“I purchased a Samsung washer and dryer from Costco, and the dryer has been problematic from the first few uses. I repeatedly contacted Costco customer care, and they sent out Samsung technicians who were unable to fix the issue. Despite three visits from the Samsung technicians, the problem remains unresolved. The technicians claim to have replaced the dryer heater, but they never actually replaced any parts. Samsung technicians are lying, and Costco believes them.
I have been dealing with this issue for over a year and escalated it to the Costco resolution team. I have been working with them for the last three months, making numerous phone calls and sending several emails, but the dryer issue is still not fixed.
I do not recommend buying Samsung products from Costco, except for TVs. All other Samsung products sold by Costco are of very poor quality. Costco's customer support has been poor since COVID-19. I recommend purchasing electronics from BJ's, Best Buy, or other retailers instead.”
“Worst produce of any store. Constantly have to return items as soon as I take them home and open them up. Will no longer buy any produce from them. Costco is basically a large portion junk food store.”
“I return a memory foam mattress, they told me that it would go back on my debit card and then they told me it didn’t go through. So They will have to send me a check and it’s gonna take 3 to 4 weeks for my refund check. Unbelievable that didn’t make any sense..and the was June 3, 2024 still no check.”
“The Costco in Palm Desert, CA, has the most meanest people ever and traffic is satanic. A woman with glasses named Rose is being extremely rude and a Hispanic worker named Rosantos is harassing people. A Hispanic guy in a black cap and a black shirt mocking customers. They are sent by Satan.”
“I purchased a 75 inch TV Samsung from Costco online. The tv was damaged. I was informed it would take 5 to 7 days for Costco logistics to pick up the tv we just had delivered. That was June 25, 2024. I was told we would receive a full refund of $1059.00 no later than the June 29, 2024. Still no refund, I then called and spoke with Andrew and was informed that the monies should be deposited July 1 or July 2, 2024. I again called the Costco Logistic July 2, 2024 because I was informed by Mark that I would be completed by the end of the business day of July 2, 2024 and again no deposit of $1059.00 was transferred into my account. I then spoke with Marie and she was checking to see why all the confusion. Per Marie, Mark didn't fill out paperwork correctly. My question is why is this taking so long especially for Costco's and I will never purchase another high price item again from Costco's . I will now go to Best Buy where I can get the same TV for $400.00 cheaper same model. It's a shame that I will not be purchasing any big ticket items like a new Washer and Dryer, A sink and flooring for the condo I just purchased. Costco shame on you.”
“I purchased an LG 85”TV three years ago from Costco in Kirkland, Washington, at the time they offered me an extended warranty for $100 and I paid it. 2/1 Years later the TV died.
I live in the US, but I use my international Costco card to purchase it. I called Costco up and for three weeks they’ve been giving me the runaround. They tell me I have to go through Allstate, Allstate says they will only cover the warranty if it’s a US Costco card even though I’m a US resident. Five people at Costco said they would escalate it and call me back and not a single person ever did. Costco scamming people with the warranties.”
“I became a card holder along with my number and got her a card as well. When my daughter went to go get a few things from Costco's she was denied because her picture was not on the card.. she called me and told me that they wouldn't let her get the stuff unless I was there do to the picture. I called Costco's and asked them what is going on I explained to them and they told me that I am the owner of the account and that I would have to be present. Asked them why do you ask than to get a second card for someone else when they can't use it??
At that moment I cancelled the membership and continued using Sam's club ( outstanding place) so please don't get involved with this warehouse and watch for their prices they are off the wall. If I could give them 0 stars I would.”
“I just went shopping last Tuesday but had to return the fresh chicken because I felt it was too expensive so I returned it on Thursday but when I returned it I encountered a very disappointing event when the staff said that you can't return fresh chicken and I asked why.. I asked the reason and said that I have been a member for almost 2 years which I know that we can return it.. I asked back if the company has changed the new rule and the staff said yes and told me that if you return the chicken the company has to throw it away only which is very bad. I am confused that the staff said that I am a person who does not value food. So I asked to talk to the manager that I did not know that the company has changed the rule and it got worse when I had to wait for the manager for almost 5 minutes. When I was about to talk to the manager, the staff told me to go because the store was starting to get busy with the return part and I had something to do in a hurry.. I spent almost 10-15 minutes returning the chicken and the staff's words were an order not a service.. I am very disappointed and I just renewed my card.. The question is should I use the service or cancel the membership card which is in my head.. Some of the staff here are not very friendly which is different from other branches...”
