Cover World Reviews

Name: Cover World
Rating: 4.57

4.6 Rating 522 Reviews

90 %

of reviewers recommend Cover World

Company Reviews

Metrics

Info

4.6

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cover World:

We sell custom made boat covers manufactured 100% in the USA by brands like Carver Covers. We stand by our products and take care of our customers.

Visit Website

Phone:

1-888-756-5673

Email:

sales@cover.world

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Cover World 5 star review on 2nd March 2024

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a cover for a Christmas present and it did not fit my boat. The website says 30day returns. When I contacted them they were rude will not answer my calls and will not let me return the cover. I would never buy from them it is horrible customer service. I am stuck with a cover I will never use. Its terrible”

Helpful Report

“i ordered custom fit cover for boat. They sent me the wrong one. went one with out ski pole. i ordered with ski pole. This doesn't fit. back and forth with them telling me its the right one. After sending picture after picture for weeks they finale realize its the wrong cover. hard to get someone on the phone. go days with out emailing back. My boat is now out in the snow with no cover. beware.”

Helpful Report

“I am deeply dissatisfied with my experience with Cover World. Two years ago, I bought a supposedly high-quality pontoon cover, which quickly needed replacing due to a defect that led it to tear in less than a few months. My husband has spent months trying to resolve this only to have the same thing happen again due to the first replacement. The damaged cover caused significant seat damage on our boat. What adds to our frustration is Cover World's demand for an extra $125 for the replacement, claiming only one free replacement. This means if they send a second defective product, you're on your own. Given the premium price I paid for the original cover, I had significantly higher expectations from Cover World. It's truly disappointing that they are unable to provide a 100% warranty that extends beyond a single replacement. This would have been more understandable if I still had my initial cover with two or more years of usage and the associated wear and tear. However, that is not the situation here. This experience strongly indicates a lack of commitment to standing behind the quality of their products. I caution others to consider these limitations when buying from Cover World”

Helpful Report

“I absolutely hate getting duped. They duped us and will not call us back. We basically donated money to their company. Beware. There is a return policy……and your return won’t qualify for it….. I r a call back.”

Helpful Report

“I spent $800 and the Bimini top did not fit. They said they could not return because it was a custom order. What? I ordered it right off their website. I sent photos. Now they won’t call back. The worst customer service ever!!!”

Helpful Report

“The problem is the boat cover doesn't fit the boat, it doesn't seem to be the right size and shape and doesn't form a fitted form that drains off rain water. The problems are: 1. It is too small (too short) to go over the ski tower, too short by a couple of feet. When you put it over the ski tower it doesn't reach from the front to the back of the boat. I have the standard ski tower that came with the boat. 2. If you put it on under the ski tower it is way too big, and even using two supports (one in bow, one in stern) it isn't close to being a fitted cover, rain pools up on it. 3. It has velcro cutouts on the sides that don't intersect the ski tower in any way that would fit it closely. When it rains water comes inside around the velcro edges into the boat. What is the expected way to put this on the boat, over the ski tower or not? How is the intersection of the velcro cutouts supposed to work with my ski tower? It just seems like the cover is not designed for my boat at all. Can you send me a picture of how it looks properly fitted on my boat model? Before I ordered, I verified with the manufacturer the boat details, then discussed with you in email and then ordered the boat cover. I don’t see that it can work. I have an MB 220 Sport made in 2006.”

Helpful Report

“Cover did not fit boat well. They did not honor their 30 day return policy. Very Dissapointed.”

Helpful Report

“I was unhappy with the fit of my new cover. I believed their return policy of 30 days with pictures and approval. I sent pictures of the cover on my exact boat the cover was designed for. The cover was installed with all the OEM support posts, just as it should be. The return was not approved and I'm stuck with a cover that doesn't fit.”

Helpful Report

“Aldo Quoted us a price in an email . We tride to get the cover ordered for 3 days . Then Aldo (Thank you for your patience. I am sorry to say that due to technical issues, we will not be able to fulfill the order. I apologize for any inconvenience this may have caused. Sincerely , Aldo Customer Service Agent Cover World . I tride to talk to his superviser . Just Steven was not avalible . Total waste of 3 days . Dont use Cover World , Get your cover from a reputable company .”

Helpful Report

“Bought a cover that guaranteed to fit. When it failed due to not fitting they said it couldn't be returned. The hypocrisy is blatant and I lost $1k. Buyer beware of purchased a boat cover that fits and getting your money back.”

Helpful Report

“Do not. I repeat, do not work with this company. I am currently in the process of trying to return an $800 Bimini, and I am getting no results. I have a feeling, we are going to get screwed over. This Bimini does not fit our boat. They are coming up with every excuse in the book not to give us our money back. First it was because we didn’t use an agent, we did it online, then it was user error, when I had my brother on the phone as I pressed every button to make sure I was hitting the right thing. It’s turning into a nightmare. We are currently turning to our complaint into our credit card company. Every email is met with long delays of response, because I’m thinking they want to hit a “past the return date” kind of deadline. That’s all I can think of. I hope this gets resolved because no one can afford to throw away $800.”

Helpful Report

“I was sent the completely wrong Bimini. I’ve been emailing repeatedly with no response.”

Helpful Report

“Cover was not made correctly. Hole for the ski pole was off to the side and not in center of cove. Had to remove ski pole in order for the cover to fit properly. Now I have a hole in my cove”

Helpful Report

“Hi Coverworld, I purchased a cover from your website that was supposed to fit my boat, a 2000 Bayliner Trophy 1802. But when we installed the cover, the base mounts did not line-up perfectly, meaning their was a slight inward bow of the tubes. Since the lower mount brackets swivel, we thought that would be OK. But when I put up the cover, the fittings broke off all four of the tubes, where the flat piece inserted into the mounts. So now I have a cover with four big duct tape elbows, holding the tubes together at each of the points where the tabs broke off. Can someone please call me to discuss the next steps. I would like to get a cover that fits the space exactly, without having to bend inward to meet the mounting points. Thanks very much. Best regards, Patrick 310.779.6593”

Helpful Report

“Cover came with box damaged and mounting hardware for a bifold door for a house wanted to return product and was told they wouldn't take it back”

Helpful Report

“The cover does not fit well sags and would hold water. It fits very lose you will need poles. The sales agent I spoke with said the rope was to hook to the tower so no need for poles. This is not true.”

Helpful Report

“The fabric on the Bimini top is very nice. Buyer beware though, the frame is very flimsy requiring extra straps to make it sturdy. Our original Bimini frame was 1.25 inches in diameter and did not require extra straps to bolster the frame’s sturdiness. I believe theirs is 3/4 inch. We asked to return the product due to the frame quality but were denied. So we essentially flushed $1200.00 down the toilet as we can’t put this on our boat. If you only need the fabric you’ll be fine but stay away from the frame.”

Helpful Report

“Cover dimensions were not terrible, but the amount of material in the middle between the seems was absurd. Even with support poles and rib supports it still sagged and would've collected pools of water...”

Helpful Report

“this company sucks took 3 weeks to get the cover that is cheaply made and there return policy is terrible”

Helpful Report

“Cover World sent an email asking for a review, if you provide a 5 Star review you'll receive $10 back or $20 back with pictures. I submitted pictures wit a 5 star review 11 days ago. I have not heard anything regarding the status of the refund so I reached out via email, no response. I've reached out via phone, "no agents available" for three days. I reached out via voicemail, no response. I believe Cover World is scamming customers for high reviews. Customer Support is non-existent. Very displeased but they don't care and refuse to reach out to honor their review incentive.”

Helpful Report

Cover World is rated 4.6 based on 522 reviews