“The top was delivered in good time. It was as illustrated and fitted well and I am pleased with it. However, I found that it smelled strange, rather smoky. I have left it to air for a few days and the smell has reduced, which suggests that it may have been stored badly or perhaps even worn by someone.”
Hello Kay,
Thank you for your review. We’re glad the top arrived in good time, looked as pictured, and fitted well. We’re sorry about the smoky smell you experienced. I have raised this with our team who are looking in to this immediately.
Kind regards,
Madeleine.
Hello Katie,
Thank you for your review. We’re delighted to hear you’re pleased with the products and that they were despatched quickly.
Kind regards,
Madeleine.
“Ordered a pair of navy classic trousers for my mother. They arrived beautifully packed in a box on a hanger. Fitted perfectly and the length was exactly what she wanted and the trousers hung beautifully. Mum is delighted with them.”
Hello Shirley,
Thank you for your review. We’re thrilled to hear the navy classic trousers fit perfectly, arrived beautifully packed, and that your mum is delighted with them.
Kind regards,
Madeleine.
Hi Kathryn,
Thank you for your review. We are sorry to hear that the sizing wasn't quite right. If you need any assistance with returns, do not hesitate to get in touch with our friendly customer service team on 01242 536712.
Best regards, Madeleine.
Hello Bronwen,
Thank you for your review. We’re glad you value our woolen trousers and will make a note to not send you anymore catalogues.
Kind regards,
Madeleine.
Hello Helen,
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the items and that the fit and quality meet your expectations.
Kind regards,
Madeleine.
“I have ordered several items from Cotswold Collection over the last couple of years. Twice you have changed the amount I owe because of currency. I don’t appreciate that. I’m expecting one amount and then get charged something else. If you want to keep customers in the US you need to be consistent with pricing. If pricing is different you need to print what the item will cost if purchased in the US.”
Hi Joann,
Thank you for your review. We have specific site versions for the countries our customers order from. We can see you recently ordered on the UK version, which is why no additional tariff charges were included.
To ensure clarity regarding tariffs and pricing, we strongly recommend you shop on the US version of the Cotswold Collections website for future orders (you can check/change this in the top corner of the site), where prices will display in dollars.
We truly value our US customers and want to be completely upfront about any additional charges. We hope this clears up the confusion. If you have any further questions, please call our customer service team on 1 844 395 6253.
Warm wishes,
The Cotswold Collections Team.
Hello Frances,
Thank you for your kind feedback. We’re glad to hear your order was organised and delivered quickly, and that you’re happy with our service.
Kind regards,
Madeleine.
Thank you for your feedback, Susan. I’m sorry to hear the sizing isn’t right this time. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Kind regards,
Madeleine.
Hello Gwendoline,
Thank you for your kind feedback. We’re glad to hear you’ve been happy with the quality of our products. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
Hello Wendy,
Thank you for your kind feedback. We’re glad to hear the delivery was prompt and that returns were hassle-free. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
“I bought the cord pull on trousers and although the material was good quality I ordered a size 12 and although marked a size 12 what came measured as a 16! They have been sent back.”
Thank you for your feedback, Susan. I’m sorry to hear the size you received didn’t match the label. We’ll review our sizing details with the supplier to prevent this from happening again. If you’d like, we can assist with an exchange or refund for the item.
Warm regards,
Madeleine.
“Delivery date of order is advised and adhered to. Goods are nicely packed and always received in good condition. Sizing of goods is very good and I am very happy with items I order.”
Hello Bronwyn,
Thank you for your lovely feedback. We’re delighted to hear the delivery was punctual, the items arrived in good condition, and that you’re happy with the sizing. If you ever need anything else, we’re here to help.
Kind regards,
Madeleine.