“INEFFECTIVE SERVICE. "Executive" phone numbers are forthcoming........ For some reason, "executives" had the Lexington Costco store/warehouse try to help with an online order for Costco appliances that still, MONTHS LATER, is not resolved. David, the store manager, and Chris, the store AGM, have told me things such as "call Concierge" (Concierge told me it was not their problem and to call Costco online), and even went so far as to call "the office of the president" to get an executive, "Leah" to call me back (Leah's number is 425-313-2878). According to Tiffany, Leah's assistant, "Leah has been travelling (for 3 weeks) and cannot call you back." Leah's assistant, "Tiffany", told me that I need to speak to "Andi Freeze (Andi's number is 405-832-5426). Andi Freeze outright called me a liar and when I told Tiffany this Tiffany stated, "You WILL speak to her IF YOU WANT YOUR APPLIANCES!" At the Costco Lexington store, there is also someone who answers the #1 button of "Admins" whose name is Doris. Doris denies speaking to me at least a dozen times (I remember) and also refuses to even give me a corporate phone number. She wants to "take a message" that never gets returned. And then there is "Aya", the "manager" for the Pharmacy at Costco Lexington. I figured after a few months perhaps I should try the Pharmacy for help. Aya also refuses to give me any phone number for regional, district, or corporate. After all, 'if she can't help', then she's not going to help me by giving me anyone else who can assist! Then there is Jenny Diguardi Eisenhauer (she goes by Jenny Diguardi), 630-581-6270, who also refuses to take the call. I've been calling her and her assistant, LUCIA, for over a month. Lucia says she never received any of my messages. So I gave her the dates and times and how long each message was for over a dozen messages left on her phone. Lucia's phone number is 630-581-6264. Supposedly, Jenny Diguardi is the manager of the Lexington warehouse. She has the rudest secretary Janice who screamed at me because the back door to my house hits the bottom of the tile and "that's right in my ear!!!!!" Anytime Janice wants to come over and help me reset my back door so it does not squeal, I would be most appreciative. THEN there are the delivery people. Mostly they say, "I don't speak English" so they are "allowed" to scream and yell in Spanish (which by the way, I understand), and you have less than a 50% chance of your item/s coming severely damaged which means you do not get them. And then, they don't want to come back, even when Costco online supervisors "demand" that they come back before they will replace your damaged items. One of the delivery people even told me, "I can't adjust the legs on your washer or dryer because they could break"! Another did not give me all of the pieces of the dryer so one piece is missing from the bottom of the Maytag dryer! When I sent a picture of the dryer to "Susan" who is the supervisor at online Costco delivery along with the photo of the 2 items together, SHOWING HER the missing piece, she says, "It looks fine to me". Clearly Susan needs glasses, as David, the Lexington Costco manager could see that it is not the same. Susan was also extremely rude. But maybe not as rude as Levi (502-558-0907 or 502-263-9650), the supervisor under Susan, who calls me to scream at me, "The delivery people are at your gate and you are not there to let them in!!!" And when I send him a PHOTO that I am indeed at my gate and the delivery man (Jose) is NOT, I don't even get an apology. Jose's number is 502-544-0658. Then there is Molly Walters (405-832-5381), who for WEEKS, cannot understand - even after me repeating it over 2 dozen times - what I need........... IT IS SIMPLE. 2 NEW WASHERS. 2 NEW DRYERS. 2 NEW STOVES. REFUND MY DISHWASHER ORDER BECAUSE YOU REFUSED TO INSTALL IT . (They did want to leave it though in my house for a non-disclosed period of time, blocking my dishwasher already there, refrigerator, bedroom, washer and dryer, and back door. When I politely asked them to please leave it under the covered gazebo 10 feet outside my front door, he began screaming at me in Spanish, which again, I understand.) They refused to install it because for some reason, even though David and Chris and I were on the phone for over an hour placing the order with the correct addresses, somehow Costco's online order system did not get the addresses correctly. OR, Chris and David did not put it in correctly. Either way, the second Hispanic delivery guy started screaming and hauled it away (as above). He also left my stove, taken from a different address, in the middle of my driveway so I had to pay someone to come over and move it. Phone number for Costco Midwest Regional - 630-581-6200. I have also called an Executive Online number at 425-313-8100. For this number, I get "Operator 0116". RUDE, RUDE, RUDE. I would suggest to go SOMEWHERE ELSE for appliances.”
“Do not get an eye exam or buy eyeglasses at Costco 3000 Middle Country Rd, Nesconset NY 111767. I had an exam at the optometrist office in Costco and she prescribed a prescription that was too strong. Two pairs of glasses were filled and need to be redone. Then the opticians told me aviator type glasses are not recommended for progressive glasses...so those had to go back. Then the optician who was very rude (a porky man whose name I do not want to remember) told me I can not read through my sunglasses because they are tinted dark. He said if he wants to read something outside such as a menu, he uses his clear glasses. I never heard anything so absurd. Costco on the internet said they used the best progressive lenses so I gave it a try. I wore these glasses for a few months suffering and struggling with them. I went back to Davis Visionworks and I now have two pairs of glasses that work fine. DO NOT USE COSTCO OPTICAL IN NESCONSET, NY.”
