been a Costco customer for over ten years and which I refer it to as a great shopping option to friends and acquaintances. Just check and confirm for how long I’ve been consuming at this store.
These employees decry the image and respect I have for this company.
I would like to add that my service dog, that has all the documentation and training to be a service dog, has been to this same store countless times, and routinely travels with me all over the world. It is a trained dog for this qualification.
I have a psychiatric disorder condition caused by gun violence and use medications to control post-traumatic anxiety and depression.
In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?
Without anything else to say and after much emotional and physical exhaustion, we turned our backs and left the venue humiliated by the negligence that had occurred.
Be reminded that ‘service dog law’ is a federal law that protects my rights.
Under Florida law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all "public accommodations," such as restaurants, museums, hotels, and stores. These laws also require those who operate transportation services to allow service animals.
I request reparation, that is, an apology for these unprofessional and unprepared employees who do not enhance the name of this great company.
Hoping to hear from you soon.
Sincerely,
João Batista Cunha de Araújo”
“I purchased a refrigerator on-line on 04/05 with delivery scheduled for 4/9. It was delivered with the rear damaged by the compressor. Of course it didn’t make it to through my door. Costco customer service advised they can plug it in to see if it works! JOKE Set up another delivery for same item for 4/12 now they are saying it won’t be delivered until mid week of the 17th. No compensation for there fault until item get s delivered just in case you don’t accept the items. FIRST TIME USING THIS AND SO DISAPPOINTED BY THE ENTIRE RUN AROUND ON THE PHONE”
“I have been an executive member at cosco for so many years I have lost count. My rebate check is usually around 500 bux yearly (ie; I spend a lot of $) Today i went and they were trying to force me to pay for my renewal. Zero notice, no choices....pay now or else. I asked to speak to a manager and it only got worse. I told her that I need to pay my bills on Thursdays. I have a system and i need to stick to it due to many things mike tax tine...looking up bill payments...etc. .it's how I do my banking. They said no-thats not possible. Tami (the manager) said 'you pay today or you don't get a membership" ! I am furious! This is the same manager that told me last year thay I was not allowed to bring a food item back...even tho I had purchased it the day before and it was expired by 2 weeks. I suggest someone get in touch with me as I will not come back without an explanation and an apology! A know it all manager who clearly doesn't know your policies needs to be reassessed! She truly is awful....”