“Attempting to buy a washer and dryer. Store cannot help you must go on line. Go to website every washer and dryer I want to purchase is out of stock. I am a member for 13 years. Call 800 number they can't tell you anything. I guess I will use Home Depot. Keep this up and I may cancel membership.”
“If I could leave zero stars I would. Never in my life have I had more difficulties getting prescriptions filled than I do here.
I feel like the pharmacist has a God complex & thinks he knows better than the Doctors & Insurance.
My husband takes medication every single time he eats. A snack or a meal he takes it. We were told before that he couldn’t refill because it was too soon. Too soon? Are they regulating how much he eats? The Dr approved it. The insurance approved it but somehow Costco Pharmacy was still saying no. Strange.
Went to pick up one of my prescriptions and was told they didn’t have it all. I’ve never had a problem picking part of a prescription up and the rest when they get it in. I was told I’d be charged again and that my Dr would need to send in another prescription for the adjusted amount. What I wasn’t told is that they are now treating it like a brand new prescription and I can’t pick it up until it’s time. I’m sorry but it was time to pick it up when I got the partial filled. I frequently have to wait because they are out of stock. Well it’s due to be picked up on a Sunday when they’re closed so I’ll now have to make what will be my 3rd trip to pick this up.
No customer service skills. They do not care about the patients
I didn’t think any pharmacy could be worse than CVS but my goodness was I wrong.
The lines are absurd and often after waiting in line they’ll ask you to step over to another line. When you finish there you go back to the original line and wait more.
There’s not even room to list every problem we’ve encountered there but it’s ridiculous.
I really feel like they make the rules up as they go depending on their mood.
I love Costco, but my opinion of the pharmacists is that they are power hungry, egotistical trash.
I trust my Doctor. I even trust the Insurance. Who I do not trust is Costco Pharmacy.”
“My samsung TV is broken in 2 years. Samsung told me they have everything they need to issue refund, I don't know why they keep delaying it, it's been a month. They don't sound legit; they only text me, and the number I can't call them back, they told me they don't have a number to call; the texts they sent with different name each time; they said they are located in the Dominican Republic. I never had such a worst experience. Cotsco shouldn't do business with them. I'll find a way to do a review to let the public know about this scam-like service.”
“I have a disability and asked Costco if they have curbside service. They said it would be $10 which is same as delivery.
I only needed 1 $10 product so I complained. They said they didnt care.
I switched to Sams club that has free curbside service and free delivery over $50.
I like Costco products and this is unfair discrimination.”
“Ordered A Cozy Bench for the Porch. 3 Days Later Confirmation from Pay Pal That payment was Made to A Gentleman NOT A Corp. 2 Wks...Still No Follow Up of Pkg Being Prepared for Shipment Etc. 2 Attempts to Reach Seller With NO RESPONSE. EBAY Issued An Immediate Refund. Said It's A Scam.”
“Do not, use car care. Call ahead and stated they could plug a tire, never said needed appointment, and refuse to plug without appointment. Couldn't get air for someone parked in front of. By this time tire to flat to drive and had to put donut on to drive home. They may have one or cashiers that are friendly but the rest are rude as can be. Where did customer service go. Your employees act like they hate their job and it truly comes across.”
“This concerns the HEARING AID CENTER in COSTCO (WILMINGTON, NC)
I normally do not write reviews. I am a reasonable person who understands there are rules and guidelines. I also know on occasions, some guidelines can be adjusted to fit a particular need, especially if the end results would occur regardless. There are times when common sense and decency should dictate in all opportunities that benefit others provided the outcome doesn't reflect negatively on the other party.
My mother is 91 years old. She has a hearing problem. She also has mobility issues and is in extreme pain most of the time. We made arrangements to have a hearing test at Costco. The lady that administered the test was very nice and professional. Based on her evaluation, she stated their hearing aids could help improve my mother's hearing ability. So about 2 weeks later, we went to get the hearing aids that were programmed to address my mother's needs.
After wearing the hearing aids as instructed for a while, my mother found the ringing in her ears, which she had experienced for years, and the canal in her right ear seemingly being closed, made the hearing aids not only uncomfortable but they did not improve her quality of hearing. There is a return policy of a 'FULL REFUND FOR ANY REASON WITHIN 180 DAYS" listed on the back of the paperwork. Now to be completely transparent, there is also a small strip of paper inserted into your paperwork envelope that states, "ALL SERVICES REQUIRE AN APPOINTMENT." I read this and KNEW it. HOWEVER, what I did not know and still find odd, is that a return is considered a "SERVICE." I thought SERVICE meant service to the hearing aid. My MISTAKE.
So last Saturday, we drove the 60 miles (one way) to return the hearing aids. We waited for two customers to (first customer) get the ear wax cleaned off their hearing aids, no appointment required and (second customer) had to get batteries replaced (also, not appointment required. ) No one was behind me in line, when I told the assistant I needed to return the hearing aids. She asked me did I have an appointment. Of course, I said no, I didn't know I needed one to make a return. VERY forcefully, she stated, "YES you do, all services require an appointment, per the little strip of paper inside your paperwork." I explained that we'd driven an hour to return them, and that I didn't realize returning the hearing aids, was considered a service. I kindly asked could she please make an exception. "No, you have to schedule an appointment to return them." I appealed to her to please reconsider, considering the cost of gas now, the age of my mother, but NO! I could tell she wasn't going to budge. She enjoyed having the upper hand, being in control. She looked on her computer and told me the FIRST available appointment would be JULY 29th (over 6 weeks away). I was floored. I asked her if I wanted to be tested for hearing aids, when could I get an appointment. She told me (with a smirk) next week. 1 week to get an appointment that takes over an hour. Yet, six weeks to do a return! So then I told her, I had a follow up appointment the next Wednesday which was already scheduled and asked could I return them at that appointment. "No, that's a different block of appointments," she firmly stated. Not even a kind word, not even, Ma'am, I'm sorry. Just plain, out and out, I'm in charge, like it or not attitude. SO, when I realized I was not going to get anywhere with this assistant, I accepted the July 29th appointment.
Then, today, the day of my scheduled "follow-up" I hoped the actual lady that administered the hearing test would be there, so I called and asked for her. The lady answering my call sounded very familiar. I would dare say, she was the same lady that refused to bend any on my first attempt to return. When I told her I had an appointment for this afternoon for a follow-up, she told me that I did not have an appointment. Seems they automatically cancelled my appointment. I was told the lady I wanted to speak to was tied up all day with appointments but that she would give her my message. Surprisingly, the lady DID return my call. But she was just as adamant that July 29th was the first appointment for returns. I asked her about the time required for each type of appointment. A "Follow-up" appointment requires 20 minutes, a "Return" appointment requires 30 minutes. And the original testing took almost an hour. I can get a hearing test in 1 week. I had a follow-up appointment BUT I CAN NOT RETURN THE HEARING AIDS FOR 6 WEEKS! Does anyone else feel like they just want to make it difficult to return them?
Well, they have the control and by gosh, they are exercising it. But, if the Good Lord is willing, come July 29th I will return these hearing aids and I will try my best to inform everyone of my experience.
The hear aids may be helpful for many, and I truly hope so. But, for me, it has been a Blood Pressure Raising Experience. NEVER AGAIN!”
“I had a terrible experience with Costco delivery
Novaform mattress was left outside during heavy rain without any plastic bag
Rain damaged shipping box completely”
“To Costco, my review was for Eco Water System Company. I had business with it through your advertising. Therefore, I need you to know about it. Please, work with them to solve this issue.
This company installed Eco Water system to our house twice. The first system was good. The second system was "very bad." The materials made the containers are not strong enough to hole the salt. When my siter pours the salt in the containers expanded. The lid cannot cover the top completely. Therefor, it make the salt become hard, and it cannot absolve. Right after they install the system, the lid did not fit the top of the container so I called the office. They sent to me the lid having the same problem, did not fit it. My sister had to use a plastic to cover the top of the container and put the lid on the top to prevent rain or dust get inside. A few weeks ago, the man from the company came to do maintenance, he had to use the water hose to melt down the salt so he can clean it. The salt was from the date they installed the system; it went down, and my sister just add a small bag of salt about 6 months before the man came for maintenance. After the man clean up, he put the new salt in. After he finished it, my sister use marker the mark the level of salt. After 3 or 4 weeks, my sister check the salt container to see how much salt inside. It was the same level when the man pour the salt in.
Yesterday, I called the office and ask them if the man can come and fix it because it seems to me that the salt was not use for either clean up the machine or purify the water, and it just stuck together and very hard to break it. The lady told me because we put a lot of salt in. For this new system, my sister pour only one small pack of salt; that all she did. The lady also blamed on the hot weather in Florida. If they have a business in Florida installing water system, then they must know the hot, rain, and humid weather as well. She did not accept the worse material making the containers, but blame somebody and something else. It is nonsense. She told me the manager will call and talk to me, but after a day, no phone call at all.
The salt was not use, so the water is not clean and safe to use. I need to buy "Drinking Water Testing Kit to check the water. If the water we use is not safe, the next step will be follow up.
I want everyone know about this issue of Eco Water Company . I will give Costco the review as well because I know this company through Costco advertising its in stores and magazine.
i don't have any problems with Costco, and I am its members about 15 years with no complain! However, the company of its partnership is very bad.
I tried to upload the picture, but it did not work.”
